ReportParams 1075 - Revision history

Toptiuser: Marked this version for translation

2025-01-22T12:51:08Z

Marked this version for translation

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Toptiuser at 12:50, 22 January 2025

2025-01-22T12:50:46Z

← Older revision		Revision as of 12:50, 22 January 2025
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	The [[{{Link}}Aastra Traffic Measurement\|measurement types]] in the PBX used for this report are OPCORG, OPMANN and OPINDI.		The [[{{Link}}Aastra Traffic Measurement\|measurement types]] in the PBX used for this report are OPCORG, OPMANN and OPINDI.


			{{:GetStarted}}


	=== Selection === <!--T:4-->		=== Selection === <!--T:4-->

	<!--T:5-->		<!--T:5-->
	~~# Select a '''saved setting''', optionally~~
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
	# Select a [[{{Link}}Measure Group\|measure group]] '''for calls'''		# Select a [[{{Link}}Measure Group\|measure group]] '''for calls'''
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	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:6-->		=== Result === <!--T:6-->

Sofial at 07:53, 12 June 2023

2023-06-12T07:53:55Z

← Older revision		Revision as of 07:53, 12 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:21:27Z

Marked this version for translation

← Older revision		Revision as of 08:21, 20 March 2023
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	<translate>		<translate>
	== Report - Attendant Overview Measure Groups (MD, MX-ONE) ==		== Report - Attendant Overview Measure Groups (MD, MX-ONE) == <!--T:1-->

			<!--T:2-->
	The ''Attendant Overview'' for [[{{Link}}Measure Group\|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 1067\|Attendant Overview Report]], but with the ability to select specific [[{{Link}}CORG\|CORGs]] and specific operator switchboards to summarize.		The ''Attendant Overview'' for [[{{Link}}Measure Group\|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 1067\|Attendant Overview Report]], but with the ability to select specific [[{{Link}}CORG\|CORGs]] and specific operator switchboards to summarize.

			<!--T:3-->
	The [[{{Link}}Aastra Traffic Measurement\|measurement types]] in the PBX used for this report are OPCORG, OPMANN and OPINDI.		The [[{{Link}}Aastra Traffic Measurement\|measurement types]] in the PBX used for this report are OPCORG, OPMANN and OPINDI.

	=== Selection ===		=== Selection === <!--T:4-->

			<!--T:5-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:6-->

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	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Attendant Overview Measure Groups (MD, MX-ONE) == The ''Attendant Overview'' for measure groups gives you the same overall picture as the Attendant Overview Report, but with the ability to select specific CORGs and specific operator switchboards to summarize. The measurement types in the PBX used for this report are OPCORG, OPMANN and..."

2023-01-24T12:59:31Z

Created page with "<translate> == Report - Attendant Overview Measure Groups (MD, MX-ONE) == The ''Attendant Overview'' for [[{{Link}}Measure Group|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 1067|Attendant Overview Report]], but with the ability to select specific [[{{Link}}CORG|CORGs]] and specific operator switchboards to summarize. The [[{{Link}}Aastra Traffic Measurement|measurement types]] in the PBX used for this report are OPCORG, OPMANN and..."

New page

<translate>
== Report - Attendant Overview Measure Groups (MD, MX-ONE) ==

The ''Attendant Overview'' for [[{{Link}}Measure Group|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 1067|Attendant Overview Report]], but with the ability to select specific [[{{Link}}CORG|CORGs]] and specific operator switchboards to summarize.

The [[{{Link}}Aastra Traffic Measurement|measurement types]] in the PBX used for this report are OPCORG, OPMANN and OPINDI.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a [[{{Link}}Node|node]]
# Select a [[{{Link}}Measure Group|measure group]] '''for calls'''
# Select a '''measure group for manned time'''
# Select an [[{{Link}}Operator|operator]] measure group
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu, e.g. ''Last week'' or ''This month''
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="150px" | '''Heading'''
| '''Content'''
|}

{|
|-
| width="150px"|'''Calls'''
|-
|Total Number of Calls
|The total number of "fresh" calls to the [[{{Link}}CORG|CORGs]] in selected measure group for calls, answered and abandoned. That could include external, internal, redirected and forwarded calls but not [[{{Link}}Recall|recalls]].
|-
|of Which Answered
|The total number of answered calls to CORGs in selected measure group for calls.
|-
|of Which Abandoned
|The total number of [[{{Link}}Abandoned Call|abandoned calls]] to CORGs in selected measure group for calls.
|}

{|
|-
| width="150px"|'''Waiting Times'''
|-
|Average Answer Time
|The average time in seconds it takes to answer a call for CORGs in selected measure group for calls. Including time in queue and operator response time.
|}

{|
|-
| width="150px"|'''Call Handling Times'''
|-
|Handling Time All Calls
|The average call handling time is from the moment the call is answered until the handling procedure is completed. For all calls to CORGs in selected measure group for calls.
|}

{|
|-
| width="150px"|'''PBX Operators'''
|-
|Average Number of Operators Logged On
|The average number of operators that were logged into the system for the selected measure group for manned time.
|-
|of Which Active
|The average number of operators that were logged into the system and active/busy in a call for the selected measure group for manned time.
|-
|of Which Available
|The average number of operators that were logged into the system and waiting for a call for the selected measure group for manned time.
|}

{|
|-
| width="150px"|'''Recalls'''
|-
|Total Number of Recalls
|The total number of answered and abandoned [[{{Link}}Recall|recalls]] to operators in selected measure group for operator.
|-
|of Which Answered
|The total number of answered recalls to operators in selected measure group for operator.
|-
|of Which Abandoned
|The total number of abandoned recalls to operators in selected measure group for operator.
|-
|Average Call Handling Time
|The average time it takes to handle a recall for operators in selected measure group for operator.
|}

{|
|-
| width="150px"|'''Answering Performance'''
|-
|Achieved Service Level
|The share of calls to CORGs in measure group for calls not waiting longer than the service level set.
|-
|Percentage Share Abandoned
|The share of calls to CORGs in measure group for calls that were [[{{Link}}Abandoned Call|abandoned]] by caller.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 1075}}]]
[[Category:Report{{Langcat|ReportParams 1075}}]]