ReportParams 1065 - Revision history

Toptiuser: Marked this version for translation

2025-01-17T14:38:02Z

Marked this version for translation

← Older revision		Revision as of 14:38, 17 January 2025
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			<!--T:10-->
	{{:GetStarted}}		{{:GetStarted}}

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			<!--T:11-->
	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Toptiuser at 14:37, 17 January 2025

2025-01-17T14:37:35Z

← Older revision		Revision as of 14:37, 17 January 2025
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	<!--T:4-->		<!--T:4-->
	'''Note:''' [[{{Link}}Abandoned Call\|Lost calls]] and answer times are only registered in the PBX on the operator group as a whole, not for each operator.		'''Note:''' [[{{Link}}Abandoned Call\|Lost calls]] and answer times are only registered in the PBX on the operator group as a whole, not for each operator.


			{{:GetStarted}}


	=== Selection === <!--T:5-->		=== Selection === <!--T:5-->

	<!--T:6-->		<!--T:6-->
	~~# Select a '''saved setting''', optionally~~
	# Select a '''grouping''', i.e. to group by ''half-hour'' or ''day''		# Select a '''grouping''', i.e. to group by ''half-hour'' or ''day''
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:7-->		=== Result === <!--T:7-->

Sofial at 07:49, 12 June 2023

2023-06-12T07:49:52Z

← Older revision		Revision as of 07:49, 12 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:20:19Z

Marked this version for translation

← Older revision		Revision as of 08:20, 20 March 2023
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	<translate>		<translate>
	== Report - PBX Operator Report (Avaya CS1000) ==		== Report - PBX Operator Report (Avaya CS1000) == <!--T:1-->

			<!--T:2-->
	In this report you can view statistics about the traffic to each of the [[{{Link}}Operator\|operator switchboards]].		In this report you can view statistics about the traffic to each of the [[{{Link}}Operator\|operator switchboards]].

			<!--T:3-->
	You can see the number of answered internal and external calls, as well as the handling times for each category.		You can see the number of answered internal and external calls, as well as the handling times for each category.

			<!--T:4-->
	'''Note:''' [[{{Link}}Abandoned Call\|Lost calls]] and answer times are only registered in the PBX on the operator group as a whole, not for each operator.		'''Note:''' [[{{Link}}Abandoned Call\|Lost calls]] and answer times are only registered in the PBX on the operator group as a whole, not for each operator.

	=== Selection ===		=== Selection === <!--T:5-->

			<!--T:6-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a '''grouping''', i.e. to group by ''half-hour'' or ''day''		# Select a '''grouping''', i.e. to group by ''half-hour'' or ''day''
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:7-->

			<!--T:8-->
	{\|		{\|
	\|-		\|-
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	\|}		\|}

			<!--T:9-->
	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - PBX Operator Report (Avaya CS1000) == In this report you can view statistics about the traffic to each of the operator switchboards. You can see the number of answered internal and external calls, as well as the handling times for each category. '''Note:''' Lost calls and answer times are only registered in the PBX on the operator group as a whole, not for each operator. === Selection === # Se..."

2023-01-24T12:22:49Z

Created page with "<translate> == Report - PBX Operator Report (Avaya CS1000) == In this report you can view statistics about the traffic to each of the [[{{Link}}Operator|operator switchboards]]. You can see the number of answered internal and external calls, as well as the handling times for each category. '''Note:''' [[{{Link}}Abandoned Call|Lost calls]] and answer times are only registered in the PBX on the operator group as a whole, not for each operator. === Selection === # Se..."

New page

<translate>
== Report - PBX Operator Report (Avaya CS1000) ==

In this report you can view statistics about the traffic to each of the [[{{Link}}Operator|operator switchboards]].

You can see the number of answered internal and external calls, as well as the handling times for each category.

'''Note:''' [[{{Link}}Abandoned Call|Lost calls]] and answer times are only registered in the PBX on the operator group as a whole, not for each operator.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a '''grouping''', i.e. to group by ''half-hour'' or ''day''
# Select a [[{{Link}}Node|node]]
# Select an [[{{Link}}Operator|operator]]
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="225px" | '''Heading'''
| '''Content'''
|-
| External Calls
| The total number of external calls handled by the operator.
|-
| Internal Calls
| The total number of internal calls handled by the operator. [[{{Link}}Recall|Recalls]] are counted as internal calls.
|-
| Total
| The total number of external and internal calls handled by the operator.
|-
| Average Handling Time External Calls
| The average talk/handling time in seconds for external calls.
|-
| Average Handling Time Internal Calls
|The average talk/handling time in seconds for internal calls.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 1065}}]]
[[Category:Report{{Langcat|ReportParams 1065}}]]