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2023-02-23T13:53:08Z

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← Older revision		Revision as of 13:53, 23 February 2023
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	<translate>		<translate>
	== Uncategorized Calls ==		== Uncategorized Calls == <!--T:1-->

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	The ''Uncategorized calls'' view shows all uncategorized calls for the selected interval, i.e. the calls that could not be matched with an available [[{{Link}}Log Case\|log case]].		The ''Uncategorized calls'' view shows all uncategorized calls for the selected interval, i.e. the calls that could not be matched with an available [[{{Link}}Log Case\|log case]].

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	In this view, you can also select to create new log cases and then run the job to categorize the calls, to see that all calls are handled.		In this view, you can also select to create new log cases and then run the job to categorize the calls, to see that all calls are handled.


	=== How to - Show Uncategorized Calls ===		=== How to - Show Uncategorized Calls === <!--T:4-->

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	# Click on the [[{{Link}}Biller Default\|role Invoicing]] or the [[{{Link}}LoggingAdmin Default\|role Traffic Monitoring]] in the navigation menu		# Click on the [[{{Link}}Biller Default\|role Invoicing]] or the [[{{Link}}LoggingAdmin Default\|role Traffic Monitoring]] in the navigation menu
	# Click '''Dial plan > Manage log cases'''		# Click '''Dial plan > Manage log cases'''
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	=== How to - Load Uncategorized Calls ===		=== How to - Load Uncategorized Calls === <!--T:6-->

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	# Select '''node''' in the dropdown menu		# Select '''node''' in the dropdown menu
	# Select the interval for which you want to check if there are any uncategorized calls:		# Select the interval for which you want to check if there are any uncategorized calls:
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	=== How to - Handle Uncategorized Calls ===		=== How to - Handle Uncategorized Calls === <!--T:8-->

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	# To add the number/code/trunk ID as a new log case:		# To add the number/code/trunk ID as a new log case:
	## Click '''add''' [[Image:Icon Add.png]] in the '''add log case''' column		## Click '''add''' [[Image:Icon Add.png]] in the '''add log case''' column

Sofial: Created page with " == Uncategorized Calls == The ''Uncategorized calls'' view shows all uncategorized calls for the selected interval, i.e. the calls that could not be matched with an available log case. In this view, you can also select to create new log cases and then run the job to categorize the calls, to see that all calls are handled. === How to - Show Uncategorized Calls === # Click on the role Invoicing or the {..."

2023-01-19T12:27:19Z

Created page with "<translate> == Uncategorized Calls == The ''Uncategorized calls'' view shows all uncategorized calls for the selected interval, i.e. the calls that could not be matched with an available [[{{Link}}Log Case|log case]]. In this view, you can also select to create new log cases and then run the job to categorize the calls, to see that all calls are handled. === How to - Show Uncategorized Calls === # Click on the [[{{Link}}Biller Default|role Invoicing]] or the {..."

New page

<translate>
== Uncategorized Calls ==

The ''Uncategorized calls'' view shows all uncategorized calls for the selected interval, i.e. the calls that could not be matched with an available [[{{Link}}Log Case|log case]].

In this view, you can also select to create new log cases and then run the job to categorize the calls, to see that all calls are handled.

=== How to - Show Uncategorized Calls ===

# Click on the [[{{Link}}Biller Default|role Invoicing]] or the [[{{Link}}LoggingAdmin Default|role Traffic Monitoring]] in the navigation menu
# Click '''Dial plan > Manage log cases'''
# Click on '''Uncategorized calls''' in the '''Links''' menu [[Image:Icon Links.png]]

=== How to - Load Uncategorized Calls ===

# Select '''node''' in the dropdown menu
# Select the interval for which you want to check if there are any uncategorized calls:
#:* Select a '''start date'''
#:* Select an '''end date'''
# Select how many hits there must be of a number/code/trunk ID etc. for it to be shown in the table by entering it in the '''least number of hits to show''' field
# Click '''get data'''
#:* If there are any uncategorized calls within the selected period, they will be shown in a table below

=== How to - Handle Uncategorized Calls ===

# To add the number/code/trunk ID as a new log case:
## Click '''add''' [[Image:Icon Add.png]] in the '''add log case''' column
## Read more about [[{{Link}}LoggingAdmin LoggCases|how to add log cases]]
## When you have created the new log case, click '''start the job that categorizes the calls'''
##:* The calls will now be categorized according to the new log case
# To delete uncategorized calls
## Click '''delete''' [[Image:Icon Delete.png]] on the row of the calls you want to delete

</translate>

[[Category:F01{{Langcat|LoggingAdmin DetectUndetectedReport}}]]

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