ReportParams 3018 - Revision history

Sofial: Marked this version for translation

2025-01-21T07:21:54Z

Marked this version for translation

← Older revision		Revision as of 07:21, 21 January 2025
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			<!--T:12-->
	{{:GetStarted}}		{{:GetStarted}}

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	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 07:21, 21 January 2025

2025-01-21T07:21:31Z

← Older revision		Revision as of 07:21, 21 January 2025
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	<!--T:5-->		<!--T:5-->
	'''Note:''' [[{{Link}}Abandoned Call\|Abandoned/lost calls]] are only available on queues, not for each operator.		'''Note:''' [[{{Link}}Abandoned Call\|Abandoned/lost calls]] are only available on queues, not for each operator.


			{{:GetStarted}}


	=== Selection === <!--T:6-->		=== Selection === <!--T:6-->

	<!--T:7-->		<!--T:7-->
	~~# Select a '''saved setting''', optionally~~
	# Select a '''grouping''', i.e. to group by ''hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''hour'', ''day'' or ''month''
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:8-->		=== Result === <!--T:8-->

Sofial at 10:50, 12 June 2023

2023-06-12T10:50:54Z

← Older revision		Revision as of 10:50, 12 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:33:15Z

Marked this version for translation

← Older revision		Revision as of 08:33, 20 March 2023
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	<translate>		<translate>
	== Report - PBX Operator Report (Trio) ==		== Report - PBX Operator Report (Trio) == <!--T:1-->

			<!--T:2-->
	Using the ''PBX Operator Report'' you can view statistics about the traffic to each of the [[{{Link}}Operator\|switchboard operators]]. The reports show the number of answered calls from the queues, [[{{Link}}Direct Call\|direct calls]] and [[{{Link}}Recall\|recalls]].		Using the ''PBX Operator Report'' you can view statistics about the traffic to each of the [[{{Link}}Operator\|switchboard operators]]. The reports show the number of answered calls from the queues, [[{{Link}}Direct Call\|direct calls]] and [[{{Link}}Recall\|recalls]].

			<!--T:3-->
	Page one shows the calls and answer times in the form of two diagrams.		Page one shows the calls and answer times in the form of two diagrams.

			<!--T:4-->
	On page two (and subsequent) the information is shown as a table.		On page two (and subsequent) the information is shown as a table.

			<!--T:5-->
	'''Note:''' [[{{Link}}Abandoned Call\|Abandoned/lost calls]] are only available on queues, not for each operator.		'''Note:''' [[{{Link}}Abandoned Call\|Abandoned/lost calls]] are only available on queues, not for each operator.

	=== Selection ===		=== Selection === <!--T:6-->

			<!--T:7-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a '''grouping''', i.e. to group by ''hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''hour'', ''day'' or ''month''
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:8-->

			<!--T:9-->
	{\|		{\|
	\|-		\|-
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	\|}		\|}

			<!--T:10-->
	{\|		{\|
	\|-		\|-
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	\|}		\|}

			<!--T:11-->
	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - PBX Operator Report (Trio) == Using the ''PBX Operator Report'' you can view statistics about the traffic to each of the switchboard operators. The reports show the number of answered calls from the queues, direct calls and recalls. Page one shows the calls and answer times in the form of two diagrams. On page two (and subsequent) the information is shown as a table. '''Note:'''..."

2023-01-27T13:00:38Z

Created page with "<translate> == Report - PBX Operator Report (Trio) == Using the ''PBX Operator Report'' you can view statistics about the traffic to each of the [[{{Link}}Operator|switchboard operators]]. The reports show the number of answered calls from the queues, [[{{Link}}Direct Call|direct calls]] and [[{{Link}}Recall|recalls]]. Page one shows the calls and answer times in the form of two diagrams. On page two (and subsequent) the information is shown as a table. '''Note:'''..."

New page

<translate>
== Report - PBX Operator Report (Trio) ==

Using the ''PBX Operator Report'' you can view statistics about the traffic to each of the [[{{Link}}Operator|switchboard operators]]. The reports show the number of answered calls from the queues, [[{{Link}}Direct Call|direct calls]] and [[{{Link}}Recall|recalls]].

Page one shows the calls and answer times in the form of two diagrams.

On page two (and subsequent) the information is shown as a table.

'''Note:''' [[{{Link}}Abandoned Call|Abandoned/lost calls]] are only available on queues, not for each operator.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a '''grouping''', i.e. to group by ''hour'', ''day'' or ''month''
# Select a [[{{Link}}Node|node]]
# Select an [[{{Link}}Operator|operator]]
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="175px" | '''Heading'''
| '''Content'''
|-
| Queue Calls
| The number of answered calls to a common queue.
|-
| Direct Calls
| The number of answered calls made directly to the operators' number.
|-
| Recalls
| The number of answered [[{{Link}}Recall|recalls]].
|}

{|
|-
| width="175px" | '''Answering Performance'''
|-
|Response Time
|Shows the average time for the operator to respond to a call as soon as it is connected to the switchboard.
|-
|Handling Time Queue Calls
|Shows the average handling time for calls originating from a common queue.
|-
|Handling Time Recalls
|Shows the average handling time for recalls.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 3018}}]]
[[Category:Report{{Langcat|ReportParams 3018}}]]