ReportParams 5120 - Revision history

Sofial: Marked this version for translation

2025-01-20T05:59:53Z

Marked this version for translation

← Older revision		Revision as of 05:59, 20 January 2025
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	{{:GetStarted}}		{{:GetStarted}}

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	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 05:59, 20 January 2025

2025-01-20T05:59:17Z

← Older revision		Revision as of 05:59, 20 January 2025
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	<!--T:4-->		<!--T:4-->
	'''Note:''' In this dynamic quality report your main input are the organization groups.		'''Note:''' In this dynamic quality report your main input are the organization groups.


			{{:GetStarted}}


	=== Selection === <!--T:5-->		=== Selection === <!--T:5-->

	<!--T:6-->		<!--T:6-->
	~~# Select a '''saved setting''', optionally~~
	# Select '''type of group''': ''Organization group'' or ''Answer group''		# Select '''type of group''': ''Organization group'' or ''Answer group''
	# Select a [[{{Link}}Main Group\|main group]] (if applicable)		# Select a [[{{Link}}Main Group\|main group]] (if applicable)
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	#:* Select data in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected data to the right column		#:* Select data in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected data to the right column
	#:* By using the double arrow button [[Image:Icon Move All.png]], you can move all data from the left column to the right column		#:* By using the double arrow button [[Image:Icon Move All.png]], you can move all data from the left column to the right column
	~~# Define the '''report format'''~~
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[{{Link}}ActivityPanel\|how to handle the activity panel]]~~
	# Define '''time interval settings'''		# Define '''time interval settings'''
	#:''Note: The time intervals can overlap each other''		#:''Note: The time intervals can overlap each other''
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	#:** Click '''save'''		#:** Click '''save'''
	#:* Click [[Image:Icon Delete.png]] to delete an interval		#:* Click [[Image:Icon Delete.png]] to delete an interval
	# Click '''~~show~~'''		# Click '''run report'''


			{{:ExecutionSummary}}


	=== Result === <!--T:7-->		=== Result === <!--T:7-->

Sofial at 05:57, 13 June 2023

2023-06-13T05:57:23Z

← Older revision		Revision as of 05:57, 13 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:42:00Z

Marked this version for translation

← Older revision		Revision as of 08:42, 20 March 2023
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	<translate>		<translate>
	== Report - Call Report Groups ==		== Report - Call Report Groups == <!--T:1-->

			<!--T:2-->
	The ''Call Report Groups'' is a dynamic quality report where you may define what columns and rows to be shown in the report. There is also a possibility to define your own answer intervals in seconds.		The ''Call Report Groups'' is a dynamic quality report where you may define what columns and rows to be shown in the report. There is also a possibility to define your own answer intervals in seconds.

			<!--T:3-->
	The data values that can be shown are: number of answered and lost calls, answer time, average answer time, call duration and average call duration.		The data values that can be shown are: number of answered and lost calls, answer time, average answer time, call duration and average call duration.

			<!--T:4-->
	'''Note:''' In this dynamic quality report your main input are the organization groups.		'''Note:''' In this dynamic quality report your main input are the organization groups.

	=== Selection ===		=== Selection === <!--T:5-->

			<!--T:6-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select '''type of group''': ''Organization group'' or ''Answer group''		# Select '''type of group''': ''Organization group'' or ''Answer group''
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:7-->

			<!--T:8-->
	This report is in a form of a matrix, which means that each data summary is calculated for each combination of values in the columns that you have chosen to group on.		This report is in a form of a matrix, which means that each data summary is calculated for each combination of values in the columns that you have chosen to group on.

	==== Groupable Columns ====		==== Groupable Columns ==== <!--T:9-->

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	{\|		{\|
	\|-		\|-
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	\|}		\|}

	==== Data Columns ====		==== Data Columns ==== <!--T:11-->

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	{\|		{\|
	\|-		\|-
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	\|}		\|}

			<!--T:13-->
	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Call Report Groups == The ''Call Report Groups'' is a dynamic quality report where you may define what columns and rows to be shown in the report. There is also a possibility to define your own answer intervals in seconds. The data values that can be shown are: number of answered and lost calls, answer time, average answer time, call duration and average call duration. '''Note:''' In this dynamic quality report your main input are the organizat..."

2023-02-13T10:15:59Z

Created page with "<translate> == Report - Call Report Groups == The ''Call Report Groups'' is a dynamic quality report where you may define what columns and rows to be shown in the report. There is also a possibility to define your own answer intervals in seconds. The data values that can be shown are: number of answered and lost calls, answer time, average answer time, call duration and average call duration. '''Note:''' In this dynamic quality report your main input are the organizat..."

New page

<translate>
== Report - Call Report Groups ==

The ''Call Report Groups'' is a dynamic quality report where you may define what columns and rows to be shown in the report. There is also a possibility to define your own answer intervals in seconds.

The data values that can be shown are: number of answered and lost calls, answer time, average answer time, call duration and average call duration.

'''Note:''' In this dynamic quality report your main input are the organization groups.

=== Selection ===

# Select a '''saved setting''', optionally
# Select '''type of group''': ''Organization group'' or ''Answer group''
# Select a [[{{Link}}Main Group|main group]] (if applicable)
# Select an [[{{Link}}Organisation Level|organization level]] (if applicable)
# Select '''group''' (organization group or answer group)
#:* Select groups in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected groups to the right column
#:* By using the double arrow button [[Image:Icon Move All.png]], you can move all groups from the left column to the right column
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check '''exclude weekends''' if the result should [[{{Link}}Exclude Weekends|exclude weekends]]
# Select '''row grouping(s)'''
#:* Select row groups in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected groups to the right column
#:* By using the double arrow button [[Image:Icon Move All.png]], you can move all row groups from the left column to the right column
# Select '''column grouping(s)'''
#:* Select column groups in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected groups to the right column
#:* By using the double arrow button [[Image:Icon Move All.png]], you can move all column groups from the left column to the right column
# Select '''data'''
#:* Select data in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected data to the right column
#:* By using the double arrow button [[Image:Icon Move All.png]], you can move all data from the left column to the right column
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Define '''time interval settings'''
#:''Note: The time intervals can overlap each other''
#:* Click [[Image:Icon Add.png]] to add a new time interval
#:** Enter a '''start''' interval, automatically the start interval is adjusted from the level above
#:** Enter an '''end''' interval or leave it empty to include all calls longer than start value
#:** Click '''save'''
#:* Click [[Image:Icon Delete.png]] to delete an interval
# Click '''show'''

=== Result ===

This report is in a form of a matrix, which means that each data summary is calculated for each combination of values in the columns that you have chosen to group on.

==== Groupable Columns ====

{|
|-
| width="125px" | '''Heading'''
| '''Content'''
|-
| Date
| Shows the date when the calls were made.
|-
| Group
| Shows the name of the [[{{Link}}Organisation Group|organization group]] or the name of the [[{{Link}}Answer Group|answer group]] depending on type of group selected.
|-
| Objects
| Shows the name of the [[{{Link}}Object|object]].
|-
| Time Interval
| Shows the interval that the total answer time is between from the predefined time interval settings.
|-
| Time Period
| Shows the hour interval.
|}

==== Data Columns ====

{|
|-
| width="125px" | '''Heading'''
| '''Content'''
|-
| Answer Time
| Shows the total answer time summary.
|-
| Answered
| Shows the total amount of answered calls summary.
|-
| Average Answer Time
| Shows the average answer time summary.
|-
| Average Duration
| Shows the average duration summary.
|-
| Call Duration
| Shows the total call duration summary.
|-
| Lost
| Shows the total amount of unanswered calls summary.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 5120}}]]
[[Category:Report{{Langcat|ReportParams 5120}}]]