ReportParams 1025 - Revision history

Toptiuser: Marked this version for translation

2025-01-17T13:30:44Z

Marked this version for translation

← Older revision		Revision as of 13:30, 17 January 2025
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	:* Measure groups for manned time are used for all presence related values such as amount of active and free operators.		:* Measure groups for manned time are used for all presence related values such as amount of active and free operators.

			<!--T:13-->
	{{:GetStarted}}		{{:GetStarted}}

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			<!--T:14-->
	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Toptiuser at 13:30, 17 January 2025

2025-01-17T13:30:21Z

← Older revision		Revision as of 13:30, 17 January 2025
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	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# Click '''run report'''		# Click '''run report'''


	{{:ExecutionSummary}}		{{:ExecutionSummary}}


	=== Result === <!--T:9-->		=== Result === <!--T:9-->

Toptiuser at 13:29, 17 January 2025

2025-01-17T13:29:12Z

← Older revision		Revision as of 13:29, 17 January 2025
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	:* [[{{Link}}Measure Group\|Measure groups]] for calls are used for all call related values such as amount of answered/abandoned calls, answer time‎ and [[{{Link}} Handling Time\|handling time]].		:* [[{{Link}}Measure Group\|Measure groups]] for calls are used for all call related values such as amount of answered/abandoned calls, answer time‎ and [[{{Link}} Handling Time\|handling time]].
	:* Measure groups for manned time are used for all presence related values such as amount of active and free operators.		:* Measure groups for manned time are used for all presence related values such as amount of active and free operators.

			{{:GetStarted}}


	=== Selection === <!--T:7-->		=== Selection === <!--T:7-->

	<!--T:8-->		<!--T:8-->
	~~# Select a '''saved setting''', optionally~~
	# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~		{{:ExecutionSummary}}
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~
	~~# Click '''show'''~~

	=== Result === <!--T:9-->		=== Result === <!--T:9-->

Sofial at 07:27, 12 June 2023

2023-06-12T07:27:09Z

← Older revision		Revision as of 07:27, 12 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:16:42Z

Marked this version for translation

← Older revision		Revision as of 08:16, 20 March 2023
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	<translate>		<translate>
	== Report - Call Report (MD/MX-ONE) ==		== Report - Call Report (MD/MX-ONE) == <!--T:1-->

			<!--T:2-->
	Using the ''Call Report'' you can view statistics about the number of calls, lost or answered, answer time, and [[{{Link}} Handling Time\|handling time]] for a call group, a so-called [[{{Link}}CORG\|CORG]] (Call Origin Group). There could be call groups such as internal, redirected or external calls to a certain calling number. The report also has statistics about switchboard staffing, the number of operators logged in and their workload.		Using the ''Call Report'' you can view statistics about the number of calls, lost or answered, answer time, and [[{{Link}} Handling Time\|handling time]] for a call group, a so-called [[{{Link}}CORG\|CORG]] (Call Origin Group). There could be call groups such as internal, redirected or external calls to a certain calling number. The report also has statistics about switchboard staffing, the number of operators logged in and their workload.

			<!--T:3-->
	The report shows the number of answered calls, [[{{Link}}Abandoned Call\|abandoned calls]] in graph one, answer time and [[{{Link}} Handling Time\|handling time]] in graph two, as well as the number of active and free operators in graph three.		The report shows the number of answered calls, [[{{Link}}Abandoned Call\|abandoned calls]] in graph one, answer time and [[{{Link}} Handling Time\|handling time]] in graph two, as well as the number of active and free operators in graph three.

			<!--T:4-->
	The numbers in the diagrams are always repeated in tables on the following pages.		The numbers in the diagrams are always repeated in tables on the following pages.

			<!--T:5-->
	The [[{{Link}}Aastra Traffic Measurement\|measurement types]] in the PBX used for this report are OPCORG and OPMANN.		The [[{{Link}}Aastra Traffic Measurement\|measurement types]] in the PBX used for this report are OPCORG and OPMANN.

			<!--T:6-->
	'''Note:'''		'''Note:'''
	:* [[{{Link}}Measure Group\|Measure groups]] for calls are used for all call related values such as amount of answered/abandoned calls, answer time‎ and [[{{Link}} Handling Time\|handling time]].		:* [[{{Link}}Measure Group\|Measure groups]] for calls are used for all call related values such as amount of answered/abandoned calls, answer time‎ and [[{{Link}} Handling Time\|handling time]].
	:* Measure groups for manned time are used for all presence related values such as amount of active and free operators.		:* Measure groups for manned time are used for all presence related values such as amount of active and free operators.

	=== Selection ===		=== Selection === <!--T:7-->

			<!--T:8-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:9-->

			<!--T:10-->
	{\|		{\|
	\|-		\|-
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	\|}		\|}

			<!--T:11-->
	{\|		{\|
	\|-		\|-
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	\|}		\|}

			<!--T:12-->
	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Call Report (MD/MX-ONE) == Using the ''Call Report'' you can view statistics about the number of calls, lost or answered, answer time, and handling time for a call group, a so-called CORG (Call Origin Group). There could be call groups such as internal, redirected or external calls to a certain calling number. The report also has statistics about switchboard staffing, the number of operators logged in a..."

2023-01-23T13:50:14Z

Created page with "<translate> == Report - Call Report (MD/MX-ONE) == Using the ''Call Report'' you can view statistics about the number of calls, lost or answered, answer time, and [[{{Link}} Handling Time|handling time]] for a call group, a so-called [[{{Link}}CORG|CORG]] (Call Origin Group). There could be call groups such as internal, redirected or external calls to a certain calling number. The report also has statistics about switchboard staffing, the number of operators logged in a..."

New page

<translate>
== Report - Call Report (MD/MX-ONE) ==

Using the ''Call Report'' you can view statistics about the number of calls, lost or answered, answer time, and [[{{Link}} Handling Time|handling time]] for a call group, a so-called [[{{Link}}CORG|CORG]] (Call Origin Group). There could be call groups such as internal, redirected or external calls to a certain calling number. The report also has statistics about switchboard staffing, the number of operators logged in and their workload.

The report shows the number of answered calls, [[{{Link}}Abandoned Call|abandoned calls]] in graph one, answer time and [[{{Link}} Handling Time|handling time]] in graph two, as well as the number of active and free operators in graph three.

The numbers in the diagrams are always repeated in tables on the following pages.

The [[{{Link}}Aastra Traffic Measurement|measurement types]] in the PBX used for this report are OPCORG and OPMANN.

'''Note:'''
:* [[{{Link}}Measure Group|Measure groups]] for calls are used for all call related values such as amount of answered/abandoned calls, answer time‎ and [[{{Link}} Handling Time|handling time]].
:* Measure groups for manned time are used for all presence related values such as amount of active and free operators.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''
# Select a [[{{Link}}Node|node]]
# Select a [[{{Link}}Measure Group|measure group]] '''for calls'''
# Select a '''measure group for manned time'''
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="160px" | '''Calls'''
| '''Content'''
|-
| Interval
| Show selected time period and grouping
|-
| ''Answered''
|
|-
| Total
| Shows the total amount of answered calls
|-
| Avg
| Shows the average amount of answered calls
|-
| ''Abandoned''
|
|-
| Total
| Shows the total amount of abandoned calls for selected CORGs in measure group
|-
| Avg
| Shows the average amount of abandoned calls for selected CORGs in measure group
|-
| ''Average Answer ‎Time''
|
|-
| Avg
| Shows the average answer time. Counted as the total time of delay divided by answered calls
|-
|''Avg Call Handling ‎Time''‎
|
|-
| Avg
| Shows the average handling time. Counted as the total handling time divided by answered calls
|}

{|
|-
| width="160px" | '''PBX Operators'''
| '''Content'''
|-
| Interval
| Show selected time period and grouping
|-
| Average
| Show average active and free operators in selected time period
|-
| Active
| Shows the amount of operators engaged in a call. Counted by the number of present marked operators - idle operators
|-
| Free
| Shows the amount of logged in operators waiting for a call. Counted by the total number of idle marked operators
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 1025}}]]
[[Category:Report{{Langcat|ReportParams 1025}}]]