ReportParams 1067/en - Revision history

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	The [[{{Link}}Aastra Traffic Measurement\|measurement types]] in the PBX used for this report are OPCORG, OPMANN and OPINDI.		The [[{{Link}}Aastra Traffic Measurement\|measurement types]] in the PBX used for this report are OPCORG, OPMANN and OPINDI.


			{{:GetStarted}}


	=== Selection ===		=== Selection ===

	~~# Select a '''saved setting''', optionally~~
	# Select [[{{Link}}Node\|nodes]]:		# Select [[{{Link}}Node\|nodes]]:
	#:* Select nodes in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected nodes to the right column		#:* Select nodes in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected nodes to the right column
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	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result ===		=== Result ===

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2023-06-13T08:39:49Z

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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

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2023-05-16T06:21:16Z

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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result ===

	{\|		{\|
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	{{:ReportParams Default}}		{{:ReportParams Default}}


	[[Category:F01{{Langcat\|ReportParams 1067}}]]		[[Category:F01{{Langcat\|ReportParams 1067}}]]
	[[Category:Report{{Langcat\|ReportParams 1067}}]]		[[Category:Report{{Langcat\|ReportParams 1067}}]]

Toptiuser: Created page with "== Report - Attendant Overview (MD, MX-ONE) == The ''Attendant Overview'' report gives a total historic view of traffic and staffing per weekday, during a selected period of one week or more. This report could be handy if you want to clarify the switchboard operators' workload to others in the organization. The report contains selected parts of other report categories, along with a short explanatory text below each report part. The {{Link}}A..."

2023-01-24T12:30:02Z

Created page with "== Report - Attendant Overview (MD, MX-ONE) == The ''Attendant Overview'' report gives a total historic view of traffic and staffing per weekday, during a selected period of one week or more. This report could be handy if you want to clarify the [[{{Link}}Operator|switchboard operators']] workload to others in the organization. The report contains selected parts of other report categories, along with a short explanatory text below each report part. The {{Link}}A..."

New page

== Report - Attendant Overview (MD, MX-ONE) ==

The ''Attendant Overview'' report gives a total historic view of traffic and staffing per weekday, during a selected period of one week or more.

This report could be handy if you want to clarify the [[{{Link}}Operator|switchboard operators']] workload to others in the organization.

The report contains selected parts of other report categories, along with a short explanatory text below each report part.

The [[{{Link}}Aastra Traffic Measurement|measurement types]] in the PBX used for this report are OPCORG, OPMANN and OPINDI.

=== Selection ===

# Select a '''saved setting''', optionally
# Select [[{{Link}}Node|nodes]]:
#:* Select nodes in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected nodes to the right column
#:* By using the double arrow button [[Image:Icon Move All.png]], you can move all nodes from the left column to the right column
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu, e.g. ''Last week'' or ''This month''
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="175px" | '''Heading'''
| '''Content'''
|}

{|
|-
| width="175px" |'''Calls'''
|-
|Total Number of Calls
|The total number of "fresh" calls to all [[{{Link}}CORG|CORGs]] , answered and [[{{Link}}Abandoned Call|abandoned]]. That includes external, internal, redirected and forwarded calls but not [[{{Link}}Recall|recalls]].
|-
|of Which Answered
|The total number of answered calls to all CORGs.
|-
|of Which Abandoned
|The total number of abandoned calls to all CORGs.
|}

{|
|-
| width="175px" |'''Waiting Times'''
|-
|Average Answer Time
|The average time in seconds it takes to answer a call for all CORGs. Including time in queue and operator response time.
|}

{|
|-
| width="175px" |'''Call Handling Times'''
|-
|Handling Time All Calls
|The average call handling time is from the moment the call is answered until the handling procedure is completed. For all calls to all CORGs.
|}

{|
|-
| width="175px" |'''PBX Operators'''
|-
|Average Number of Operators Logged On
|The average number of operators that were logged into the system.
|-
|of Which Active
|The average number of operators that were logged into the system and active/busy in a call.
|-
|of Which Available
|The average number of operators that were logged into the system and waiting for a call.
|}

{|
|-
| width="175px" |'''Recalls'''
|-
|Total Number of Recalls
|The total number of answered and abandoned [[{{Link}}Recall|recalls]] to all operators.
|-
|of Which Answered
|The total number of answered recalls to all operators.
|-
|of Which Abandoned
|The total number of abandoned recalls to all operators.
|-
|Average Call Handling Time
|The average time it takes to handle a recall for all operators.
|}

{|
|-
| width="175px" |'''Answering Performance'''
|-
|Achieved Service Level
|The share of calls to all CORGs not waiting longer than the service level set.
|-
|Percentage Share Abandoned
|The share of calls to all CORGs that were [[{{Link}}Abandoned Call|abandoned]] by caller.
|}

{{:ReportParams Default}}

[[Category:F01{{Langcat|ReportParams 1067}}]]
[[Category:Report{{Langcat|ReportParams 1067}}]]