ReportParams 15909 - Revision history

Sofial: Marked this version for translation

2025-01-21T07:33:01Z

Marked this version for translation

← Older revision		Revision as of 07:33, 21 January 2025
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Sofial at 07:32, 21 January 2025

2025-01-21T07:32:39Z

← Older revision		Revision as of 07:32, 21 January 2025
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	The ''Attendant Overview'' for [[{{Link}}Measure Group\|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 15825\|Attendant Overview Report]], but with the ability to select specific queues and specific agents to summarize.		The ''Attendant Overview'' for [[{{Link}}Measure Group\|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 15825\|Attendant Overview Report]], but with the ability to select specific queues and specific agents to summarize.


			{{:GetStarted}}


	=== Selection === <!--T:3-->		=== Selection === <!--T:3-->

	<!--T:4-->		<!--T:4-->
	~~# Select a '''saved setting''', optionally~~
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
	# Select a [[{{Link}}Measure Group\|measure group]] '''for calls'''		# Select a [[{{Link}}Measure Group\|measure group]] '''for calls'''
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	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:5-->		=== Result === <!--T:5-->

Sofial at 10:49, 12 June 2023

2023-06-12T10:49:10Z

← Older revision		Revision as of 10:49, 12 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:32:30Z

Marked this version for translation

← Older revision		Revision as of 08:32, 20 March 2023
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	== Report - Attendant Overview Measure Groups (InAttend) ==		== Report - Attendant Overview Measure Groups (InAttend) == <!--T:1-->

			<!--T:2-->
	The ''Attendant Overview'' for [[{{Link}}Measure Group\|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 15825\|Attendant Overview Report]], but with the ability to select specific queues and specific agents to summarize.		The ''Attendant Overview'' for [[{{Link}}Measure Group\|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 15825\|Attendant Overview Report]], but with the ability to select specific queues and specific agents to summarize.

	=== Selection ===		=== Selection === <!--T:3-->

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	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:5-->

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	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Attendant Overview Measure Groups (InAttend) == The ''Attendant Overview'' for measure groups gives you the same overall picture as the Attendant Overview Report, but with the ability to select specific queues and specific agents to summarize. === Selection === # Select a '''saved setting''', optionally # Select a node # Select a measure group ''..."

2023-01-27T00:53:00Z

Created page with "<translate> == Report - Attendant Overview Measure Groups (InAttend) == The ''Attendant Overview'' for [[{{Link}}Measure Group|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 15825|Attendant Overview Report]], but with the ability to select specific queues and specific agents to summarize. === Selection === # Select a '''saved setting''', optionally # Select a [[{{Link}}Node|node]] # Select a [[{{Link}}Measure Group|measure group]] ''..."

New page

<translate>
== Report - Attendant Overview Measure Groups (InAttend) ==

The ''Attendant Overview'' for [[{{Link}}Measure Group|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 15825|Attendant Overview Report]], but with the ability to select specific queues and specific agents to summarize.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a [[{{Link}}Node|node]]
# Select a [[{{Link}}Measure Group|measure group]] '''for calls'''
# Select a '''measure group for manned time'''
# Select an [[{{Link}}Operator|agent]] measure group
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu, e.g. ''Last week'' or ''This month''
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="150px" | '''Heading'''
| '''Content'''
|}

{|
|-
| width="150px"|'''Calls'''
|-
|Total Number of Calls
|The total number of "fresh" calls to the queues in selected measure group for calls, answered and abandoned. That could include external, internal, redirected and forwarded calls but not [[{{Link}}Recall|recalls]].
|-
|of Which Answered
|The total number of answered calls to queues in selected measure group for calls.
|-
|of Which Abandoned
|The total number of [[{{Link}}Abandoned Call|abandoned calls]] to queues in selected measure group for calls.
|}

{|
|-
| width="150px"|'''Waiting Times'''
|-
|Average Answer Time
|The average time in seconds it takes to answer a call for queues in selected measure group for calls. Including time in queue and agent response time.
|}

{|
|-
| width="150px"|'''Call Handling Times'''
|-
|Handling Time All Calls
|The average call handling time is from the moment the call is answered until the handling procedure is completed. For all calls to queues in selected measure group for calls.
|}

{|
|-
| width="150px"|'''Agents'''
|-
|Average Number of Agents Logged On
|The average number of agents that were logged into the system for the selected measure group for manned time.
|-
|of Which Active
|The average number of agents that were logged into the system and active/busy in a call for the selected measure group for manned time.
|-
|of Which Available
|The average number of agents that were logged into the system and waiting for a call for the selected measure group for manned time.
|}

{|
|-
| width="150px"|'''Recalls'''
|-
|Total Number of Recalls
|The total number of answered and abandoned [[{{Link}}Recall|recalls]] to agents in selected measure group for agents.
|-
|of Which Answered
|The total number of answered recalls to agents in selected measure group for agents.
|-
|of Which Abandoned
|The total number of abandoned recalls to agents in selected measure group for agents.
|-
|Average Call Handling Time
|The average time it takes to handle a recall for agents in selected measure group for agents.
|}

{|
|-
| width="150px"|'''Answering Performance'''
|-
|Achieved Service Level
|The share of calls to queues in measure group for calls not waiting longer than the service level set.
|-
|Percentage Share Abandoned
|The share of calls to queues in measure group for calls that were [[{{Link}}Abandoned Call|abandoned]] by caller.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 15909}}]]
[[Category:Report{{Langcat|ReportParams 15909}}]]