ReportParams 5059 - Revision history

Sofial: Marked this version for translation

2025-01-20T07:36:27Z

Marked this version for translation

← Older revision		Revision as of 07:36, 20 January 2025
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	{{:GetStarted}}		{{:GetStarted}}

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	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 07:36, 20 January 2025

2025-01-20T07:36:02Z

← Older revision		Revision as of 07:36, 20 January 2025
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	The statistics can display half-hour intervals for one day, or a longer period in daily or monthly intervals.		The statistics can display half-hour intervals for one day, or a longer period in daily or monthly intervals.


			{{:GetStarted}}


	=== Selection === <!--T:4-->		=== Selection === <!--T:4-->

	<!--T:5-->		<!--T:5-->
	~~# Select a '''saved setting''', optionally~~
	# Select a '''grouping''', i.e. to group by ''half-hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''half-hour'', ''day'' or ''month''
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:6-->		=== Result === <!--T:6-->

Sofial at 05:54, 13 June 2023

2023-06-13T05:54:00Z

← Older revision		Revision as of 05:54, 13 June 2023
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	## Select a '''start date'''		## Select a '''start date'''
	## Select an '''end date'''		## Select an '''end date'''
	##:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		##:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:39:53Z

Marked this version for translation

← Older revision		Revision as of 08:39, 20 March 2023
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	<translate>		<translate>
	== Report - Queue Statistics Report (Avaya CS1000 CDN) ==		== Report - Queue Statistics Report (Avaya CS1000 CDN) == <!--T:1-->

			<!--T:2-->
	The ''Queue Statistics Report (CDN)'' shows answered, abandoned and overflowed calls, as well as the average number of calls for each [[{{Link}}CDN\|CDN]] included in the selected [[{{Link}}Measure Group\|measure group]].		The ''Queue Statistics Report (CDN)'' shows answered, abandoned and overflowed calls, as well as the average number of calls for each [[{{Link}}CDN\|CDN]] included in the selected [[{{Link}}Measure Group\|measure group]].

			<!--T:3-->
	The statistics can display half-hour intervals for one day, or a longer period in daily or monthly intervals.		The statistics can display half-hour intervals for one day, or a longer period in daily or monthly intervals.

	=== Selection ===		=== Selection === <!--T:4-->

			<!--T:5-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a '''grouping''', i.e. to group by ''half-hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''half-hour'', ''day'' or ''month''
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:6-->

			<!--T:7-->
	{\|		{\|
	\|-		\|-
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	\|}		\|}

			<!--T:8-->
	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Queue Statistics Report (Avaya CS1000 CDN) == The ''Queue Statistics Report (CDN)'' shows answered, abandoned and overflowed calls, as well as the average number of calls for each CDN included in the selected measure group. The statistics can display half-hour intervals for one day, or a longer period in daily or monthly intervals. === Selection === # Select a '''saved setting''', optionally # Select..."

2023-02-10T16:09:31Z

Created page with "<translate> == Report - Queue Statistics Report (Avaya CS1000 CDN) == The ''Queue Statistics Report (CDN)'' shows answered, abandoned and overflowed calls, as well as the average number of calls for each [[{{Link}}CDN|CDN]] included in the selected [[{{Link}}Measure Group|measure group]]. The statistics can display half-hour intervals for one day, or a longer period in daily or monthly intervals. === Selection === # Select a '''saved setting''', optionally # Select..."

New page

<translate>
== Report - Queue Statistics Report (Avaya CS1000 CDN) ==

The ''Queue Statistics Report (CDN)'' shows answered, abandoned and overflowed calls, as well as the average number of calls for each [[{{Link}}CDN|CDN]] included in the selected [[{{Link}}Measure Group|measure group]].

The statistics can display half-hour intervals for one day, or a longer period in daily or monthly intervals.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a '''grouping''', i.e. to group by ''half-hour'', ''day'' or ''month''
# Select a [[{{Link}}Node|node]]
# Select a '''CDN'''
# Select a period:
## Select a '''start date'''
## Select an '''end date'''
##:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="125px" | '''Heading'''
| '''Content'''
|-
| Calls
| The total number of accepted calls entering the CDN and receiving controlled operation or default operation. That is answered, abandoned, routed, forced disconnected, forced busy calls and calls that were sent to the default ACD DN.
|-
| Forwarded to ACD
| The total number of calls that were sent to the default ACD DN or routed by customer control (CCR) or by interactive voice response (IVR).
|-
| Busy (ACD)
| The total number of controlled calls given the forced busy treatment.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 5059}}]]
[[Category:Report{{Langcat|ReportParams 5059}}]]