ReportParams 152 - Revision history

Sofial: Marked this version for translation

2025-01-21T07:48:22Z

Marked this version for translation

← Older revision		Revision as of 07:48, 21 January 2025
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			<!--T:10-->
	{{:GetStarted}}		{{:GetStarted}}

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	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 07:47, 21 January 2025

2025-01-21T07:47:57Z

← Older revision		Revision as of 07:47, 21 January 2025
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	<!--T:4-->		<!--T:4-->
	Optimal staffing is determined using [[{{Link}}Erlang\|Erlang]] calculations.		Optimal staffing is determined using [[{{Link}}Erlang\|Erlang]] calculations.


			{{:GetStarted}}


	=== Selection === <!--T:5-->		=== Selection === <!--T:5-->

	<!--T:6-->		<!--T:6-->
	~~# Select a '''saved setting''', optionally~~
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
	# Select a [[{{Link}}Measure Group\|measure group]] '''for calls'''		# Select a [[{{Link}}Measure Group\|measure group]] '''for calls'''
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	# Enter '''increase or decrease the handling time (%)'''		# Enter '''increase or decrease the handling time (%)'''
	#:*100 returns the current handling time, entering 110 increases the handling time by 10%.		#:*100 returns the current handling time, entering 110 increases the handling time by 10%.
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:7-->		=== Result === <!--T:7-->

Sofial at 10:44, 12 June 2023

2023-06-12T10:44:49Z

← Older revision		Revision as of 10:44, 12 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:31:16Z

Marked this version for translation

← Older revision		Revision as of 08:31, 20 March 2023
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	<translate>		<translate>
	== Report - Optimal Staffing ==		== Report - Optimal Staffing == <!--T:1-->

			<!--T:2-->
	This report shows the actual [[{{Link}}Operator\|operator]] staffing on the selected day, and the staffing required to reach the defined [[{{Link}}Service Objective\|service objective]].		This report shows the actual [[{{Link}}Operator\|operator]] staffing on the selected day, and the staffing required to reach the defined [[{{Link}}Service Objective\|service objective]].

			<!--T:3-->
	It is easy to simulate changes, such as an increasing number of calls, an increasing handling time, change of service targets or overstaffing (shrinkage) factor.		It is easy to simulate changes, such as an increasing number of calls, an increasing handling time, change of service targets or overstaffing (shrinkage) factor.

			<!--T:4-->
	Optimal staffing is determined using [[{{Link}}Erlang\|Erlang]] calculations.		Optimal staffing is determined using [[{{Link}}Erlang\|Erlang]] calculations.

	=== Selection ===		=== Selection === <!--T:5-->

			<!--T:6-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:7-->

			<!--T:8-->
	{\|		{\|
	\|-		\|-
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	\|}		\|}

			<!--T:9-->
	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser at 22:44, 26 January 2023

2023-01-26T22:44:28Z

← Older revision		Revision as of 22:44, 26 January 2023
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	Optimal staffing is determined using [[{{Link}}Erlang\|Erlang]] calculations.		Optimal staffing is determined using [[{{Link}}Erlang\|Erlang]] calculations.


	=== Selection ===		=== Selection ===
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	#:* Read more about [[{{Link}}ActivityPanel\|how to handle the activity panel]]		#:* Read more about [[{{Link}}ActivityPanel\|how to handle the activity panel]]
	# Click '''show'''		# Click '''show'''


	=== Result ===		=== Result ===
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	\|Shows the optimal amount of operators that should be manned using Erlang calculation based on the selection made.		\|Shows the optimal amount of operators that should be manned using Erlang calculation based on the selection made.
	\|}		\|}


	{{:ReportParams Default}}		{{:ReportParams Default}}

Sofial: Created page with " == Report - Optimal Staffing == This report shows the actual operator staffing on the selected day, and the staffing required to reach the defined service objective. It is easy to simulate changes, such as an increasing number of calls, an increasing handling time, change of service targets or overstaffing (shrinkage) factor. Optimal staffing is determined using Erlang calculations. =..."

2023-01-19T09:55:45Z

Created page with "<translate> == Report - Optimal Staffing == This report shows the actual [[{{Link}}Operator|operator]] staffing on the selected day, and the staffing required to reach the defined [[{{Link}}Service Objective|service objective]]. It is easy to simulate changes, such as an increasing number of calls, an increasing handling time, change of service targets or overstaffing (shrinkage) factor. Optimal staffing is determined using [[{{Link}}Erlang|Erlang]] calculations. =..."

New page

<translate>
== Report - Optimal Staffing ==

This report shows the actual [[{{Link}}Operator|operator]] staffing on the selected day, and the staffing required to reach the defined [[{{Link}}Service Objective|service objective]].

It is easy to simulate changes, such as an increasing number of calls, an increasing handling time, change of service targets or overstaffing (shrinkage) factor.

Optimal staffing is determined using [[{{Link}}Erlang|Erlang]] calculations.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a [[{{Link}}Node|node]]
# Select a [[{{Link}}Measure Group|measure group]] '''for calls'''
# Select a '''measure group for manned time'''
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Define the [[{{Link}}Service Objective|service objective]]:
## Enter the '''service objective, % of the calls'''
## Enter the '''service objective, within seconds'''
# Enter '''shrinkage'''
#:* 1 returns one person as one resource needed. To consider 20% of illness, holidays, training, meetings etc. increase the value to 1,2, for 30% enter 1,3 etc.
# Enter '''increase or decrease the calls (%)'''
#:* 100 returns all current calls, entering 110 increases the number of calls by 10%.
# Enter '''increase or decrease the handling time (%)'''
#:*100 returns the current handling time, entering 110 increases the handling time by 10%.
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="125px" | '''Heading'''
| '''Content'''
|-
| Interval
| Shows the half hour interval that calls, handling time, operators manned and optimal staffing are grouped by.
|-
| Calls
| Shows the total amount of calls (abandoned + answered).
|-
| Handling Time
| Shows the average [[{{Link}}Handling Time|handling time]].
|-
| Operators Manned
| Shows the total amount of logged in operators.
|-
| Optimal Staffing
|Shows the optimal amount of operators that should be manned using Erlang calculation based on the selection made.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 152}}]]
[[Category:Report{{Langcat|ReportParams 152}}]]