ReportParams 5032 - Revision history

Sofial: Marked this version for translation

2025-01-20T07:57:00Z

Marked this version for translation

← Older revision		Revision as of 07:57, 20 January 2025
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			<!--T:10-->
	{{:GetStarted}}		{{:GetStarted}}

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	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 07:56, 20 January 2025

2025-01-20T07:56:36Z

← Older revision		Revision as of 07:56, 20 January 2025
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	The report shows, as a percentage, how close the target is adhered to. It also shows the share of [[{{Link}}Abandoned Call\|abandoned calls]].		The report shows, as a percentage, how close the target is adhered to. It also shows the share of [[{{Link}}Abandoned Call\|abandoned calls]].


			{{:GetStarted}}


	=== Selection === <!--T:5-->		=== Selection === <!--T:5-->

	<!--T:6-->		<!--T:6-->
	~~# Select a '''saved setting''', optionally~~
	# Select a '''grouping''', i.e. to group by ''quarter'', ''hour'' or ''day''		# Select a '''grouping''', i.e. to group by ''quarter'', ''hour'' or ''day''
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:7-->		=== Result === <!--T:7-->

Sofial at 11:35, 12 June 2023

2023-06-12T11:35:49Z

← Older revision		Revision as of 11:35, 12 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:37:26Z

Marked this version for translation

← Older revision		Revision as of 08:37, 20 March 2023
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	<translate>		<translate>
	== Report - Service Objective Report (Vision 80/20) ==		== Report - Service Objective Report (Vision 80/20) == <!--T:1-->

			<!--T:2-->
	The ''Service Objective Report'' shows how the [[{{Link}}Operator\|operators]] fulfill the set targets.		The ''Service Objective Report'' shows how the [[{{Link}}Operator\|operators]] fulfill the set targets.

			<!--T:3-->
	The report is based on the target parameter in seconds set in the PBX. Using this parameter, all calls not answered within the target time are logged.		The report is based on the target parameter in seconds set in the PBX. Using this parameter, all calls not answered within the target time are logged.

			<!--T:4-->
	The report shows, as a percentage, how close the target is adhered to. It also shows the share of [[{{Link}}Abandoned Call\|abandoned calls]].		The report shows, as a percentage, how close the target is adhered to. It also shows the share of [[{{Link}}Abandoned Call\|abandoned calls]].

	=== Selection ===		=== Selection === <!--T:5-->

			<!--T:6-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a '''grouping''', i.e. to group by ''quarter'', ''hour'' or ''day''		# Select a '''grouping''', i.e. to group by ''quarter'', ''hour'' or ''day''
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:7-->

			<!--T:8-->
	{\|		{\|
	\|-		\|-
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	\|}		\|}

			<!--T:9-->
	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Service Objective Report (Vision 80/20) == The ''Service Objective Report'' shows how the operators fulfill the set targets. The report is based on the target parameter in seconds set in the PBX. Using this parameter, all calls not answered within the target time are logged. The report shows, as a percentage, how close the target is adhered to. It also shows the share of abandoned calls. === Se..."

2023-01-30T13:50:50Z

Created page with "<translate> == Report - Service Objective Report (Vision 80/20) == The ''Service Objective Report'' shows how the [[{{Link}}Operator|operators]] fulfill the set targets. The report is based on the target parameter in seconds set in the PBX. Using this parameter, all calls not answered within the target time are logged. The report shows, as a percentage, how close the target is adhered to. It also shows the share of [[{{Link}}Abandoned Call|abandoned calls]]. === Se..."

New page

<translate>
== Report - Service Objective Report (Vision 80/20) ==

The ''Service Objective Report'' shows how the [[{{Link}}Operator|operators]] fulfill the set targets.

The report is based on the target parameter in seconds set in the PBX. Using this parameter, all calls not answered within the target time are logged.

The report shows, as a percentage, how close the target is adhered to. It also shows the share of [[{{Link}}Abandoned Call|abandoned calls]].

=== Selection ===

# Select a '''saved setting''', optionally
# Select a '''grouping''', i.e. to group by ''quarter'', ''hour'' or ''day''
# Select a [[{{Link}}Node|node]]
# Select a [[{{Link}}Measure Group|measure group]] '''for calls'''
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="175px" | '''Heading'''
| '''Content'''
|-
| Proportion Within
| Shows the share of calls that were answered (or abandoned) within the service objective set.
|-
| Proportion After
| Shows the share of calls that waited longer than the service objective set.
|-
| Abandoned
| Shows the share of [[{{Link}}Abandoned Call|abandoned calls]] of all calls (answered + abandoned).
|-
| Service Objective
| Shows the service objective set. The objective in seconds are set in the PBX and the percentage is a setting in Pro 9.
|-
| Average Answer Time
|Shows the average waiting time for answered calls.
|-
| Average Call Handling Time
|Shows the average handling time (time in call) for all answered calls.
|-
| Waiting Time Abandoned
|Shows the average waiting time for abandoned calls.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 5032}}]]
[[Category:Report{{Langcat|ReportParams 5032}}]]