ReportParams 1268/en - Revision history

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2025-01-21T10:45:42Z

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	'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.		'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.


			{{:GetStarted}}


	=== Selection ===		=== Selection ===

	~~# Select a '''saved setting''', optionally~~
	# Choose how you want to make your selection		# Choose how you want to make your selection
	## To use a [[{{Link}}Bag Filter\|bag filter]]:		## To use a [[{{Link}}Bag Filter\|bag filter]]:
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	## Select a '''start time'''		## Select a '''start time'''
	## Select an '''end time'''		## Select an '''end time'''
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result ===		=== Result ===

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2023-12-05T12:25:11Z

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	Incoming calls is also split by internal and external incoming.		Incoming calls is also split by internal and external incoming.

			{{:ReportParams_5131}}

	Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.		Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.

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2023-06-13T06:23:31Z

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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Check [[{{Link}}Exclude Weekends\|exclude weekends]] if the result should exclude weekends		# Check [[{{Link}}Exclude Weekends\|exclude weekends]] if the result should exclude weekends
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:

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2023-05-16T05:48:40Z

Updating to match new version of source page

← Older revision		Revision as of 05:48, 16 May 2023
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result ===

	The following information is displayed in the report:		The following information is displayed in the report:
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	{{:ReportParams Default}}		{{:ReportParams Default}}


	[[Category:F01{{Langcat\|ReportParams 1268}}]]		[[Category:F01{{Langcat\|ReportParams 1268}}]]
	[[Category:Report{{Langcat\|ReportParams 1268}}]]		[[Category:Report{{Langcat\|ReportParams 1268}}]]

Toptiuser: Created page with "== Report - Activity Report == The ''Activity Report'' displays the total telephone activity for the objects/extensions in the chosen measure group. Basically it gives the answer to questions regarding how much time is spent on the phone, for either incoming or outgoing calls. The report also shows figures for call duration split by incoming and outgoing calls. All information is grouped by hourly intervals with grand total at the end of the report. Incoming calls is..."

2023-01-26T22:39:01Z

Created page with "== Report - Activity Report == The ''Activity Report'' displays the total telephone activity for the objects/extensions in the chosen measure group. Basically it gives the answer to questions regarding how much time is spent on the phone, for either incoming or outgoing calls. The report also shows figures for call duration split by incoming and outgoing calls. All information is grouped by hourly intervals with grand total at the end of the report. Incoming calls is..."

New page

== Report - Activity Report ==

The ''Activity Report'' displays the total telephone activity for the objects/extensions in the chosen measure group. Basically it gives the answer to questions regarding how much time is spent on the phone, for either incoming or outgoing calls.

The report also shows figures for call duration split by incoming and outgoing calls. All information is grouped by hourly intervals with grand total at the end of the report.

Incoming calls is also split by internal and external incoming.

Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.

'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.

=== Selection ===

# Select a '''saved setting''', optionally
# Choose how you want to make your selection
## To use a [[{{Link}}Bag Filter|bag filter]]:
### Check the '''bag filter''' box
### Select [[{{Link}}Bag|bags]]:
###:* Select bags in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected bags to the right column
###:* By using the double arrow button [[Image:Icon Move All.png]], you can move all bags from the left column to the right column
## To select an [[{{Link}}Answer Group|answer group]]:
### Ensure the '''bag filter''' box is unchecked
### Select an [[{{Link}}Answer Group|answer group]]
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Check [[{{Link}}Exclude Weekends|exclude weekends]] if the result should exclude weekends
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

The following information is displayed in the report:

{|
|-
| width="200px" | '''Heading'''
| '''Content'''
|-
|Average answer time
|The total average answer time for all selected days and hours
|-
|Share lost calls
|The share of the total number of calls (answered and lost) that are [[{{Link}}Abandoned Call|lost calls]] for all selected days and hours
|-
|Total number of calls
|All answered calls (incoming or internal) and all lost calls for all selected days and hours
|-
|Total activity
|All answered calls (incoming or internal) and all outgoing calls
|-
|Period
|The report rows are grouped by the hour for the selected days
|-
|Answered - Total
|Total number of answered calls
|-
|Answered - External
|All external incoming calls having a duration longer than zero seconds
|-
|Answered - Internal
|All answered calls from other devices on the same PBX having a duration longer than zero seconds
|-
|Lost
|All external and internal incoming calls having a duration of zero seconds
|-
|Outgoing - External
|All external outgoing calls
|-
|Call duration - Answered
|The total duration time for all answered calls (incoming or internal)
|-
|Call Duration - Outgoing
|The total duration for all the external outgoing calls
|-
|Average Answer Time - Answered
|The average answer time for all the answered calls (incoming or internal)
|}

The activities in this report are retrieved from incoming, internal and outgoing calls in the CDR files for the devices in the selected measure groups.

{{:ReportParams Default}}

[[Category:F01{{Langcat|ReportParams 1268}}]]
[[Category:Report{{Langcat|ReportParams 1268}}]]