ReportParams 3017 - Revision history

Sofial: Marked this version for translation

2025-01-21T07:22:56Z

Marked this version for translation

← Older revision		Revision as of 07:22, 21 January 2025
Line 18:		Line 18:


			<!--T:13-->
	{{:GetStarted}}		{{:GetStarted}}

Line 43:		Line 44:


			<!--T:14-->
	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 07:22, 21 January 2025

2025-01-21T07:22:32Z

← Older revision		Revision as of 07:22, 21 January 2025
Line 16:		Line 16:
	<!--T:6-->		<!--T:6-->
	The numbers in the diagrams are repeated in tables on the following pages.		The numbers in the diagrams are repeated in tables on the following pages.


			{{:GetStarted}}


	=== Selection === <!--T:7-->		=== Selection === <!--T:7-->

	<!--T:8-->		<!--T:8-->
	~~# Select a '''saved setting''', optionally~~
	# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
Line 37:		Line 40:
	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:9-->		=== Result === <!--T:9-->

Sofial at 10:50, 12 June 2023

2023-06-12T10:50:24Z

← Older revision		Revision as of 10:50, 12 June 2023
Line 32:		Line 32:
	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:33:04Z

Marked this version for translation

← Older revision		Revision as of 08:33, 20 March 2023
Line 1:		Line 1:
	<translate>		<translate>
	== Report - Call Report (Trio) ==		== Report - Call Report (Trio) == <!--T:1-->

			<!--T:2-->
	In the ''Call Report'', you can see statistics about the number of calls, answered or abandoned, answer times and handling times for the [[{{Link}}Operator\|switchboard operators]]. You can also see statistics about switchboard staffing, how many attendants that have been logged on and their workload.		In the ''Call Report'', you can see statistics about the number of calls, answered or abandoned, answer times and handling times for the [[{{Link}}Operator\|switchboard operators]]. You can also see statistics about switchboard staffing, how many attendants that have been logged on and their workload.

			<!--T:3-->
	The report is generated based on a [[{{Link}}Measure Group\|measure group]] for calls and a measure group for staffing.		The report is generated based on a [[{{Link}}Measure Group\|measure group]] for calls and a measure group for staffing.

			<!--T:4-->
	The first diagram shows the number of answered calls, lost calls, answer times and handling times. Answered and [[{{Link}}Abandoned Call\|abandoned calls]] are read on the left axis and answering and handling times are read on the right axis.		The first diagram shows the number of answered calls, lost calls, answer times and handling times. Answered and [[{{Link}}Abandoned Call\|abandoned calls]] are read on the left axis and answering and handling times are read on the right axis.

			<!--T:5-->
	The staffing diagram shows the number of active and free operators during the period. The total number of logged in operators during the period is the sum of the active and the free operators. As a rule, there should always be at least one free operator, to be able to take the next call.		The staffing diagram shows the number of active and free operators during the period. The total number of logged in operators during the period is the sum of the active and the free operators. As a rule, there should always be at least one free operator, to be able to take the next call.

			<!--T:6-->
	The numbers in the diagrams are repeated in tables on the following pages.		The numbers in the diagrams are repeated in tables on the following pages.

	=== Selection ===		=== Selection === <!--T:7-->

			<!--T:8-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''
Line 37:		Line 43:
	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:9-->

			<!--T:10-->
	{\|		{\|
	\|-		\|-
Line 78:		Line 85:
	\|}		\|}

			<!--T:11-->
	{\|		{\|
	\|-		\|-
Line 96:		Line 104:
	\|}		\|}

			<!--T:12-->
	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Call Report (Trio) == In the ''Call Report'', you can see statistics about the number of calls, answered or abandoned, answer times and handling times for the switchboard operators. You can also see statistics about switchboard staffing, how many attendants that have been logged on and their workload. The report is generated based on a measure group for calls and a measure group for staffing. The..."

2023-01-27T12:57:31Z

Created page with "<translate> == Report - Call Report (Trio) == In the ''Call Report'', you can see statistics about the number of calls, answered or abandoned, answer times and handling times for the [[{{Link}}Operator|switchboard operators]]. You can also see statistics about switchboard staffing, how many attendants that have been logged on and their workload. The report is generated based on a [[{{Link}}Measure Group|measure group]] for calls and a measure group for staffing. The..."

New page

<translate>
== Report - Call Report (Trio) ==

In the ''Call Report'', you can see statistics about the number of calls, answered or abandoned, answer times and handling times for the [[{{Link}}Operator|switchboard operators]]. You can also see statistics about switchboard staffing, how many attendants that have been logged on and their workload.

The report is generated based on a [[{{Link}}Measure Group|measure group]] for calls and a measure group for staffing.

The first diagram shows the number of answered calls, lost calls, answer times and handling times. Answered and [[{{Link}}Abandoned Call|abandoned calls]] are read on the left axis and answering and handling times are read on the right axis.

The staffing diagram shows the number of active and free operators during the period. The total number of logged in operators during the period is the sum of the active and the free operators. As a rule, there should always be at least one free operator, to be able to take the next call.

The numbers in the diagrams are repeated in tables on the following pages.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''
# Select a [[{{Link}}Node|node]]
# Select a [[{{Link}}Measure Group|measure group]] '''for calls'''
# Select a '''measure group for manned time'''
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="160px" | '''Calls'''
| '''Content'''
|-
| Interval
| Show selected time period and grouping
|-
| ''Answered''
|
|-
| Total
| Shows the total amount of answered calls
|-
| Avg
| Shows the average amount of answered calls
|-
| ''Abandoned''
|
|-
| Total
| Shows the total amount of abandoned calls for selected [[{{Link}}Operator|switchboard operators]] in measure group
|-
| Avg
| Shows the average amount of abandoned calls for selected [[{{Link}}Operator|switchboard operators]] in measure group
|-
| ''Average Answer ‎Time''
|
|-
| Avg
| Shows the average answer time. Counted as the total time of delay divided by answered calls
|-
|''Avg Call Handling ‎Time''‎
|
|-
| Avg
| Shows the average handling time. Counted as the total handling time divided by answered calls
|}

{|
|-
| width="160px" | '''PBX Operators'''
| '''Content'''
|-
| Interval
| Show selected time period and grouping
|-
| Average
| Show average active and free operators in selected time period
|-
| Active
| Shows the amount of operators engaged in a call. Counted by the number of present marked operators - idle operators
|-
| Free
| Shows the amount of logged in operators waiting for a call. Counted by the total number of idle marked operators
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 3017}}]]
[[Category:Report{{Langcat|ReportParams 3017}}]]