ReportParams 1028/en - Revision history

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2025-01-17T17:37:17Z

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	The [[{{Link}}Aastra Traffic Measurement\|measurement type]] in the PBX used for this report is OPINDI.		The [[{{Link}}Aastra Traffic Measurement\|measurement type]] in the PBX used for this report is OPINDI.


			{{:GetStarted}}


	=== Selection ===		=== Selection ===

	~~# Select a '''saved setting''', optionally~~
	# Select a '''grouping''', i.e. to group by ''quarter'', ''half hour'', ''hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''quarter'', ''half hour'', ''hour'', ''day'' or ''month''
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result ===		=== Result ===

FuzzyBot: Updating to match new version of source page

2023-06-13T06:15:54Z

Updating to match new version of source page

← Older revision		Revision as of 06:15, 13 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

FuzzyBot: Updating to match new version of source page

2023-03-20T08:57:29Z

Updating to match new version of source page

← Older revision		Revision as of 08:57, 20 March 2023
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	== Report - PBX Operator Report (MD, MX-ONE) ==		== Report - PBX Operator Report (MD, MX-ONE) ==

	Using the ''PBX Operator Report'' you can view statistics about the traffic to each of the [[{{Link}}Operator\|switchboard operators]]. The reports show the number of calls from the [[{{Link}}CORG\|CORGs]], [[{{Link}}Direct Call\|direct calls]], [[{{Link}}Recall\|recalls]] and [[{{Link}}Abandoned Call\|abandoned calls]].		Using the ''PBX Operator Report'' you can view statistics about the traffic to each of the [[{{Link}}Operator\|switchboard operators]]. The reports show the number of calls from the [[{{Link}}CORG\|CORGs]], [[{{Link}}Direct Call\|direct calls]], [[{{Link}}Recall\|recalls]] and [[{{Link}}Abandoned Call\|abandoned calls]].
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	The [[{{Link}}Aastra Traffic Measurement\|measurement type]] in the PBX used for this report is OPINDI.		The [[{{Link}}Aastra Traffic Measurement\|measurement type]] in the PBX used for this report is OPINDI.

	=== Selection ===		=== Selection ===

	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result ===

	The graphs show:		The graphs show:
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	{{:ReportParams Default}}		{{:ReportParams Default}}


	[[Category:F01{{Langcat\|ReportParams 1028}}]]		[[Category:F01{{Langcat\|ReportParams 1028}}]]
	[[Category:Report{{Langcat\|ReportParams 1028}}]]		[[Category:Report{{Langcat\|ReportParams 1028}}]]

Toptiuser: Created page with "== Report - PBX Operator Report (MD, MX-ONE) == Using the ''PBX Operator Report'' you can view statistics about the traffic to each of the switchboard operators. The reports show the number of calls from the CORGs, direct calls, recalls and abandoned calls. Page one shows the calls and answer times in the form of two diagrams. On page two (and subsequent) the..."

2023-01-23T14:01:39Z

Created page with "== Report - PBX Operator Report (MD, MX-ONE) == Using the ''PBX Operator Report'' you can view statistics about the traffic to each of the [[{{Link}}Operator|switchboard operators]]. The reports show the number of calls from the [[{{Link}}CORG|CORGs]], [[{{Link}}Direct Call|direct calls]], [[{{Link}}Recall|recalls]] and [[{{Link}}Abandoned Call|abandoned calls]]. Page one shows the calls and answer times in the form of two diagrams. On page two (and subsequent) the..."

New page

== Report - PBX Operator Report (MD, MX-ONE) ==

Using the ''PBX Operator Report'' you can view statistics about the traffic to each of the [[{{Link}}Operator|switchboard operators]]. The reports show the number of calls from the [[{{Link}}CORG|CORGs]], [[{{Link}}Direct Call|direct calls]], [[{{Link}}Recall|recalls]] and [[{{Link}}Abandoned Call|abandoned calls]].

Page one shows the calls and answer times in the form of two diagrams.

On page two (and subsequent) the information is shown as a table.

The [[{{Link}}Aastra Traffic Measurement|measurement type]] in the PBX used for this report is OPINDI.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a '''grouping''', i.e. to group by ''quarter'', ''half hour'', ''hour'', ''day'' or ''month''
# Select a [[{{Link}}Node|node]]
# Select an [[{{Link}}Operator|operator]]
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

The graphs show:

:* The first graph shows the amount of calls answered divided by origin ([[{{Link}}CORG|CORG]] calls, [[{{Link}}Recall|recalls]] and [[{{Link}}Direct Call|direct calls]]) and amount of [[{{Link}}Abandoned Call|calls abandoned]].
:* The second graph shows the average response time, average [[{{Link}}Handling Time|handling time]] for CORG calls, average handling time for recalls, average waiting time for abandoned calls and average waiting time for abandoned recalls per interval.

{|
|-
| width="185px" | '''Heading'''
| '''Content'''
|-
| Total Number of Calls
| Shows the total amount of calls (abandoned + answered).
|-
| Total Number of Abandoned
| Shows the total amount of abandoned calls.
|}

{|
|-
| width="185px" | '''Heading'''
| '''Content'''
|-
|Response Time
|Shows the average time for the operator to respond to a call as soon as it is connected to the switchboard.
|-
|Handling Time CORG Calls
|Shows the average [[{{Link}}Handling Time|handling time]] for calls originating from a [[{{Link}}CORG|CORG]].
|-
|Handling Time Recalls
|Shows the average handling time for [[{{Link}}Recall|recalls]].
|-
|Waiting Time Abandoned Calls
|Shows average waiting time for calls that has been abandoned.
|-
|Waiting Time Abandoned Recalls
|Shows average waiting time for recalls that has been abandoned.
|}

{|
|-
| width="185px" | '''Heading'''
| '''Content'''
|-
| '''Calls'''
|-
|Period
|Shows the interval for which the CORG Calls, Direct Calls, Recalls, Abandoned and Abandoned Recalls are grouped by.
|-
|CORG Calls
|Shows the calls originating from a [[{{Link}}CORG|CORG]], with total and average.
|-
|Direct Calls
|Shows the calls placed directly to operator, with total and average.
|-
|Recalls
|Shows the [[{{Link}}Recall|recalls]], with total and average.
|-
|Abandoned
|Shows the [[{{Link}}Abandoned Call|abandoned calls]], with total and average.
|-
|Abandoned Recalls
|Shows the abandoned recalls, with total and average.
|-
| Total
| Shows the total amount of calls (CORG Calls, Direct Calls, Recalls, Abandoned and Abandoned Recalls).
|}

{|
|-
| width="185px" | '''Heading'''
| '''Content'''
|-
| '''Answering Performance'''
|-
|Period
|Shows the interval for which the Response Time, Handling Time CORG Calls, Handling Time Recalls, Waiting Time Abandoned Calls and Waiting Time Abandoned Recalls are grouped by.
|-
|Response Time
|Shows the average time for the operator to respond to a call as soon as it is connected to the switchboard.
|-
|Handling Time CORG Calls
|Shows the average [[{{Link}}Handling Time|handling time]] for calls originating from a [[{{Link}}CORG|CORG]].
|-
|Handling Time Recalls
|Shows the average handling time for [[{{Link}}Recall|recalls]].
|-
|Waiting Time Abandoned Calls
|Shows average waiting time for calls that has been [[{{Link}}Abandoned Call|abandoned]].
|-
|Waiting Time Abandoned Recalls
|Shows average waiting time for recalls that has been abandoned.
|}

{{:ReportParams Default}}

[[Category:F01{{Langcat|ReportParams 1028}}]]
[[Category:Report{{Langcat|ReportParams 1028}}]]