ReportParams 3019 - Revision history

Sofial: Marked this version for translation

2025-01-21T07:20:42Z

Marked this version for translation

← Older revision		Revision as of 07:20, 21 January 2025
Line 12:		Line 12:


			<!--T:10-->
	{{:GetStarted}}		{{:GetStarted}}

Line 36:		Line 37:


			<!--T:11-->
	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 07:20, 21 January 2025

2025-01-21T07:20:25Z

← Older revision		Revision as of 07:20, 21 January 2025
Line 10:		Line 10:
	<!--T:4-->		<!--T:4-->
	The reports show how many recalls have been answered during the period selected, as well as how large a percentage the answered recalls represent of the total number of answered calls and recalls. It is preferred to have as small a share of recalls as possible.		The reports show how many recalls have been answered during the period selected, as well as how large a percentage the answered recalls represent of the total number of answered calls and recalls. It is preferred to have as small a share of recalls as possible.


			{{:GetStarted}}


	=== Selection === <!--T:5-->		=== Selection === <!--T:5-->

	<!--T:6-->		<!--T:6-->
	~~# Select a '''saved setting''', optionally~~
	# Select a '''grouping''', i.e. to group by ''hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''hour'', ''day'' or ''month''
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
Line 30:		Line 33:
	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:7-->		=== Result === <!--T:7-->

Sofial at 11:18, 12 June 2023

2023-06-12T11:18:35Z

← Older revision		Revision as of 11:18, 12 June 2023
Line 25:		Line 25:
	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:33:25Z

Marked this version for translation

← Older revision		Revision as of 08:33, 20 March 2023
Line 1:		Line 1:
	<translate>		<translate>
	== Report - Recall Report (Trio) ==		== Report - Recall Report (Trio) == <!--T:1-->

			<!--T:2-->
	Using the ''Recall Report'' you can view statistics about the number of [[{{Link}}Recall\|recalls]] experienced by one or all of the [[{{Link}}Operator\|operators]] during a period of time.		Using the ''Recall Report'' you can view statistics about the number of [[{{Link}}Recall\|recalls]] experienced by one or all of the [[{{Link}}Operator\|operators]] during a period of time.

			<!--T:3-->
	Because a recall is sent back to the operator that originally answered the call it is not registered as the other calls to the queues (displayed in the call reports), yet it is equally important to the total PBX traffic. Whereas the call reports show the proficiency of the operator, the recall reports show how the organization as a whole manages its telephones.		Because a recall is sent back to the operator that originally answered the call it is not registered as the other calls to the queues (displayed in the call reports), yet it is equally important to the total PBX traffic. Whereas the call reports show the proficiency of the operator, the recall reports show how the organization as a whole manages its telephones.

			<!--T:4-->
	The reports show how many recalls have been answered during the period selected, as well as how large a percentage the answered recalls represent of the total number of answered calls and recalls. It is preferred to have as small a share of recalls as possible.		The reports show how many recalls have been answered during the period selected, as well as how large a percentage the answered recalls represent of the total number of answered calls and recalls. It is preferred to have as small a share of recalls as possible.

	=== Selection ===		=== Selection === <!--T:5-->

			<!--T:6-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a '''grouping''', i.e. to group by ''hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''hour'', ''day'' or ''month''
Line 32:		Line 36:
	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:7-->

			<!--T:8-->
	{\|		{\|
	\|-		\|-
Line 52:		Line 57:
	\|}		\|}

			<!--T:9-->
	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Recall Report (Trio) == Using the ''Recall Report'' you can view statistics about the number of recalls experienced by one or all of the operators during a period of time. Because a recall is sent back to the operator that originally answered the call it is not registered as the other calls to the queues (displayed in the call reports), yet it is equally important to the total PBX traffic. Whereas the cal..."

2023-01-27T14:10:32Z

Created page with "<translate> == Report - Recall Report (Trio) == Using the ''Recall Report'' you can view statistics about the number of [[{{Link}}Recall|recalls]] experienced by one or all of the [[{{Link}}Operator|operators]] during a period of time. Because a recall is sent back to the operator that originally answered the call it is not registered as the other calls to the queues (displayed in the call reports), yet it is equally important to the total PBX traffic. Whereas the cal..."

New page

<translate>
== Report - Recall Report (Trio) ==

Using the ''Recall Report'' you can view statistics about the number of [[{{Link}}Recall|recalls]] experienced by one or all of the [[{{Link}}Operator|operators]] during a period of time.

Because a recall is sent back to the operator that originally answered the call it is not registered as the other calls to the queues (displayed in the call reports), yet it is equally important to the total PBX traffic. Whereas the call reports show the proficiency of the operator, the recall reports show how the organization as a whole manages its telephones.

The reports show how many recalls have been answered during the period selected, as well as how large a percentage the answered recalls represent of the total number of answered calls and recalls. It is preferred to have as small a share of recalls as possible.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a '''grouping''', i.e. to group by ''hour'', ''day'' or ''month''
# Select a [[{{Link}}Node|node]]
# Select an [[{{Link}}Operator|operator]]
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="175px" | '''Heading'''
| '''Content'''
|-
| Answered Calls
| Shows the total amount of calls originating from a queue.
|-
| Recalls
| Shows the total amount of answered [[{{Link}}Recall|recalls]].
|-
| Handling Time Recalls
| Shows the average [[{{Link}}Handling Time|handling time]] for recalls.
|-
| Share Recalls of Answered Calls
| Shows the total amount of recalls divided by total amount of recalls and answered calls in percentage.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 3019}}]]
[[Category:Report{{Langcat|ReportParams 3019}}]]