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2023-03-03T07:39:20Z

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Toptiuser: Created page with " == Answer Groups == Creating answer groups in Pro 9 is an easy way to group and name your objects. Answer groups are used for grouping objects, such as a group of extensions in one department, or calling numbers, making it easy to display recurring reports on a set of objects. === How to - View Answer Groups === # Click on the role Response quality in the navigation tree # Select '''Answer groups > Manage answer groups'''..."

2023-02-13T14:32:49Z

Created page with "<translate> == Answer Groups == Creating answer groups in Pro 9 is an easy way to group and name your objects. Answer groups are used for grouping objects, such as a group of extensions in one department, or calling numbers, making it easy to display recurring reports on a set of objects. === How to - View Answer Groups === # Click on the [[{{Link}}QualityAdmin Default|role Response quality]] in the navigation tree # Select '''Answer groups > Manage answer groups'''..."

New page

<translate>
== Answer Groups ==

Creating answer groups in Pro 9 is an easy way to group and name your objects. Answer groups are used for grouping objects, such as a group of extensions in one department, or calling numbers, making it easy to display recurring reports on a set of objects.

=== How to - View Answer Groups ===

# Click on the [[{{Link}}QualityAdmin Default|role Response quality]] in the navigation tree
# Select '''Answer groups > Manage answer groups'''
#* A table of answer groups is displayed in the right-hand window

=== How to - Add a new Answer Group ===

# Click '''add''' [[Image:Icon Add.png]]
# Enter a name for the answer group
# Click '''save'''
#:* After the name has been saved, the '''Objects in the Answer group''' section is displayed, as well as the '''Add objects to the answer group''' section
# Unfold the '''Add objects to the answer group''' bar by clicking '''expand''' [[Image:Icon Expand.png]]
#:* Select '''search and add members''' to search for objects to add
#:** Search for the objects you wish to include in the answer group either by entering text or numbers in the search objects field
#:** Click '''search''', the less characters you enter in the box, the more hits you will have
#:** Check the objects you wish to include in the answer group
#:*: - or -
#:* Select '''add all members from group''' to add all members from an existing group
#:** Check the box for the group you want to copy members from, adds all objects not currently in the group
# Click '''add''' at the bottom left

=== How to - Edit an Answer Group ===

To be able to edit an answer group you must be the owner of the group.

# Click on the name of the '''answer group''' you want to edit
#:* The '''Edit answer group''' view is displayed
# To update the answer group name:
#:* Enter the new name in the '''name''' field
#:* Click '''save'''
# To add new objects to the answer group:
#:* Unfold the '''Add objects to the answer group''' bar by clicking '''expand''' [[Image:Icon Expand.png]]
#:** Select '''search and add members''' to search for objects to add
#:*** Search for the objects you wish to include in the answer group either by entering text or numbers in the search objects field
#:*** Click '''search''', the less characters you enter in the box, the more hits you will have
#:*** Check the objects you wish to include in the answer group
#:**: - or -
#:** Select '''add all members from group''' to add all members from an existing group
#:*** Check the box for the group you want to copy members from, adds all objects not currently in the group
#:* Click '''add''' at the bottom left
# To delete objects from answer group:
#:* Check the box for all '''objects''' you want to remove
#:* Click the icon [[Image:Icon Links.png]] to open the action menu in the toolbar above the table
#:** Select '''delete''' to only remove the object from this group
#:*: - or -
#:** Select '''delete from all groups''' to remove the object from all groups the object is a member

=== How to - Remove an Answer Group ===

To be able to remove an answer group you must be the owner of the group and the answer group cannot contain any objects.

# Click on the name of the '''answer group''' you want to delete
#:* The '''Edit answer group''' view is displayed
#:* Remove all '''objects in the answer group'''
#:** Check the box for all '''objects'''
#:** Click the icon [[Image:Icon Links.png]] to open the action menu in the toolbar above the table, and select delete
# Click '''back''' [[Image:Icon Back.png]]
# Check the box for the '''answer group''' you want to delete
# Click the icon [[Image:Icon Links.png]] to open the action menu in the toolbar above the table, and select delete

=== How to - Export Answer Group Members to Excel ===

# Click the icon [[Image:Icon Links.png]] to open the action menu in the toolbar above the table
# Select '''export group members'''
#:* All members in the group will be exported to Excel and display group, number, node and info (object info)

=== How to - Set Permissions on Answer Groups ===

# Click the name of the answer group you wish to set permissions on
# Click '''permissions''' [[Image:Icon Rights.png]]
#:* Read more about [[{{Link}}QualityAdmin_SecurityMeasureGroup|how to set permissions on answer groups]]

</translate>

[[Category:F01{{Langcat|QualityAdmin MeasureGroups}}]]

← Older revision		Revision as of 07:39, 3 March 2023
Line 1:		Line 1:
	<translate>		<translate>
	== Answer Groups ==		== Answer Groups == <!--T:1-->

			<!--T:2-->
	Creating answer groups in Pro 9 is an easy way to group and name your objects. Answer groups are used for grouping objects, such as a group of extensions in one department, or calling numbers, making it easy to display recurring reports on a set of objects.		Creating answer groups in Pro 9 is an easy way to group and name your objects. Answer groups are used for grouping objects, such as a group of extensions in one department, or calling numbers, making it easy to display recurring reports on a set of objects.

	=== How to - View Answer Groups ===		=== How to - View Answer Groups === <!--T:3-->

			<!--T:4-->
	# Click on the [[{{Link}}QualityAdmin Default\|role Response quality]] in the navigation tree		# Click on the [[{{Link}}QualityAdmin Default\|role Response quality]] in the navigation tree
	# Select '''Answer groups > Manage answer groups'''		# Select '''Answer groups > Manage answer groups'''
	#* A table of answer groups is displayed in the right-hand window		#* A table of answer groups is displayed in the right-hand window

	=== How to - Add a new Answer Group ===		=== How to - Add a new Answer Group === <!--T:5-->

			<!--T:6-->
	# Click '''add''' [[Image:Icon Add.png]]		# Click '''add''' [[Image:Icon Add.png]]
	# Enter a name for the answer group		# Enter a name for the answer group
Line 26:		Line 29:
	# Click '''add''' at the bottom left		# Click '''add''' at the bottom left

	=== How to - Edit an Answer Group ===		=== How to - Edit an Answer Group === <!--T:7-->

			<!--T:8-->
	To be able to edit an answer group you must be the owner of the group.		To be able to edit an answer group you must be the owner of the group.

			<!--T:9-->
	# Click on the name of the '''answer group''' you want to edit		# Click on the name of the '''answer group''' you want to edit
	#:* The '''Edit answer group''' view is displayed		#:* The '''Edit answer group''' view is displayed
Line 52:		Line 57:
	#:** Select '''delete from all groups''' to remove the object from all groups the object is a member		#:** Select '''delete from all groups''' to remove the object from all groups the object is a member

	=== How to - Remove an Answer Group ===		=== How to - Remove an Answer Group === <!--T:10-->

			<!--T:11-->
	To be able to remove an answer group you must be the owner of the group and the answer group cannot contain any objects.		To be able to remove an answer group you must be the owner of the group and the answer group cannot contain any objects.

			<!--T:12-->
	# Click on the name of the '''answer group''' you want to delete		# Click on the name of the '''answer group''' you want to delete
	#:* The '''Edit answer group''' view is displayed		#:* The '''Edit answer group''' view is displayed
Line 65:		Line 72:
	# Click the icon [[Image:Icon Links.png]] to open the action menu in the toolbar above the table, and select delete		# Click the icon [[Image:Icon Links.png]] to open the action menu in the toolbar above the table, and select delete

	=== How to - Export Answer Group Members to Excel ===		=== How to - Export Answer Group Members to Excel === <!--T:13-->

			<!--T:14-->
	# Click the icon [[Image:Icon Links.png]] to open the action menu in the toolbar above the table		# Click the icon [[Image:Icon Links.png]] to open the action menu in the toolbar above the table
	# Select '''export group members'''		# Select '''export group members'''
	#:* All members in the group will be exported to Excel and display group, number, node and info (object info)		#:* All members in the group will be exported to Excel and display group, number, node and info (object info)

	=== How to - Set Permissions on Answer Groups ===		=== How to - Set Permissions on Answer Groups === <!--T:15-->

			<!--T:16-->
	# Click the name of the answer group you wish to set permissions on		# Click the name of the answer group you wish to set permissions on
	# Click '''permissions''' [[Image:Icon Rights.png]]		# Click '''permissions''' [[Image:Icon Rights.png]]

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