ReportParams 1061/en - Revision history

FuzzyBot: Updating to match new version of source page

2025-01-17T17:34:04Z

Updating to match new version of source page

← Older revision		Revision as of 17:34, 17 January 2025
Line 4:		Line 4:

	The report also has statistics about switchboard staffing, the number of operators logged in and their workload.		The report also has statistics about switchboard staffing, the number of operators logged in and their workload.


			{{:GetStarted}}


	=== Selection ===		=== Selection ===

	~~# Select a '''saved setting''', optionally~~
	# Select a '''grouping''', i.e. to group by ''half-hour'', ''hour'' or ''day''		# Select a '''grouping''', i.e. to group by ''half-hour'', ''hour'' or ''day''
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
Line 22:		Line 25:
	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result ===		=== Result ===

FuzzyBot: Updating to match new version of source page

2023-06-13T06:21:19Z

Updating to match new version of source page

← Older revision		Revision as of 06:21, 13 June 2023
Line 17:		Line 17:
	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

FuzzyBot: Updating to match new version of source page

2023-03-24T09:53:35Z

Updating to match new version of source page

← Older revision		Revision as of 09:53, 24 March 2023
Line 1:		Line 1:
	== Report - Call Report (Avaya CS1000) ==		== Report - Call Report (Avaya CS1000) ==

	Using the ''Call Report'' you can view statistics about the number of calls, answered or lost, answer times, and the operators' handling times.		Using the ''Call Report'' you can view statistics about the number of calls, answered or lost, answer times, and the operators' handling times.
Line 5:		Line 5:
	The report also has statistics about switchboard staffing, the number of operators logged in and their workload.		The report also has statistics about switchboard staffing, the number of operators logged in and their workload.

	=== Selection ===		=== Selection ===

	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
Line 28:		Line 28:
	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result ===

	{\|		{\|
Line 71:		Line 71:

	{{:ReportParams Default}}		{{:ReportParams Default}}


	[[Category:F01{{Langcat\|ReportParams 1061}}]]		[[Category:F01{{Langcat\|ReportParams 1061}}]]
	[[Category:Report{{Langcat\|ReportParams 1061}}]]		[[Category:Report{{Langcat\|ReportParams 1061}}]]

Toptiuser: Created page with "== Report - Call Report (Avaya CS1000) == Using the ''Call Report'' you can view statistics about the number of calls, answered or lost, answer times, and the operators' handling times. The report also has statistics about switchboard staffing, the number of operators logged in and their workload. === Selection === # Select a '''saved setting''', optionally # Select a '''grouping''', i.e. to group by ''half-hour'', ''hour'' or ''day'' # Select a {{Link}}Node|nod..."

2023-01-24T12:20:33Z

Created page with "== Report - Call Report (Avaya CS1000) == Using the ''Call Report'' you can view statistics about the number of calls, answered or lost, answer times, and the operators' handling times. The report also has statistics about switchboard staffing, the number of operators logged in and their workload. === Selection === # Select a '''saved setting''', optionally # Select a '''grouping''', i.e. to group by ''half-hour'', ''hour'' or ''day'' # Select a {{Link}}Node|nod..."

New page

== Report - Call Report (Avaya CS1000) ==

Using the ''Call Report'' you can view statistics about the number of calls, answered or lost, answer times, and the operators' handling times.

The report also has statistics about switchboard staffing, the number of operators logged in and their workload.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a '''grouping''', i.e. to group by ''half-hour'', ''hour'' or ''day''
# Select a [[{{Link}}Node|node]]
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="150px" | '''Heading'''
| '''Content'''
|}

{|
|-
| width="150px" |'''Calls'''
|-
| Total Number of Calls
| The total number of calls is the sum of the answered and lost calls, both internal and external.
|-
|External Calls
|The total number of answered external calls.
|-
|Internal Calls
|The total number of answered internal calls.
|-
|Lost Calls
|The total number of calls that were [[{{Link}}Abandoned Call|abandoned]] in queue with no answer. Could be both internal and external calls.
|-
|Average Answer Time
|The average time in seconds it takes for the operators to answer a call.
|-
|Average Handling Time
|The average handling time is from the moment the call is answered until the handling procedure is completed.
|}

{|
|-
| width="150px" |'''Operators'''
|-
|Active
|The average number of logged in operators engaged in a call.
|-
|Free
|The average number of logged in operators waiting for a call.
|}

{{:ReportParams Default}}

[[Category:F01{{Langcat|ReportParams 1061}}]]
[[Category:Report{{Langcat|ReportParams 1061}}]]