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2023-02-13T11:29:22Z

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← Older revision		Revision as of 11:29, 13 February 2023
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	=== ACD ===		=== ACD === <!--T:1-->

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	The ACD (''Automatic Call Distribution'') feature allows a large volume of calls to the same directory number (called the ACD DN) to be answered by a group of ACD assigned telephones.		The ACD (''Automatic Call Distribution'') feature allows a large volume of calls to the same directory number (called the ACD DN) to be answered by a group of ACD assigned telephones.

			<!--T:3-->
	Calls are served on a first-in, first-out basis and are distributed among the available telephones (called agent positions) such that the agent position that has been idle the longest is given the first call. This guarantees that the incoming calls are distributed equally to all agents.		Calls are served on a first-in, first-out basis and are distributed among the available telephones (called agent positions) such that the agent position that has been idle the longest is given the first call. This guarantees that the incoming calls are distributed equally to all agents.

Sofial: Created page with " === ACD === The ACD (''Automatic Call Distribution'') feature allows a large volume of calls to the same directory number (called the ACD DN) to be answered by a group of ACD assigned telephones. Calls are served on a first-in, first-out basis and are distributed among the available telephones (called agent positions) such that the agent position that has been idle the longest is given the first call. This guarantees that the incoming calls are distributed..."

2023-01-16T06:24:46Z

Created page with "<translate> === ACD === The ACD (''Automatic Call Distribution'') feature allows a large volume of calls to the same directory number (called the ACD DN) to be answered by a group of ACD assigned telephones. Calls are served on a first-in, first-out basis and are distributed among the available telephones (called agent positions) such that the agent position that has been idle the longest is given the first call. This guarantees that the incoming calls are distributed..."

New page

<translate>
=== ACD ===

The ACD (''Automatic Call Distribution'') feature allows a large volume of calls to the same directory number (called the ACD DN) to be answered by a group of ACD assigned telephones.

Calls are served on a first-in, first-out basis and are distributed among the available telephones (called agent positions) such that the agent position that has been idle the longest is given the first call. This guarantees that the incoming calls are distributed equally to all agents.

</translate>

[[Category:Term{{Langcat|ACD}}]]

ACD - Revision history

Sofial: Marked this version for translation