ReportParams 1259 - Revision history

Sofial: Marked this version for translation

2025-01-21T07:50:37Z

Marked this version for translation

← Older revision		Revision as of 07:50, 21 January 2025
Line 9:		Line 9:


			<!--T:9-->
	{{:GetStarted}}		{{:GetStarted}}

Line 27:		Line 28:


			<!--T:10-->
	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 07:50, 21 January 2025

2025-01-21T07:50:18Z

← Older revision		Revision as of 07:50, 21 January 2025
Line 7:		Line 7:
	<!--T:3-->		<!--T:3-->
	The report displays one bar per half-hour, in two different diagrams. It also suggests the optimal staffing based on [[{{Link}}Erlang\|Erlang]] calculations to handle the number of calls.		The report displays one bar per half-hour, in two different diagrams. It also suggests the optimal staffing based on [[{{Link}}Erlang\|Erlang]] calculations to handle the number of calls.


			{{:GetStarted}}


	=== Selection === <!--T:4-->		=== Selection === <!--T:4-->

	<!--T:5-->		<!--T:5-->
	~~# Select a '''saved setting''', optionally~~
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
	# Select a '''start date'''		# Select a '''start date'''
Line 21:		Line 24:
	## Enter the '''service objective in seconds'''		## Enter the '''service objective in seconds'''
	## Enter the '''share within service objective (%)'''		## Enter the '''share within service objective (%)'''
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:6-->		=== Result === <!--T:6-->

Sofial at 10:43, 12 June 2023

2023-06-12T10:43:49Z

← Older revision		Revision as of 10:43, 12 June 2023
Line 14:		Line 14:
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
	# Select a '''start date'''		# Select a '''start date'''
	#:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		#:* Select dates in the calendar view.
	# Select a time interval:		# Select a time interval:
	## Select a '''start time'''		## Select a '''start time'''

Sofial at 11:55, 17 May 2023

2023-05-17T11:55:08Z

← Older revision		Revision as of 11:55, 17 May 2023
Line 48:		Line 48:
	\|-		\|-
	\| Optimal Staffing		\| Optimal Staffing
	\|Shows the optimal amount of operators that should be manned using Erlang calculation based on the selection made.		\|Shows the optimal amount of operators that should be manned using [[{{Link}}Erlang\|Erlang]] calculation based on the selection made.
	\|}		\|}

Sofial: Marked this version for translation

2023-03-20T08:30:52Z

Marked this version for translation

← Older revision		Revision as of 08:30, 20 March 2023
Line 1:		Line 1:
	<translate>		<translate>
	== Report - Answered and Lost Calls vs. Number Available (Avaya CS1000) ==		== Report - Answered and Lost Calls vs. Number Available (Avaya CS1000) == <!--T:1-->

			<!--T:2-->
	This report is a simple follow-up of staffing versus the time when calls arrive during the day.		This report is a simple follow-up of staffing versus the time when calls arrive during the day.

			<!--T:3-->
	The report displays one bar per half-hour, in two different diagrams. It also suggests the optimal staffing based on [[{{Link}}Erlang\|Erlang]] calculations to handle the number of calls.		The report displays one bar per half-hour, in two different diagrams. It also suggests the optimal staffing based on [[{{Link}}Erlang\|Erlang]] calculations to handle the number of calls.

	=== Selection ===		=== Selection === <!--T:4-->

			<!--T:5-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
Line 24:		Line 27:
	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:6-->

			<!--T:7-->
	{\|		{\|
	\|-		\|-
Line 47:		Line 51:
	\|}		\|}

			<!--T:8-->
	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Answered and Lost Calls vs. Number Available (Avaya CS1000) == This report is a simple follow-up of staffing versus the time when calls arrive during the day. The report displays one bar per half-hour, in two different diagrams. It also suggests the optimal staffing based on Erlang calculations to handle the number of calls. === Selection === # Select a '''saved setting''', optionally # Select a node # Selec..."

2023-01-26T22:34:15Z

Created page with "<translate> == Report - Answered and Lost Calls vs. Number Available (Avaya CS1000) == This report is a simple follow-up of staffing versus the time when calls arrive during the day. The report displays one bar per half-hour, in two different diagrams. It also suggests the optimal staffing based on [[{{Link}}Erlang|Erlang]] calculations to handle the number of calls. === Selection === # Select a '''saved setting''', optionally # Select a [[{{Link}}Node|node]] # Selec..."

New page

<translate>
== Report - Answered and Lost Calls vs. Number Available (Avaya CS1000) ==

This report is a simple follow-up of staffing versus the time when calls arrive during the day.

The report displays one bar per half-hour, in two different diagrams. It also suggests the optimal staffing based on [[{{Link}}Erlang|Erlang]] calculations to handle the number of calls.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a [[{{Link}}Node|node]]
# Select a '''start date'''
#:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval:
## Select a '''start time'''
## Select an '''end time'''
# Define the [[{{Link}}Service Objective|service objective]]:
## Enter the '''service objective in seconds'''
## Enter the '''share within service objective (%)'''
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="125px" | '''Heading'''
| '''Content'''
|-
| Answered
| The total number of answered calls, both internal and external calls. [[{{Link}}Recall|Recalls]] are counted as internal calls.
|-
| Lost
| The total number of calls that were [[{{Link}}Abandoned Call|abandoned]] in queue with no answer. Could be both internal and external calls.
|-
| Average Answer Time
| The average time in seconds it takes for the operators to answer a call.
|-
| Logged On
| The average number of logged in/staffed operator switchboards.
|-
| Optimal Staffing
|Shows the optimal amount of operators that should be manned using Erlang calculation based on the selection made.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 1259}}]]
[[Category:Report{{Langcat|ReportParams 1259}}]]