ReportParams 5109 - Revision history

Sofial: Marked this version for translation

2025-01-20T06:04:09Z

Marked this version for translation

← Older revision		Revision as of 06:04, 20 January 2025
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	{{:GetStarted}}		{{:GetStarted}}

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	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 06:03, 20 January 2025

2025-01-20T06:03:46Z

← Older revision		Revision as of 06:03, 20 January 2025
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	'''Note:''' A specific answer group must be created, to select in the first drop down: ''PBX Operators''. The number of calls specified as ''Total Calls to Extensions (Unique)'' and ''Total Calls to Answer Groups'' may end up not being the same number. This is due to the fact that one extension may belong to more than one of the answer groups. This will lead to more calls in the ''Total Calls to Answer Groups'' summary.		'''Note:''' A specific answer group must be created, to select in the first drop down: ''PBX Operators''. The number of calls specified as ''Total Calls to Extensions (Unique)'' and ''Total Calls to Answer Groups'' may end up not being the same number. This is due to the fact that one extension may belong to more than one of the answer groups. This will lead to more calls in the ''Total Calls to Answer Groups'' summary.


			{{:GetStarted}}


	=== Selection === <!--T:6-->		=== Selection === <!--T:6-->

	<!--T:7-->		<!--T:7-->
	~~# Select a '''saved setting''', optionally~~
	# Select '''PBX operators'''		# Select '''PBX operators'''
	# Select '''level'''		# Select '''level'''
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	#:* Select objects in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected objects to the right column		#:* Select objects in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected objects to the right column
	#:* By using the double arrow button [[Image:Icon Move All.png]], you can move all objects from the left column to the right column		#:* By using the double arrow button [[Image:Icon Move All.png]], you can move all objects from the left column to the right column
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:8-->		=== Result === <!--T:8-->

Sofial at 05:56, 13 June 2023

2023-06-13T05:56:15Z

← Older revision		Revision as of 05:56, 13 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select [[{{Link}}Answer Group\|answer group(s)]]		# Select [[{{Link}}Answer Group\|answer group(s)]]
	#:* Select answer groups in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected groups to the right column		#:* Select answer groups in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected groups to the right column

Sofial: Marked this version for translation

2023-03-20T08:41:27Z

Marked this version for translation

← Older revision		Revision as of 08:41, 20 March 2023
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	<translate>		<translate>
	== Report - Call Distribution between Answer Groups ==		== Report - Call Distribution between Answer Groups == <!--T:1-->

			<!--T:2-->
	The report '''Call Distribution between Answer Groups''' is used for showing the volume of incoming calls for selected answer groups that are first handled by the [[{{Link}}Operator\|switch board operators]]. The report can be used to find out if persons are giving out their direct extension number or not.		The report '''Call Distribution between Answer Groups''' is used for showing the volume of incoming calls for selected answer groups that are first handled by the [[{{Link}}Operator\|switch board operators]]. The report can be used to find out if persons are giving out their direct extension number or not.

			<!--T:3-->
	The primary input to the report is an [[{{Link}} Answer Group\|answer group]] (''PBX Operators'' in selection page) consisting of main switch board number, each operator switch board number and then the different answer groups you want to compare with each other.		The primary input to the report is an [[{{Link}} Answer Group\|answer group]] (''PBX Operators'' in selection page) consisting of main switch board number, each operator switch board number and then the different answer groups you want to compare with each other.

			<!--T:4-->
	The report shows both the total number of incoming calls to each answer group via the operators and the percentage of the total number of calls. As a drill-down function there is also the possibility to expand each answer group to see what extensions in each group the calls are forwarded to.		The report shows both the total number of incoming calls to each answer group via the operators and the percentage of the total number of calls. As a drill-down function there is also the possibility to expand each answer group to see what extensions in each group the calls are forwarded to.

			<!--T:5-->
	'''Note:''' A specific answer group must be created, to select in the first drop down: ''PBX Operators''. The number of calls specified as ''Total Calls to Extensions (Unique)'' and ''Total Calls to Answer Groups'' may end up not being the same number. This is due to the fact that one extension may belong to more than one of the answer groups. This will lead to more calls in the ''Total Calls to Answer Groups'' summary.		'''Note:''' A specific answer group must be created, to select in the first drop down: ''PBX Operators''. The number of calls specified as ''Total Calls to Extensions (Unique)'' and ''Total Calls to Answer Groups'' may end up not being the same number. This is due to the fact that one extension may belong to more than one of the answer groups. This will lead to more calls in the ''Total Calls to Answer Groups'' summary.

	=== Selection ===		=== Selection === <!--T:6-->

			<!--T:7-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select '''PBX operators'''		# Select '''PBX operators'''
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:8-->

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	The following information is displayed in the report:		The following information is displayed in the report:

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	{\|		{\|
	\|-		\|-
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	\|}		\|}

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	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Call Distribution between Answer Groups == The report '''Call Distribution between Answer Groups''' is used for showing the volume of incoming calls for selected answer groups that are first handled by the switch board operators. The report can be used to find out if persons are giving out their direct extension number or not. The primary input to the report is an answer group (''PBX Operators'' in..."

2023-02-13T09:51:50Z

Created page with "<translate> == Report - Call Distribution between Answer Groups == The report '''Call Distribution between Answer Groups''' is used for showing the volume of incoming calls for selected answer groups that are first handled by the [[{{Link}}Operator|switch board operators]]. The report can be used to find out if persons are giving out their direct extension number or not. The primary input to the report is an [[{{Link}} Answer Group|answer group]] (''PBX Operators'' in..."

New page

<translate>
== Report - Call Distribution between Answer Groups ==

The report '''Call Distribution between Answer Groups''' is used for showing the volume of incoming calls for selected answer groups that are first handled by the [[{{Link}}Operator|switch board operators]]. The report can be used to find out if persons are giving out their direct extension number or not.

The primary input to the report is an [[{{Link}} Answer Group|answer group]] (''PBX Operators'' in selection page) consisting of main switch board number, each operator switch board number and then the different answer groups you want to compare with each other.

The report shows both the total number of incoming calls to each answer group via the operators and the percentage of the total number of calls. As a drill-down function there is also the possibility to expand each answer group to see what extensions in each group the calls are forwarded to.

'''Note:''' A specific answer group must be created, to select in the first drop down: ''PBX Operators''. The number of calls specified as ''Total Calls to Extensions (Unique)'' and ''Total Calls to Answer Groups'' may end up not being the same number. This is due to the fact that one extension may belong to more than one of the answer groups. This will lead to more calls in the ''Total Calls to Answer Groups'' summary.

=== Selection ===

# Select a '''saved setting''', optionally
# Select '''PBX operators'''
# Select '''level'''
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select [[{{Link}}Answer Group|answer group(s)]]
#:* Select answer groups in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected groups to the right column
#:* By using the double arrow button [[Image:Icon Move All.png]], you can move all answer groups from the left column to the right column
# Select [[{{Link}}Object|object(s)]]
#:* Select objects in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected objects to the right column
#:* By using the double arrow button [[Image:Icon Move All.png]], you can move all objects from the left column to the right column
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

The following information is displayed in the report:

{|
|-
| width="125px" | '''Heading'''
| '''Content'''
|-
| Total Calls to Extension (unique)
| The total number of unique calls handled by the operators and sent to selected answer groups.
|-
| Total Calls to Answer Groups
| The total number of calls handled by the operators to the selected answer groups. If one extension belongs to several answer groups, one call can be counted several times.
|-
| Amount Calls
| The total amount of calls to the answer group (or to the extension if drilling down) handled by the operators.
|-
| Percentage of Total
|The distribution between the selected answer groups and if drilling down to extension, the distribution down to the extension in the answer group handled by the operators.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 5109}}]]
[[Category:Report{{Langcat|ReportParams 5109}}]]