ReportParams 4999 - Revision history

Sofial: Marked this version for translation

2025-01-20T10:03:12Z

Marked this version for translation

← Older revision		Revision as of 10:03, 20 January 2025
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			<!--T:21-->
	{{:GetStarted}}		{{:GetStarted}}

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			<!--T:22-->
	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 10:01, 20 January 2025

2025-01-20T10:01:34Z

← Older revision		Revision as of 10:01, 20 January 2025
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	### Select '''start time'''		### Select '''start time'''
	### Select '''end time'''		### Select '''end time'''
			# Define '''time interval settings'''
			#:''Note: The time intervals can overlap each other''
			#:* Click [[Image:Icon Add.png]] to add a new time interval
			#:** Enter a '''start''' interval, automatically the start interval is adjusted from the level above
			#:** Enter an '''end''' interval or leave it empty to include all calls longer than start value
			#:** Click '''save'''
			#:* Click [[Image:Icon Delete.png]] to delete an interval
	# Click '''run report'''		# Click '''run report'''

Sofial at 10:00, 20 January 2025

2025-01-20T10:00:39Z

← Older revision		Revision as of 10:00, 20 January 2025
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	{{:ExecutionSummary}}		{{:ExecutionSummary}}


	~~=== How to Define Time Interval Settings === <!--T:8-->~~

	~~<!--T:9-->~~
	~~# Click [[Image:Icon Add.png]] to add a new time interval~~
	~~#:* Enter a '''start''' interval, automatically the start interval is adjusted from the level above~~
	~~#:* Enter an '''end''' interval or leave it empty to include all calls longer than start value~~
	~~#:* Click '''save'''~~
	~~# Click [[Image:Icon Delete.png]] to delete an interval~~

	~~<!--T:10-->~~
	~~'''Note:''' The time intervals can overlap each other~~

	=== Result === <!--T:11-->		=== Result === <!--T:11-->

Sofial at 09:59, 20 January 2025

2025-01-20T09:59:32Z

← Older revision		Revision as of 09:59, 20 January 2025
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	<!--T:5-->		<!--T:5-->
	'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.		'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.


			{{:GetStarted}}


	=== Selection === <!--T:6-->		=== Selection === <!--T:6-->

	<!--T:7-->		<!--T:7-->
	~~# Select a '''saved setting''', optionally~~
	# Select a '''filter type'''		# Select a '''filter type'''
	## If filter type '''answer group''' is selected:		## If filter type '''answer group''' is selected:
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	### Select '''start time'''		### Select '''start time'''
	### Select '''end time'''		### Select '''end time'''
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== How to Define Time Interval Settings === <!--T:8-->		=== How to Define Time Interval Settings === <!--T:8-->

Sofial at 09:21, 21 June 2023

2023-06-21T09:21:50Z

← Older revision		Revision as of 09:21, 21 June 2023
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	#### Select a date:		#### Select a date:
	##### Select a '''start date'''		##### Select a '''start date'''
	####::* Select dates in the calendar view.		#####:* Select dates in the calendar view.
	### Select '''start time'''		### Select '''start time'''
	### Select '''end time'''		### Select '''end time'''
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	##### Select a '''start date'''		##### Select a '''start date'''
	##### Select an '''end date'''		##### Select an '''end date'''
	####::* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		#####:* Select dates in the calendar view.
	### Select '''start time'''		### Select '''start time'''
	### Select '''end time'''		### Select '''end time'''

Sofial at 09:18, 21 June 2023

2023-06-21T09:18:42Z

← Older revision		Revision as of 09:18, 21 June 2023
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	# Select a '''filter type'''		# Select a '''filter type'''
	## If filter type '''answer group''' is selected:		## If filter type '''answer group''' is selected:
	### Select [[{{Link}}~~Answer_Groups~~\|answer group(s)]]		### Select [[{{Link}}Answer_Group\|answer group(s)]]
	###:* Select answer groups in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected answer groups to the right column		###:* Select answer groups in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected answer groups to the right column
	###:* By using the double arrow button [[Image:Icon Move All.png]], you can move all answer groups from the left column to the right column		###:* By using the double arrow button [[Image:Icon Move All.png]], you can move all answer groups from the left column to the right column

Sofial at 11:22, 12 June 2023

2023-06-12T11:22:00Z

← Older revision		Revision as of 11:22, 12 June 2023
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	#### Select a date:		#### Select a date:
	##### Select a '''start date'''		##### Select a '''start date'''
	####::* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		####::* Select dates in the calendar view.
	### Select '''start time'''		### Select '''start time'''
	### Select '''end time'''		### Select '''end time'''

Sofial: Marked this version for translation

2023-03-20T08:34:36Z

Marked this version for translation

← Older revision		Revision as of 08:34, 20 March 2023
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	<translate>		<translate>
	== Report - Response Quality Report ==		== Report - Response Quality Report == <!--T:1-->

			<!--T:2-->
	The ''Response Quality Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection to this report is one or multiple [[{{Link}}Object\|object]] ([[{{Link}}Extension\|extension]]) or [[{{Link}}Answer_Groups\|answer groups]].		The ''Response Quality Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection to this report is one or multiple [[{{Link}}Object\|object]] ([[{{Link}}Extension\|extension]]) or [[{{Link}}Answer_Groups\|answer groups]].

			<!--T:3-->
	This report shows the total number of answered and [[{{Link}}Abandoned Call\|lost calls]] and your own defined answer intervals in seconds. Presentation is in both graph and figures summarized per day or per half-hour for the selected day.		This report shows the total number of answered and [[{{Link}}Abandoned Call\|lost calls]] and your own defined answer intervals in seconds. Presentation is in both graph and figures summarized per day or per half-hour for the selected day.

			<!--T:4-->
	Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.		Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.

			<!--T:5-->
	'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.		'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.

	=== Selection ===		=== Selection === <!--T:6-->

			<!--T:7-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a '''filter type'''		# Select a '''filter type'''
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	# Click '''show'''		# Click '''show'''

	=== How to Define Time Interval Settings ===		=== How to Define Time Interval Settings === <!--T:8-->

			<!--T:9-->
	# Click [[Image:Icon Add.png]] to add a new time interval		# Click [[Image:Icon Add.png]] to add a new time interval
	#:* Enter a '''start''' interval, automatically the start interval is adjusted from the level above		#:* Enter a '''start''' interval, automatically the start interval is adjusted from the level above
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	# Click [[Image:Icon Delete.png]] to delete an interval		# Click [[Image:Icon Delete.png]] to delete an interval

			<!--T:10-->
	'''Note:''' The time intervals can overlap each other		'''Note:''' The time intervals can overlap each other

	=== Result ===		=== Result === <!--T:11-->

			<!--T:12-->
	The graph shows:		The graph shows:

			<!--T:13-->
	Number of calls grouped on half hour/day and response time interval		Number of calls grouped on half hour/day and response time interval

			<!--T:14-->
	'''Note:''' Response time intervals are divided in different colors		'''Note:''' Response time intervals are divided in different colors

			<!--T:15-->
	The table shows:		The table shows:
	:* Total number of answered and lost calls		:* Total number of answered and lost calls
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	:* Columns are grouped on response time interval		:* Columns are grouped on response time interval

			<!--T:16-->
	The following information is displayed in the report:		The following information is displayed in the report:

			<!--T:17-->
	{\|		{\|
	\|-		\|-
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	\|}		\|}

			<!--T:18-->
	'''Note:''' 0 - 3 means that the call has a response time less than four seconds and a [[{{Link}}Abandoned Call\|lost call]] have a duration of zero seconds.		'''Note:''' 0 - 3 means that the call has a response time less than four seconds and a [[{{Link}}Abandoned Call\|lost call]] have a duration of zero seconds.

			<!--T:19-->
	The response times in this report are retrieved from incoming and internal calls in the CDR files.		The response times in this report are retrieved from incoming and internal calls in the CDR files.

			<!--T:20-->
	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Response Quality Report == The ''Response Quality Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection to this report is one or multiple object (extension) or answer groups. This report shows the total number of answered and lost calls and your own defined answer intervals in seconds. Presentati..."

2023-01-27T14:46:20Z

Created page with "<translate> == Report - Response Quality Report == The ''Response Quality Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection to this report is one or multiple [[{{Link}}Object|object]] ([[{{Link}}Extension|extension]]) or [[{{Link}}Answer_Groups|answer groups]]. This report shows the total number of answered and [[{{Link}}Abandoned Call|lost calls]] and your own defined answer intervals in seconds. Presentati..."

New page

<translate>
== Report - Response Quality Report ==

The ''Response Quality Report'' is one of the reports used for following up on answer quality on incoming calls. The primary selection to this report is one or multiple [[{{Link}}Object|object]] ([[{{Link}}Extension|extension]]) or [[{{Link}}Answer_Groups|answer groups]].

This report shows the total number of answered and [[{{Link}}Abandoned Call|lost calls]] and your own defined answer intervals in seconds. Presentation is in both graph and figures summarized per day or per half-hour for the selected day.

Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.

'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a '''filter type'''
## If filter type '''answer group''' is selected:
### Select [[{{Link}}Answer_Groups|answer group(s)]]
###:* Select answer groups in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected answer groups to the right column
###:* By using the double arrow button [[Image:Icon Move All.png]], you can move all answer groups from the left column to the right column
## If filter type '''object''' is selected:
### Select [[{{Link}}Node|node]]
### Select [[{{Link}}Object|object(s)]]
###:* Select objects in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected objects to the right column
###:* By using the double arrow button [[Image:Icon Move All.png]], you can move all objects from the left column to the right column
# Select a '''grouping'''
## If grouping '''half hour''' is selected:
### Select a period:
#### Select a [[{{Link}}Relative Date|relative date]]
####: - or -
#### Select a date:
##### Select a '''start date'''
####::* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
### Select '''start time'''
### Select '''end time'''
##If grouping '''day''' is selected:
### Select a period:
#### Select a [[{{Link}}Relative Date|relative date]]
####: - or -
#### Select an interval:
##### Select a '''start date'''
##### Select an '''end date'''
####::* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
### Select '''start time'''
### Select '''end time'''
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== How to Define Time Interval Settings ===

# Click [[Image:Icon Add.png]] to add a new time interval
#:* Enter a '''start''' interval, automatically the start interval is adjusted from the level above
#:* Enter an '''end''' interval or leave it empty to include all calls longer than start value
#:* Click '''save'''
# Click [[Image:Icon Delete.png]] to delete an interval

'''Note:''' The time intervals can overlap each other

=== Result ===

The graph shows:

Number of calls grouped on half hour/day and response time interval

'''Note:''' Response time intervals are divided in different colors

The table shows:
:* Total number of answered and lost calls
:* Rows are grouped on half hour/day
:* Columns are grouped on response time interval

The following information is displayed in the report:

{|
|-
| width="250px" | '''Heading'''
| '''Content'''
|-
| Total number of calls per time interval
| Shows the total number of calls per time interval, answered calls and lost calls
|-
| Time Interval
| Defined response time intervals in seconds per half hour/day
|-
| Answered
| Shows the number of answered calls per half hour/day
|-
| Lost
| Shows the number of lost calls per half hour/day
|}

'''Note:''' 0 - 3 means that the call has a response time less than four seconds and a [[{{Link}}Abandoned Call|lost call]] have a duration of zero seconds.

The response times in this report are retrieved from incoming and internal calls in the CDR files.

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 4999}}]]
[[Category:Report{{Langcat|ReportParams 4999}}]]