ReportParams 1220 - Revision history

Sofial: Marked this version for translation

2025-01-22T13:17:58Z

Marked this version for translation

← Older revision		Revision as of 13:17, 22 January 2025
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	{{:GetStarted}}		{{:GetStarted}}

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	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 13:17, 22 January 2025

2025-01-22T13:17:15Z

← Older revision		Revision as of 13:17, 22 January 2025
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	=== ~~Report Content~~ === <!--T:6-->		=== Result === <!--T:6-->

	<!--T:7-->		<!--T:7-->

Sofial at 13:16, 22 January 2025

2025-01-22T13:16:51Z

← Older revision		Revision as of 13:16, 22 January 2025
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	The [[{{Link}}Aastra Traffic Measurement\|measurement types]] in the PBX used for this report are OPINDI and OPMANN.		The [[{{Link}}Aastra Traffic Measurement\|measurement types]] in the PBX used for this report are OPINDI and OPMANN.


			{{:GetStarted}}


	=== Selection === <!--T:4-->		=== Selection === <!--T:4-->

	<!--T:5-->		<!--T:5-->
	~~# Select a '''saved setting''', optionally~~
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
	# Select an [[{{Link}}Operator\|operator]]		# Select an [[{{Link}}Operator\|operator]]
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	## Select a '''start time'''		## Select a '''start time'''
	## Select an '''end time'''		## Select an '''end time'''
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Report Content === <!--T:6-->		=== Report Content === <!--T:6-->

Sofial at 10:39, 12 June 2023

2023-06-12T10:39:05Z

← Older revision		Revision as of 10:39, 12 June 2023
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	# Select an [[{{Link}}Operator\|operator]]		# Select an [[{{Link}}Operator\|operator]]
	# Select a '''start date'''		# Select a '''start date'''
	#:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		#:* Select dates in the calendar view.
	# Select a time interval:		# Select a time interval:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:27:48Z

Marked this version for translation

← Older revision		Revision as of 08:27, 20 March 2023
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	<translate>		<translate>
	== Report - PBX Operator per Quarter - Calls and Manned Time ==		== Report - PBX Operator per Quarter - Calls and Manned Time == <!--T:1-->

			<!--T:2-->
	The report shows, for each 15-minute interval, all data logged on the operator switchboards, both regarding calls, call handling and manned time.		The report shows, for each 15-minute interval, all data logged on the operator switchboards, both regarding calls, call handling and manned time.

			<!--T:3-->
	The [[{{Link}}Aastra Traffic Measurement\|measurement types]] in the PBX used for this report are OPINDI and OPMANN.		The [[{{Link}}Aastra Traffic Measurement\|measurement types]] in the PBX used for this report are OPINDI and OPMANN.

	=== Selection ===		=== Selection === <!--T:4-->

			<!--T:5-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	# Click '''show'''		# Click '''show'''

	=== Report Content ===		=== Report Content === <!--T:6-->

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	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - PBX Operator per Quarter - Calls and Manned Time == The report shows, for each 15-minute interval, all data logged on the operator switchboards, both regarding calls, call handling and manned time. The measurement types in the PBX used for this report are OPINDI and OPMANN. === Selection === # Select a '''saved setting''', optionally # Select a node # Select an {{Link}}Operator|operator..."

2023-01-26T13:53:13Z

Created page with "<translate> == Report - PBX Operator per Quarter - Calls and Manned Time == The report shows, for each 15-minute interval, all data logged on the operator switchboards, both regarding calls, call handling and manned time. The [[{{Link}}Aastra Traffic Measurement|measurement types]] in the PBX used for this report are OPINDI and OPMANN. === Selection === # Select a '''saved setting''', optionally # Select a [[{{Link}}Node|node]] # Select an {{Link}}Operator|operator..."

New page

<translate>
== Report - PBX Operator per Quarter - Calls and Manned Time ==

The report shows, for each 15-minute interval, all data logged on the operator switchboards, both regarding calls, call handling and manned time.

The [[{{Link}}Aastra Traffic Measurement|measurement types]] in the PBX used for this report are OPINDI and OPMANN.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a [[{{Link}}Node|node]]
# Select an [[{{Link}}Operator|operator]]
# Select a '''start date'''
#:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval:
## Select a '''start time'''
## Select an '''end time'''
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Report Content ===

{|
|-
| width="175px" | '''Heading'''
| '''Content'''
|}

{|
|-
| width="175px" |'''Calls'''
|-
| CORG Calls
| The number of answered calls to a [[{{Link}}CORG|CORG]].
|-
| Direct Calls
| The number of answered calls made directly to the operators' number.
|-
| Recalls
| The number of answered [[{{Link}}Recall|recalls]].
|-
| Abandoned
| The number of [[{{Link}}Abandoned Call|abandoned calls]] from the CORGs. '''Note:''' These calls were abandoned after a connection to the switchboard was made. A call can also be abandoned earlier, while waiting in queue.
|-
| Abandoned Recalls
|The number of recalls (handled by the operator) that were abandoned.
|}

{|
|-
| width="175px" | '''Call Handling'''
|-
|Response Time
|Shows the average time for the operator to respond to a call as soon as it is connected to the switchboard.
|-
|Handling Time CORG Calls
|Shows the average handling time for calls originating from a CORG.
|-
|Handling Time Recalls
|Shows the average handling time for recalls.
|-
|Waiting Time Abandoned Calls
|The average waiting time for all abandoned calls originating from a CORG. '''Note:''' That is waiting time since connected to operator switchboard.
|-
|Waiting Time Abandoned Recalls
|The average waiting time for all abandoned recalls.
|}

{|
|-
| width="175px" |'''Manned Time'''
|-
|Active
|The total number of operators logged in and busy handling calls.
|-
|Free
|The total number of logged in operators logged in waiting for a call.
|-
|Total Time Logged In
|The total amount of logged in time (hh:mm:ss).
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 1220}}]]
[[Category:Report{{Langcat|ReportParams 1220}}]]