ReportParams 3020 - Revision history

Sofial: Marked this version for translation

2025-01-21T07:19:44Z

Marked this version for translation

← Older revision		Revision as of 07:19, 21 January 2025
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	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 07:19, 21 January 2025

2025-01-21T07:19:21Z

← Older revision		Revision as of 07:19, 21 January 2025
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	The ''Attendant Overview'' for [[{{Link}}Measure Group\|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 3025\|Attendant Overview report]] but with the possibility to select specific queues and specific operator switchboards to summarize.		The ''Attendant Overview'' for [[{{Link}}Measure Group\|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 3025\|Attendant Overview report]] but with the possibility to select specific queues and specific operator switchboards to summarize.


			{{:GetStarted}}


	=== Selection === <!--T:3-->		=== Selection === <!--T:3-->

	<!--T:4-->		<!--T:4-->
	~~# Select a '''saved setting''', optionally~~
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
	# Select a [[{{Link}}Measure Group\|measure group]] '''for calls'''		# Select a [[{{Link}}Measure Group\|measure group]] '''for calls'''
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	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:5-->		=== Result === <!--T:5-->

Sofial at 11:18, 12 June 2023

2023-06-12T11:18:59Z

← Older revision		Revision as of 11:18, 12 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:33:36Z

Marked this version for translation

← Older revision		Revision as of 08:33, 20 March 2023
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	== Report - Attendant Overview Measure Groups (Trio) ==		== Report - Attendant Overview Measure Groups (Trio) == <!--T:1-->

			<!--T:2-->
	The ''Attendant Overview'' for [[{{Link}}Measure Group\|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 3025\|Attendant Overview report]] but with the possibility to select specific queues and specific operator switchboards to summarize.		The ''Attendant Overview'' for [[{{Link}}Measure Group\|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 3025\|Attendant Overview report]] but with the possibility to select specific queues and specific operator switchboards to summarize.

	=== Selection ===		=== Selection === <!--T:3-->

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	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:5-->

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	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Attendant Overview Measure Groups (Trio) == The ''Attendant Overview'' for measure groups gives you the same overall picture as the Attendant Overview report but with the possibility to select specific queues and specific operator switchboards to summarize. === Selection === # Select a '''saved setting''', optionally # Select a node # Select a {{Link}}Measure Group|measu..."

2023-01-27T14:16:39Z

Created page with "<translate> == Report - Attendant Overview Measure Groups (Trio) == The ''Attendant Overview'' for [[{{Link}}Measure Group|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 3025|Attendant Overview report]] but with the possibility to select specific queues and specific operator switchboards to summarize. === Selection === # Select a '''saved setting''', optionally # Select a [[{{Link}}Node|node]] # Select a {{Link}}Measure Group|measu..."

New page

<translate>
== Report - Attendant Overview Measure Groups (Trio) ==

The ''Attendant Overview'' for [[{{Link}}Measure Group|measure groups]] gives you the same overall picture as the [[{{Link}}ReportParams 3025|Attendant Overview report]] but with the possibility to select specific queues and specific operator switchboards to summarize.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a [[{{Link}}Node|node]]
# Select a [[{{Link}}Measure Group|measure group]] '''for calls'''
# Select a '''measure group for manned time'''
# Select an [[{{Link}}Operator|operator]]
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu, e.g. ''Last week'' or ''This month''
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="175px" |'''Calls'''
|-
|Total Number of Calls
|The total number of "fresh" calls to all queues, answered and abandoned. That includes external, internal, redirected and forwarded calls but not [[{{Link}}Recall|recalls]].
|-
|of Which Answered
|The total number of answered calls to selected queues.
|-
|of Which Abandoned
|The total number of [[{{Link}}Abandoned Call|abandoned calls]] to selected queues.
|}

{|
|-
| width="175px" |'''Waiting Times'''
|-
|Average Answer Time
|The average time in seconds it takes to answer a call for selected queues. Counted as the total waiting time divided by the number of answered calls.
|}

{|
|-
| width="175px" |'''Call Handling Times'''
|-
|Handling Time All Calls
|The average call handling time is from the moment the call is answered until the handling procedure is completed. For all calls to selected queues. Counted as the total talk time divided by the number of answered calls.
|}

{|
|-
| width="175px" |'''PBX Operators'''
|-
|Average Number of Operators Logged On
|The average number of selected operators that were logged into the system.
|-
|of Which Active
|The average number of selected operators that were logged into the system and active/busy in a call.
|-
|of Which Available
|The average number of selected operators that were logged into the system and waiting for a call.
|}

{|
|-
| width="175px" |'''Recalls'''
|-
|Total Number of Recalls
|The total number of answered [[{{Link}}Recall|recalls]] to selected operators.
|-
|Average Call Handling Time
|The average time it takes to handle a recall for selected operators.
|}

{|
|-
| width="175px" |'''Answering Performance'''
|-
|Achieved Service Level
|The share of calls to selected queues not waiting longer than the service level set.
|-
|Percentage Share Abandoned
|The share of calls to selected queues that were [[{{Link}}Abandoned Call|abandoned]] by caller.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 3020}}]]
[[Category:Report{{Langcat|ReportParams 3020}}]]