ReportParams 5030 - Revision history

Sofial: Marked this version for translation

2025-01-20T07:59:09Z

Marked this version for translation

← Older revision		Revision as of 07:59, 20 January 2025
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	{{:GetStarted}}		{{:GetStarted}}

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	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 07:58, 20 January 2025

2025-01-20T07:58:46Z

← Older revision		Revision as of 07:58, 20 January 2025
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	On page two (and subsequent) the information is shown as a table.		On page two (and subsequent) the information is shown as a table.


			{{:GetStarted}}


	=== Selection === <!--T:5-->		=== Selection === <!--T:5-->

	<!--T:6-->		<!--T:6-->
	~~# Select a '''saved setting''', optionally~~
	# Select a '''grouping''', i.e. to group by ''hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''hour'', ''day'' or ''month''
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:7-->		=== Result === <!--T:7-->

Sofial at 11:34, 12 June 2023

2023-06-12T11:34:49Z

← Older revision		Revision as of 11:34, 12 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:37:07Z

Marked this version for translation

← Older revision		Revision as of 08:37, 20 March 2023
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	<translate>		<translate>
	== Report - PBX Operator Report (Vision 80/20) ==		== Report - PBX Operator Report (Vision 80/20) == <!--T:1-->

			<!--T:2-->
	Using the ''PBX Operator Report'' you can view statistics about the traffic to each of the [[{{Link}}Operator\|switchboard operators]]/agents. The reports show the number of calls from the [[{{Link}}CORG\|CORGs]], [[{{Link}}Direct Call\|direct calls]], [[{{Link}}Recall\|recalls]] and [[{{Link}}Abandoned Call\|abandoned/lost calls]].		Using the ''PBX Operator Report'' you can view statistics about the traffic to each of the [[{{Link}}Operator\|switchboard operators]]/agents. The reports show the number of calls from the [[{{Link}}CORG\|CORGs]], [[{{Link}}Direct Call\|direct calls]], [[{{Link}}Recall\|recalls]] and [[{{Link}}Abandoned Call\|abandoned/lost calls]].

			<!--T:3-->
	Page one shows the calls and answer times in the form of two diagrams.		Page one shows the calls and answer times in the form of two diagrams.

			<!--T:4-->
	On page two (and subsequent) the information is shown as a table.		On page two (and subsequent) the information is shown as a table.

	=== Selection ===		=== Selection === <!--T:5-->

			<!--T:6-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a '''grouping''', i.e. to group by ''hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''hour'', ''day'' or ''month''
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:7-->

			<!--T:8-->
	The graphs show:		The graphs show:

			<!--T:9-->
	:* The first graph shows the amount of calls answered divided by origin ([[{{Link}}CORG\|CORG]] calls, [[{{Link}}Recall\|recalls]] and [[{{Link}}Direct Call\|direct calls]]) and amount of [[{{Link}}Abandoned Call\|calls abandoned]].		:* The first graph shows the amount of calls answered divided by origin ([[{{Link}}CORG\|CORG]] calls, [[{{Link}}Recall\|recalls]] and [[{{Link}}Direct Call\|direct calls]]) and amount of [[{{Link}}Abandoned Call\|calls abandoned]].

			<!--T:10-->
	:* The second graph shows the average response time, average [[{{Link}}Handling Time\|handling time]] for CORG calls, average handling time for recalls, average waiting time for abandoned calls and average waiting time for abandoned recalls per interval.		:* The second graph shows the average response time, average [[{{Link}}Handling Time\|handling time]] for CORG calls, average handling time for recalls, average waiting time for abandoned calls and average waiting time for abandoned recalls per interval.

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	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - PBX Operator Report (Vision 80/20) == Using the ''PBX Operator Report'' you can view statistics about the traffic to each of the switchboard operators/agents. The reports show the number of calls from the CORGs, direct calls, recalls and abandoned/lost calls. Page one shows the calls and answer times in the form of two diagrams. On page..."

2023-01-30T13:41:32Z

Created page with "<translate> == Report - PBX Operator Report (Vision 80/20) == Using the ''PBX Operator Report'' you can view statistics about the traffic to each of the [[{{Link}}Operator|switchboard operators]]/agents. The reports show the number of calls from the [[{{Link}}CORG|CORGs]], [[{{Link}}Direct Call|direct calls]], [[{{Link}}Recall|recalls]] and [[{{Link}}Abandoned Call|abandoned/lost calls]]. Page one shows the calls and answer times in the form of two diagrams. On page..."

New page

<translate>
== Report - PBX Operator Report (Vision 80/20) ==

Using the ''PBX Operator Report'' you can view statistics about the traffic to each of the [[{{Link}}Operator|switchboard operators]]/agents. The reports show the number of calls from the [[{{Link}}CORG|CORGs]], [[{{Link}}Direct Call|direct calls]], [[{{Link}}Recall|recalls]] and [[{{Link}}Abandoned Call|abandoned/lost calls]].

Page one shows the calls and answer times in the form of two diagrams.

On page two (and subsequent) the information is shown as a table.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a '''grouping''', i.e. to group by ''hour'', ''day'' or ''month''
# Select a [[{{Link}}Node|node]]
# Select an [[{{Link}}Operator|operator]]
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

The graphs show:

:* The first graph shows the amount of calls answered divided by origin ([[{{Link}}CORG|CORG]] calls, [[{{Link}}Recall|recalls]] and [[{{Link}}Direct Call|direct calls]]) and amount of [[{{Link}}Abandoned Call|calls abandoned]].

:* The second graph shows the average response time, average [[{{Link}}Handling Time|handling time]] for CORG calls, average handling time for recalls, average waiting time for abandoned calls and average waiting time for abandoned recalls per interval.

{|
|-
| width="185px" | '''Calls'''
| '''Content'''
|-
| Total Number of Calls
| Shows the total amount of calls (abandoned + answered).
|-
|CORG Calls - Total and Average
|Shows the total/average amount of calls originating from a [[{{Link}}CORG|CORG]].
|-
|-
|Direct Calls - Total and Average
|Shows the total/average amount of calls placed directly to operator.
|-
|-
|Recalls - Total and Average
|Shows the total/average amount of [[{{Link}}Recall|recalls]].
|-
|-
|Abandoned - Total and Average
|Shows the total/average amount of abandoned calls.
|-
|Abandoned Recalls - Total and Average
|Shows the total/average amount of abandoned recalls.
|}

{|
|-
| width="185px" | '''Answering Performance'''
| '''Content'''
|-
|Response Time
|Shows the average time for the operator to respond to a call as soon as it is connected to the switchboard.
|-
|Handling Time CORG Calls
|Shows the average [[{{Link}}Handling Time|handling time]] for calls originating from a [[{{Link}}CORG|CORG]].
|-
|Handling Time Recalls
|Shows the average handling time for [[{{Link}}Recall|recalls]].
|-
|Waiting Time Abandoned Calls
|Shows average waiting time for calls that has been abandoned.
|-
|Waiting Time Abandoned Recalls
|Shows average waiting time for recalls that has been abandoned.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 5030}}]]
[[Category:Report{{Langcat|ReportParams 5030}}]]