ReportParams 5058 - Revision history

Sofial: Marked this version for translation

2025-01-20T07:37:29Z

Marked this version for translation

← Older revision		Revision as of 07:37, 20 January 2025
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	{{:GetStarted}}		{{:GetStarted}}

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	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 07:37, 20 January 2025

2025-01-20T07:37:07Z

← Older revision		Revision as of 07:37, 20 January 2025
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	The statistics can display half-hour intervals for one day, or for a longer period in daily or monthly intervals.		The statistics can display half-hour intervals for one day, or for a longer period in daily or monthly intervals.


			{{:GetStarted}}


	=== Selection === <!--T:4-->		=== Selection === <!--T:4-->

	<!--T:5-->		<!--T:5-->
	~~# Select a '''saved setting''', optionally~~
	# Select a '''grouping''', i.e. to group by ''half-hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''half-hour'', ''day'' or ''month''
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:6-->		=== Result === <!--T:6-->

Sofial at 05:53, 13 June 2023

2023-06-13T05:53:15Z

← Older revision		Revision as of 05:53, 13 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:39:44Z

Marked this version for translation

← Older revision		Revision as of 08:39, 20 March 2023
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	<translate>		<translate>
	== Report - Queue Statistics Report (Avaya CS1000 ACD/CDN) ==		== Report - Queue Statistics Report (Avaya CS1000 ACD/CDN) == <!--T:1-->

			<!--T:2-->
	The ''Queue Statistics Report (ACD/CDN)'' shows answered, abandoned and overflowed calls, as well as the average number of agents per ACD queue, etc. The report shows total figures for the [[{{Link}}ACD\|ACD]] as well as divided per each [[{{Link}}CDN\|CDN]].		The ''Queue Statistics Report (ACD/CDN)'' shows answered, abandoned and overflowed calls, as well as the average number of agents per ACD queue, etc. The report shows total figures for the [[{{Link}}ACD\|ACD]] as well as divided per each [[{{Link}}CDN\|CDN]].

			<!--T:3-->
	The statistics can display half-hour intervals for one day, or for a longer period in daily or monthly intervals.		The statistics can display half-hour intervals for one day, or for a longer period in daily or monthly intervals.

	=== Selection ===		=== Selection === <!--T:4-->

			<!--T:5-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a '''grouping''', i.e. to group by ''half-hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''half-hour'', ''day'' or ''month''
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:6-->

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	{\|		{\|
	\|-		\|-
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	\|}		\|}

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	{\|		{\|
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	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Queue Statistics Report (Avaya CS1000 ACD/CDN) == The ''Queue Statistics Report (ACD/CDN)'' shows answered, abandoned and overflowed calls, as well as the average number of agents per ACD queue, etc. The report shows total figures for the ACD as well as divided per each CDN. The statistics can display half-hour intervals for one day, or for a longer period in daily or monthly intervals. === Selection === # Selec..."

2023-02-10T15:56:35Z

Created page with "<translate> == Report - Queue Statistics Report (Avaya CS1000 ACD/CDN) == The ''Queue Statistics Report (ACD/CDN)'' shows answered, abandoned and overflowed calls, as well as the average number of agents per ACD queue, etc. The report shows total figures for the [[{{Link}}ACD|ACD]] as well as divided per each [[{{Link}}CDN|CDN]]. The statistics can display half-hour intervals for one day, or for a longer period in daily or monthly intervals. === Selection === # Selec..."

New page

<translate>
== Report - Queue Statistics Report (Avaya CS1000 ACD/CDN) ==

The ''Queue Statistics Report (ACD/CDN)'' shows answered, abandoned and overflowed calls, as well as the average number of agents per ACD queue, etc. The report shows total figures for the [[{{Link}}ACD|ACD]] as well as divided per each [[{{Link}}CDN|CDN]].

The statistics can display half-hour intervals for one day, or for a longer period in daily or monthly intervals.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a '''grouping''', i.e. to group by ''half-hour'', ''day'' or ''month''
# Select a [[{{Link}}Node|node]]
# Select a '''CDN'''
# Select an '''ACD'''
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="200px" | '''ACD Level'''
| '''Content'''
|-
| Calls
| The total number of accepted calls to the queue, answered or abandoned. Including calls that were overflowed (time overflow and overflow by number) from other queues and calls given the interflow treatment (voice message or busy tone).
|-
| Answered Calls
| The total number of answered calls within the ACD queue.
|-
| Abandoned Calls
| The total number of calls accepted into the ACD but abandoned in queue before being answered by agent.
|-
| Overflow In
| The number of calls redirected by time overflow into the ACD queue from another queue.
|-
| Overflow Out
| The number of calls overflowed to another queue either by time overflow or automatic overflow or calls given the interflow treatment (voice message or busy tone).
|-
|Average Queue Time Answered
|The average speed of answer (in mm:ss) for all answered calls to the queue. The timing for answering the call begins when the call is queued for the ACD queue and ends when an agent answers the call. Including calls given the enhanced overflow treatment but not including timed overflow-in calls from another queue.
|-
|Average Queue Time Abandoned
|The average waiting time for abandoned calls (in mm:ss).
|-
|Average Handling Time
|The average handling time (in mm:ss) is the time from initial answer of the call to final release of the call for all answered calls.
|-
|Average Wrap Up Time
|The average time (in mm:ss) that each agent spent in "Not Ready" per answered call.
|-
|Max Queue Time Answered
|The longest time a call waited in queue before answer (in mm:ss).
|-
|Average Agents
|The average number of logged in agents. The value is counted as summary of position manned times for this queue, divided by the length of the reporting interval.
|}

{|
|-
| width="200px" | '''CDN Level'''
| '''Content'''
|-
| Calls
| The total number of accepted calls entering the CDN and receiving controlled operation or default operation. That is answered, abandoned, routed, forced disconnected, forced busy calls and calls that were sent to the default ACD DN.
|-
| Forwarded to ACD
| The total number of calls that were sent to the default ACD DN or routed by customer control (CCR) or by interactive voice response (IVR).
|-
| Busy (ACD)
| The total number of controlled calls given the forced busy treatment.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 5058}}]]
[[Category:Report{{Langcat|ReportParams 5058}}]]