ReportParams 1013/en - Revision history

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	'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.		'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.


			{{:GetStarted}}


	=== Selection ===		=== Selection ===

	~~# Select a '''saved setting''', optionally~~
	# Select an [[{{Link}}Answer Group\|answer group]]		# Select an [[{{Link}}Answer Group\|answer group]]
	# Select a period:		# Select a period:
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	# Check '''exclude weekends''' if the result should [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check '''exclude weekends''' if the result should [[{{Link}}Exclude Weekends\|exclude weekends]]
	# Enter a '''no. of entries''' to show		# Enter a '''no. of entries''' to show
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result ===		=== Result ===

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2023-06-13T06:11:57Z

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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

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2023-05-15T10:35:17Z

Updating to match new version of source page

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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result ===

	The following information is displayed in the report:		The following information is displayed in the report:
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	{{:ReportParams Default}}		{{:ReportParams Default}}


	[[Category:F01{{Langcat\|ReportParams 1013}}]]		[[Category:F01{{Langcat\|ReportParams 1013}}]]
	[[Category:Report{{Langcat\|ReportParams 1013}}]]		[[Category:Report{{Langcat\|ReportParams 1013}}]]

Toptiuser: Created page with " == Report - Call Report == The ''Call Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection for this report is answer group. The focus of the report is on dialed number and shows calls where any of the objects/extensions in the answer group have been dialed number. However, this does not mean that the call necessarily has been answered by any of the objects/extensions in the group. '''N..."

2023-01-23T13:35:33Z

Created page with " == Report - Call Report == The ''Call Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection for this report is [[{{Link}}Answer Group|answer group]]. The focus of the report is on dialed number and shows calls where any of the objects/extensions in the answer group have been dialed number. However, this does not mean that the call necessarily has been answered by any of the objects/extensions in the group. '''N..."

New page

== Report - Call Report ==

The ''Call Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection for this report is [[{{Link}}Answer Group|answer group]]. The focus of the report is on dialed number and shows calls where any of the objects/extensions in the answer group have been dialed number. However, this does not mean that the call necessarily has been answered by any of the objects/extensions in the group.

'''Note:''' The difference between this report, ''Call Report'', and the [[{{Link}}ReportParams 1014|Answer Report]] is that in the ''Answer Report'' the answering object/extension must be in the answer group selected.

Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.

'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.

=== Selection ===

# Select a '''saved setting''', optionally
# Select an [[{{Link}}Answer Group|answer group]]
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check '''exclude weekends''' if the result should [[{{Link}}Exclude Weekends|exclude weekends]]
# Enter a '''no. of entries''' to show
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

The following information is displayed in the report:

{|
|-
| width="125px" | '''Heading'''
| '''Content'''
|-
| Date
| The date the call was registered in PBX
|-
| Called Number
| The number called/dialed
|-
| Answering Number
| The extension answering the call
|-
| Time
| The time that the call was registered in the PBX
|-
| Talk Time
| The call duration in hh:mm:ss
|-
| Caller
| The calling number
|-
| Answer Time
| The time in seconds before the call is answered (ring time and queue time)
|-
| Answered
| An "x" if the call is answered
|-
| Lost
| An "x" if the call is [[{{Link}}Abandoned Call|lost]], not answered
|}

{{:ReportParams Default}}

[[Category:F01{{Langcat|ReportParams 1013}}]]
[[Category:Report{{Langcat|ReportParams 1013}}]]