ReportParams 1055/en - Revision history

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2025-01-17T18:31:00Z

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	'''Note:''' If using the half-hour setting and selecting several days the report show the total number for chosen days for each half-hour interval.		'''Note:''' If using the half-hour setting and selecting several days the report show the total number for chosen days for each half-hour interval.


			{{:GetStarted}}


	=== Selection ===		=== Selection ===

	~~# Select a '''saved setting''', optionally~~
	# Select a '''grouping''', i.e. to group by ''half-hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''half-hour'', ''day'' or ''month''
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result ===		=== Result ===

FuzzyBot: Updating to match new version of source page

2023-06-13T06:25:22Z

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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

FuzzyBot: Updating to match new version of source page

2023-05-17T11:59:32Z

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← Older revision		Revision as of 11:59, 17 May 2023
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	\| width="125px" \| '''Heading'''		\| width="125px" \| '''Heading'''
	\| '''Content'''		\| '''Content'''
			\|-
			\| Period
			\| The period selected (half hour, day or month).
	\|-		\|-
	\| Agents		\| Agents

FuzzyBot: Updating to match new version of source page

2023-03-21T08:47:23Z

Updating to match new version of source page

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	== Report - Answered and Lost vs. Available Agents (Avaya CS1000) ==		== Report - Answered and Lost vs. Available Agents (Avaya CS1000) ==

	This report is a great way to follow up on ACD queue staffing problems. Are the agents available during times or days with the highest traffic volumes?		This report is a great way to follow up on ACD queue staffing problems. Are the agents available during times or days with the highest traffic volumes?
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	'''Note:''' If using the half-hour setting and selecting several days the report show the total number for chosen days for each half-hour interval.		'''Note:''' If using the half-hour setting and selecting several days the report show the total number for chosen days for each half-hour interval.

	=== Selection ===		=== Selection ===

	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result ===

	{\|		{\|
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	{{:ReportParams Default}}		{{:ReportParams Default}}


	[[Category:F01{{Langcat\|ReportParams 1055}}]]		[[Category:F01{{Langcat\|ReportParams 1055}}]]
	[[Category:Report{{Langcat\|ReportParams 1055}}]]		[[Category:Report{{Langcat\|ReportParams 1055}}]]

Toptiuser: Created page with "== Report - Answered and Lost vs. Available Agents (Avaya CS1000) == This report is a great way to follow up on ACD queue staffing problems. Are the agents available during times or days with the highest traffic volumes? The report has two parts, one diagram and one table. The diagram bars showing the number of answered and lost calls are read on the left axis, while the curve showing logged in agents is read on the right axis. The figures in the table display the s..."

2023-01-24T10:03:48Z

Created page with "== Report - Answered and Lost vs. Available Agents (Avaya CS1000) == This report is a great way to follow up on ACD queue staffing problems. Are the agents available during times or days with the highest traffic volumes? The report has two parts, one diagram and one table. The diagram bars showing the number of answered and lost calls are read on the left axis, while the curve showing logged in agents is read on the right axis. The figures in the table display the s..."

New page

== Report - Answered and Lost vs. Available Agents (Avaya CS1000) ==

This report is a great way to follow up on ACD queue staffing problems. Are the agents available during times or days with the highest traffic volumes?

The report has two parts, one diagram and one table. The diagram bars showing the number of answered and lost calls are read on the left axis, while the curve showing logged in agents is read on the right axis.

The figures in the table display the same values as the diagram, plus the service level variations.

The report may be run on different intervals, half-hour, day and month.

'''Note:''' If using the half-hour setting and selecting several days the report show the total number for chosen days for each half-hour interval.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a '''grouping''', i.e. to group by ''half-hour'', ''day'' or ''month''
# Select a [[{{Link}}Node|node]]
# Select an '''ACD'''
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="125px" | '''Heading'''
| '''Content'''
|-
| Agents
| The average number of logged in agents. The value is counted as summary of position manned times for this queue, divided by the length of the reporting interval.
|-
| Answered
| The total number of answered calls within the ACD queue.
|-
| Abandoned
| The total number of calls accepted into the ACD but abandoned in queue before being answered by agent.
|-
| Service Level
|The share of answered calls by the total number of calls, answered or abandoned.
|}

{{:ReportParams Default}}

[[Category:F01{{Langcat|ReportParams 1055}}]]
[[Category:Report{{Langcat|ReportParams 1055}}]]