ReportParams 5110 - Revision history

Sofial: Marked this version for translation

2025-01-20T06:02:47Z

Marked this version for translation

← Older revision		Revision as of 06:02, 20 January 2025
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	{{:GetStarted}}		{{:GetStarted}}

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	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 06:02, 20 January 2025

2025-01-20T06:02:25Z

← Older revision		Revision as of 06:02, 20 January 2025
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	'''Note:''' A specific answer group for the numbers handled by the [[{{Link}}Operator\|operators]] (main numbers and switchboard numbers) must be created, to be selected in the first drop down: ''PBX Operators''		'''Note:''' A specific answer group for the numbers handled by the [[{{Link}}Operator\|operators]] (main numbers and switchboard numbers) must be created, to be selected in the first drop down: ''PBX Operators''


			{{:GetStarted}}


	=== Selection === <!--T:5-->		=== Selection === <!--T:5-->

	<!--T:6-->		<!--T:6-->
	~~# Select a '''saved setting''', optionally~~
	# Select '''PBX operators'''		# Select '''PBX operators'''
	# Select a '''start date''' in the calendar		# Select a '''start date''' in the calendar
	# Select an '''end date''' in the calendar		# Select an '''end date''' in the calendar
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:7-->		=== Result === <!--T:7-->

Sofial: Marked this version for translation

2023-03-20T08:41:39Z

Marked this version for translation

← Older revision		Revision as of 08:41, 20 March 2023
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	<translate>		<translate>
	== Report - KPI Incoming Calls ==		== Report - KPI Incoming Calls == <!--T:1-->

			<!--T:2-->
	The report ''KPI Incoming Calls'' includes a couple of key performance indicators regarding the external incoming calls. The incoming calls are divided into calls coming in to operators or directly to the organization's extension number.		The report ''KPI Incoming Calls'' includes a couple of key performance indicators regarding the external incoming calls. The incoming calls are divided into calls coming in to operators or directly to the organization's extension number.

			<!--T:3-->
	The report shows the total number of answered and lost calls as well as percentages for each category. It also shows the percentage of direct or indirect calls to the organization, that is, incoming calls directly to specific extensions versus incoming calls forwarded via operators.		The report shows the total number of answered and lost calls as well as percentages for each category. It also shows the percentage of direct or indirect calls to the organization, that is, incoming calls directly to specific extensions versus incoming calls forwarded via operators.

			<!--T:4-->
	'''Note:''' A specific answer group for the numbers handled by the [[{{Link}}Operator\|operators]] (main numbers and switchboard numbers) must be created, to be selected in the first drop down: ''PBX Operators''		'''Note:''' A specific answer group for the numbers handled by the [[{{Link}}Operator\|operators]] (main numbers and switchboard numbers) must be created, to be selected in the first drop down: ''PBX Operators''

	=== Selection ===		=== Selection === <!--T:5-->

			<!--T:6-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select '''PBX operators'''		# Select '''PBX operators'''
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:7-->

			<!--T:8-->
	The report is grouped on:		The report is grouped on:

			<!--T:9-->
	:*The table grouping is by external calls made to PBX operators (main numbers) and external calls made to the direct numbers in the organization.		:*The table grouping is by external calls made to PBX operators (main numbers) and external calls made to the direct numbers in the organization.

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	{\|		{\|
	\|-		\|-
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	\|}		\|}

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	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - KPI Incoming Calls == The report ''KPI Incoming Calls'' includes a couple of key performance indicators regarding the external incoming calls. The incoming calls are divided into calls coming in to operators or directly to the organization's extension number. The report shows the total number of answered and lost calls as well as percentages for each category. It also shows the percentage of direct or indirect calls to the organization, that is,..."

2023-02-13T10:06:22Z

Created page with "<translate> == Report - KPI Incoming Calls == The report ''KPI Incoming Calls'' includes a couple of key performance indicators regarding the external incoming calls. The incoming calls are divided into calls coming in to operators or directly to the organization's extension number. The report shows the total number of answered and lost calls as well as percentages for each category. It also shows the percentage of direct or indirect calls to the organization, that is,..."

New page

<translate>
== Report - KPI Incoming Calls ==

The report ''KPI Incoming Calls'' includes a couple of key performance indicators regarding the external incoming calls. The incoming calls are divided into calls coming in to operators or directly to the organization's extension number.

The report shows the total number of answered and lost calls as well as percentages for each category. It also shows the percentage of direct or indirect calls to the organization, that is, incoming calls directly to specific extensions versus incoming calls forwarded via operators.

'''Note:''' A specific answer group for the numbers handled by the [[{{Link}}Operator|operators]] (main numbers and switchboard numbers) must be created, to be selected in the first drop down: ''PBX Operators''

=== Selection ===

# Select a '''saved setting''', optionally
# Select '''PBX operators'''
# Select a '''start date''' in the calendar
# Select an '''end date''' in the calendar
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

The report is grouped on:

:*The table grouping is by external calls made to PBX operators (main numbers) and external calls made to the direct numbers in the organization.

{|
|-
| width="175px" | '''Heading'''
| '''Content'''
|-
| Total Number of Calls
| The total number of external incoming calls (answered or abandoned).
|-
| Percentage of Total
| The percentage of the number of external incoming calls made to the operators or to the direct numbers (extensions in the organization).
|-
| Number of Answered
| The total number of external incoming calls that were answered by the operators or by the direct numbers/extensions.
|-
| Percentage Answered
|The percentage of the number of external incoming calls answered by the operators or by the direct numbers (extensions in the organization).
|-
|of Which Abandoned
| The total number of external incoming calls to the operators or to the direct numbers/extensions that were [[{{Link}}Abandoned Call|abandoned]].
|-
| Percentage Abandoned
| The percentage of the number of external incoming calls to the operators or to the direct numbers (extensions in the organization) that were abandoned.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 5110}}]]
[[Category:Report{{Langcat|ReportParams 5110}}]]