ReportParams 1014/en - Revision history

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	'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.		'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.

			{{:GetStarted}}


	=== Selection ===		=== Selection ===

	~~# Select a '''saved setting''', optionally~~
	# Select '''answer group'''		# Select '''answer group'''
	# Select a period:		# Select a period:
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	# Check the box '''exclude weekends''' if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the box '''exclude weekends''' if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# Enter the '''no. of entries''' to show		# Enter the '''no. of entries''' to show
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result ===		=== Result ===

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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

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2023-04-27T11:56:10Z

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	{{:ReportParams Default}}		{{:ReportParams Default}}




	[[Category:F01{{Langcat\|ReportParams 1014}}]]		[[Category:F01{{Langcat\|ReportParams 1014}}]]
	[[Category:Report{{Langcat\|ReportParams 1014}}]]		[[Category:Report{{Langcat\|ReportParams 1014}}]]

Toptiuser: Created page with " == Report - Answering Report == The ''Answering Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection to this report is answer group. In this report the focus is that any of the objects/extensions in the answer group shall have been the one answering the call. This means that the call does not have to be originally to one of the extensions in the group. '''Note:''' The difference betwee..."

2023-01-23T13:47:29Z

Created page with " == Report - Answering Report == The ''Answering Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection to this report is [[{{Link}}Answer Group|answer group]]. In this report the focus is that any of the objects/extensions in the answer group shall have been the one answering the call. This means that the call does not have to be originally to one of the extensions in the group. '''Note:''' The difference betwee..."

New page

== Report - Answering Report ==

The ''Answering Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection to this report is [[{{Link}}Answer Group|answer group]]. In this report the focus is that any of the objects/extensions in the answer group shall have been the one answering the call. This means that the call does not have to be originally to one of the extensions in the group.

'''Note:''' The difference between this report and the [[{{Link}}ReportParams 1013|Call Report]], is that in the ''Call Report'' the dialed number have to be one of the objects/extensions in the answer group.

Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.

'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.

=== Selection ===

# Select a '''saved setting''', optionally
# Select '''answer group'''
# Select a period:
## Select a [[{{Link}}Relative Date|relative date]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the box '''exclude weekends''' if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Enter the '''no. of entries''' to show
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

The following information is displayed in the report:

{|
|-
| width="125px" | '''Heading'''
| '''Content'''
|-
| Date
| The date the call was registered in PBX.
|-
| Answering
| The extension answering the call.
|-
| Called Number
| The number called/dialed.
|-
| Time
|The time that the call was registered in the PBX.
|-
|Talk Time
| The call duration in hh:mm:ss.
|-
| Caller
| The calling number.
|-
|Answer Time
|The time in seconds before the call is answered (ring time and queue time)
|-
|Answered
|An "x" if the call is answered.
|-
|Lost
|An "x" if the call is lost, not answered.
|}

{{:ReportParams Default}}

[[Category:F01{{Langcat|ReportParams 1014}}]]
[[Category:Report{{Langcat|ReportParams 1014}}]]