ReportParams 1033 - Revision history

Toptiuser: Marked this version for translation

2025-01-17T14:02:34Z

Marked this version for translation

← Older revision		Revision as of 14:02, 17 January 2025
Line 18:		Line 18:


			<!--T:13-->
	{{:GetStarted}}		{{:GetStarted}}

Line 42:		Line 43:


			<!--T:14-->
	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Toptiuser at 14:02, 17 January 2025

2025-01-17T14:02:13Z

← Older revision		Revision as of 14:02, 17 January 2025
Line 16:		Line 16:
	<!--T:6-->		<!--T:6-->
	The answer percentage of interval that have no calls is displayed using a (-) sign, this symbolizes that there is no existing data for that interval.		The answer percentage of interval that have no calls is displayed using a (-) sign, this symbolizes that there is no existing data for that interval.


			{{:GetStarted}}


Line 21:		Line 24:

	<!--T:8-->		<!--T:8-->
	~~# Select a '''saved setting''', optionally~~
	# Select a '''grouping''', i.e. to group by ''quarter'', ''hour'' or ''day''		# Select a '''grouping''', i.e. to group by ''quarter'', ''hour'' or ''day''
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
Line 37:		Line 39:
	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

Sofial at 07:36, 12 June 2023

2023-06-12T07:36:46Z

← Older revision		Revision as of 07:36, 12 June 2023
Line 32:		Line 32:
	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-08T07:48:22Z

Marked this version for translation

← Older revision		Revision as of 07:48, 8 March 2023
Line 1:		Line 1:
	<translate>		<translate>
	== Report - Service Objective Report (MD, MX-ONE) ==		== Report - Service Objective Report (MD, MX-ONE) == <!--T:1-->

			<!--T:2-->
	The ''Service Objective Report'' shows how the [[{{Link}}Operator\|operators]] live up to the targets set.		The ''Service Objective Report'' shows how the [[{{Link}}Operator\|operators]] live up to the targets set.

			<!--T:3-->
	The report is based on the target parameter in seconds set in the PBX. Using this parameter, all calls not answered within the target time are logged.		The report is based on the target parameter in seconds set in the PBX. Using this parameter, all calls not answered within the target time are logged.

			<!--T:4-->
	The report shows, as a percentage, how close the target is adhered to. It also shows the share of [[{{Link}}Abandoned Call\|abandoned calls]].		The report shows, as a percentage, how close the target is adhered to. It also shows the share of [[{{Link}}Abandoned Call\|abandoned calls]].

			<!--T:5-->
	The [[{{Link}}Aastra Traffic Measurement\|measurement type]] in the PBX used for this report is OPCORG.		The [[{{Link}}Aastra Traffic Measurement\|measurement type]] in the PBX used for this report is OPCORG.

			<!--T:6-->
	The answer percentage of interval that have no calls is displayed using a (-) sign, this symbolizes that there is no existing data for that interval.		The answer percentage of interval that have no calls is displayed using a (-) sign, this symbolizes that there is no existing data for that interval.


	=== Selection ===		=== Selection === <!--T:7-->

			<!--T:8-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a '''grouping''', i.e. to group by ''quarter'', ''hour'' or ''day''		# Select a '''grouping''', i.e. to group by ''quarter'', ''hour'' or ''day''
Line 38:		Line 44:


	=== Result ===		=== Result === <!--T:9-->

			<!--T:10-->
	{\|		{\|
	\|-		\|-
Line 65:		Line 72:


			<!--T:11-->
	'''Note:''' The service objective in seconds are set in the PBX and the percentage is a setting in Pro 9.		'''Note:''' The service objective in seconds are set in the PBX and the percentage is a setting in Pro 9.


			<!--T:12-->
	{{:ReportParams Default}}		{{:ReportParams Default}}

Sofial: Created page with " == Report - Service Objective Report (MD, MX-ONE) == The ''Service Objective Report'' shows how the operators live up to the targets set. The report is based on the target parameter in seconds set in the PBX. Using this parameter, all calls not answered within the target time are logged. The report shows, as a percentage, how close the target is adhered to. It also shows the share of abandoned calls. The [..."

2023-03-08T07:47:50Z

Created page with "<translate> == Report - Service Objective Report (MD, MX-ONE) == The ''Service Objective Report'' shows how the [[{{Link}}Operator|operators]] live up to the targets set. The report is based on the target parameter in seconds set in the PBX. Using this parameter, all calls not answered within the target time are logged. The report shows, as a percentage, how close the target is adhered to. It also shows the share of [[{{Link}}Abandoned Call|abandoned calls]]. The [..."

New page

<translate>
== Report - Service Objective Report (MD, MX-ONE) ==

The ''Service Objective Report'' shows how the [[{{Link}}Operator|operators]] live up to the targets set.

The report is based on the target parameter in seconds set in the PBX. Using this parameter, all calls not answered within the target time are logged.

The report shows, as a percentage, how close the target is adhered to. It also shows the share of [[{{Link}}Abandoned Call|abandoned calls]].

The [[{{Link}}Aastra Traffic Measurement|measurement type]] in the PBX used for this report is OPCORG.

The answer percentage of interval that have no calls is displayed using a (-) sign, this symbolizes that there is no existing data for that interval.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a '''grouping''', i.e. to group by ''quarter'', ''hour'' or ''day''
# Select a [[{{Link}}Node|node]]
# Select a [[{{Link}}Measure Group|measure group]] '''for calls'''
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="175px" | '''Heading'''
| '''Content'''
|-
| Proportion Within
| Shows the share of calls that were answered (or abandoned) within the service objective set.
|-
| Proportion After
| Shows the share of calls that waited longer than the service objective set.
|-
| Abandoned
| Shows the share of abandoned calls of all calls (answered + abandoned).
|-
| Average Answer Time
|Shows the average waiting time for answered calls.
|-
| Average Call Handling Time
|Shows the average handling time (time in call) for all answered calls.
|-
| Waiting Time Abandoned
|Shows the average waiting time for abandoned calls.
|}

'''Note:''' The service objective in seconds are set in the PBX and the percentage is a setting in Pro 9.

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 1033}}]]
[[Category:Report{{Langcat|ReportParams 1033}}]]