ReportParams 1013 - Revision history

Toptiuser: Marked this version for translation

2025-01-17T12:51:00Z

Marked this version for translation

← Older revision		Revision as of 12:51, 17 January 2025
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			<!--T:12-->
	{{:GetStarted}}		{{:GetStarted}}

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	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Toptiuser at 14:23, 16 January 2025

2025-01-16T14:23:07Z

← Older revision		Revision as of 14:23, 16 January 2025
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	<!--T:5-->		<!--T:5-->
	'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.		'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.


			{{:GetStarted}}


	=== Selection === <!--T:6-->		=== Selection === <!--T:6-->

	<!--T:7-->		<!--T:7-->
	~~# Select a '''saved setting''', optionally~~
	# Select an [[{{Link}}Answer Group\|answer group]]		# Select an [[{{Link}}Answer Group\|answer group]]
	# Select a period:		# Select a period:
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	# Check '''exclude weekends''' if the result should [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check '''exclude weekends''' if the result should [[{{Link}}Exclude Weekends\|exclude weekends]]
	# Enter a '''no. of entries''' to show		# Enter a '''no. of entries''' to show
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:8-->		=== Result === <!--T:8-->

Sofial at 07:15, 12 June 2023

2023-06-12T07:15:54Z

← Older revision		Revision as of 07:15, 12 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-07T14:57:07Z

Marked this version for translation

← Older revision		Revision as of 14:57, 7 March 2023
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	<translate>		<translate>

	== Report - Call Report ==		== Report - Call Report == <!--T:1-->

			<!--T:2-->
	The ''Call Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection for this report is [[{{Link}}Answer Group\|answer group]]. The focus of the report is on dialed number and shows calls where any of the objects/extensions in the answer group have been dialed number. However, this does not mean that the call necessarily has been answered by any of the objects/extensions in the group.		The ''Call Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection for this report is [[{{Link}}Answer Group\|answer group]]. The focus of the report is on dialed number and shows calls where any of the objects/extensions in the answer group have been dialed number. However, this does not mean that the call necessarily has been answered by any of the objects/extensions in the group.

			<!--T:3-->
	'''Note:''' The difference between this report, ''Call Report'', and the [[{{Link}}ReportParams 1014\|Answer Report]] is that in the ''Answer Report'' the answering object/extension must be in the answer group selected.		'''Note:''' The difference between this report, ''Call Report'', and the [[{{Link}}ReportParams 1014\|Answer Report]] is that in the ''Answer Report'' the answering object/extension must be in the answer group selected.

			<!--T:4-->
	Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.		Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.

			<!--T:5-->
	'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.		'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.

	=== Selection ===		=== Selection === <!--T:6-->

			<!--T:7-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select an [[{{Link}}Answer Group\|answer group]]		# Select an [[{{Link}}Answer Group\|answer group]]
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:8-->

			<!--T:9-->
	The following information is displayed in the report:		The following information is displayed in the report:

			<!--T:10-->
	{\|		{\|
	\|-		\|-
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	\|}		\|}

			<!--T:11-->
	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Call Report == The ''Call Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection for this report is answer group. The focus of the report is on dialed number and shows calls where any of the objects/extensions in the answer group have been dialed number. However, this does not mean that the call necessarily has been answered by any of the objects/extensions in the..."

2023-01-23T13:33:54Z

Created page with "<translate> == Report - Call Report == The ''Call Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection for this report is [[{{Link}}Answer Group|answer group]]. The focus of the report is on dialed number and shows calls where any of the objects/extensions in the answer group have been dialed number. However, this does not mean that the call necessarily has been answered by any of the objects/extensions in the..."

New page

<translate>

== Report - Call Report ==

The ''Call Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection for this report is [[{{Link}}Answer Group|answer group]]. The focus of the report is on dialed number and shows calls where any of the objects/extensions in the answer group have been dialed number. However, this does not mean that the call necessarily has been answered by any of the objects/extensions in the group.

'''Note:''' The difference between this report, ''Call Report'', and the [[{{Link}}ReportParams 1014|Answer Report]] is that in the ''Answer Report'' the answering object/extension must be in the answer group selected.

Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.

'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.

=== Selection ===

# Select a '''saved setting''', optionally
# Select an [[{{Link}}Answer Group|answer group]]
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check '''exclude weekends''' if the result should [[{{Link}}Exclude Weekends|exclude weekends]]
# Enter a '''no. of entries''' to show
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

The following information is displayed in the report:

{|
|-
| width="125px" | '''Heading'''
| '''Content'''
|-
| Date
| The date the call was registered in PBX
|-
| Called Number
| The number called/dialed
|-
| Answering Number
| The extension answering the call
|-
| Time
| The time that the call was registered in the PBX
|-
| Talk Time
| The call duration in hh:mm:ss
|-
| Caller
| The calling number
|-
| Answer Time
| The time in seconds before the call is answered (ring time and queue time)
|-
| Answered
| An "x" if the call is answered
|-
| Lost
| An "x" if the call is [[{{Link}}Abandoned Call|lost]], not answered
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 1013}}]]
[[Category:Report{{Langcat|ReportParams 1013}}]]