ReportParams 5127 - Revision history

Sofial: Marked this version for translation

2025-01-20T05:50:13Z

Marked this version for translation

← Older revision		Revision as of 05:50, 20 January 2025
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	{{:GetStarted}}		{{:GetStarted}}

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	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 05:49, 20 January 2025

2025-01-20T05:49:36Z

← Older revision		Revision as of 05:49, 20 January 2025
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	<!--T:7-->		<!--T:7-->
	'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.		'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.


			{{:GetStarted}}


	=== Selection === <!--T:8-->		=== Selection === <!--T:8-->

	<!--T:9-->		<!--T:9-->
	~~# Select a '''saved setting''', optionally~~
	# Select an [[{{Link}}Answer Group\|answer group]]		# Select an [[{{Link}}Answer Group\|answer group]]
	# Select a period:		# Select a period:
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	## Select an '''end time'''		## Select an '''end time'''
	# Select '''compare with main group'''		# Select '''compare with main group'''
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result === <!--T:10-->		=== Result === <!--T:10-->

Sofial at 05:57, 13 June 2023

2023-06-13T05:57:55Z

← Older revision		Revision as of 05:57, 13 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Check the '''exclude weekends''' box if the result should [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if the result should [[{{Link}}Exclude Weekends\|exclude weekends]]
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:

Sofial: Marked this version for translation

2023-03-20T08:42:10Z

Marked this version for translation

← Older revision		Revision as of 08:42, 20 March 2023
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	<translate>		<translate>
	== Report - Availability Report on Organization Level ==		== Report - Availability Report on Organization Level == <!--T:1-->

			<!--T:2-->
	The purpose of this report is to display the availability of the organization, i.e. how many calls get answered, receive a voice message, are not answered at all or get a busy tone?		The purpose of this report is to display the availability of the organization, i.e. how many calls get answered, receive a voice message, are not answered at all or get a busy tone?

			<!--T:3-->
	The report displays the availability for the [[{{Link}}Answer Group\|answer group]] as a whole and also shows comparison figures for the selected main group. The report displays both the number of calls as well as the share (in percent) that is answered, lost or busy etc.		The report displays the availability for the [[{{Link}}Answer Group\|answer group]] as a whole and also shows comparison figures for the selected main group. The report displays both the number of calls as well as the share (in percent) that is answered, lost or busy etc.

			<!--T:4-->
	Values are presented in both figures and graphs.		Values are presented in both figures and graphs.

			<!--T:5-->
	'''Note:''' This report requires that Pro 9 is configured to recognize which extension numbers that are the [[{{Link}}Voicemail\|voicemail]] system numbers.		'''Note:''' This report requires that Pro 9 is configured to recognize which extension numbers that are the [[{{Link}}Voicemail\|voicemail]] system numbers.

			<!--T:6-->
	Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.		Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.

			<!--T:7-->
	'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.		'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.

	=== Selection ===		=== Selection === <!--T:8-->

			<!--T:9-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select an [[{{Link}}Answer Group\|answer group]]		# Select an [[{{Link}}Answer Group\|answer group]]
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:10-->

			<!--T:11-->
	The report contains one table and two graphs and is grouped by:		The report contains one table and two graphs and is grouped by:

			<!--T:12-->
	:* The table contains all values grouped by your own result in the answer group and the result for the main group comparing with (proportion values only).		:* The table contains all values grouped by your own result in the answer group and the result for the main group comparing with (proportion values only).
	:* The first graph shows column values of your own call amounts.		:* The first graph shows column values of your own call amounts.
	:* The second graph shows the proportion values (%) in columns of your own results compared with the main group.		:* The second graph shows the proportion values (%) in columns of your own results compared with the main group.

			<!--T:13-->
	The following information is displayed in the report:		The following information is displayed in the report:

			<!--T:14-->
	{\|		{\|
	\|-		\|-
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	\|}		\|}

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	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Availability Report on Organization Level == The purpose of this report is to display the availability of the organization, i.e. how many calls get answered, receive a voice message, are not answered at all or get a busy tone? The report displays the availability for the answer group as a whole and also shows comparison figures for the selected main group. The report displays both the number of calls as well as the share..."

2023-02-13T10:23:00Z

Created page with "<translate> == Report - Availability Report on Organization Level == The purpose of this report is to display the availability of the organization, i.e. how many calls get answered, receive a voice message, are not answered at all or get a busy tone? The report displays the availability for the [[{{Link}}Answer Group|answer group]] as a whole and also shows comparison figures for the selected main group. The report displays both the number of calls as well as the share..."

New page

<translate>
== Report - Availability Report on Organization Level ==

The purpose of this report is to display the availability of the organization, i.e. how many calls get answered, receive a voice message, are not answered at all or get a busy tone?

The report displays the availability for the [[{{Link}}Answer Group|answer group]] as a whole and also shows comparison figures for the selected main group. The report displays both the number of calls as well as the share (in percent) that is answered, lost or busy etc.

Values are presented in both figures and graphs.

'''Note:''' This report requires that Pro 9 is configured to recognize which extension numbers that are the [[{{Link}}Voicemail|voicemail]] system numbers.

Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.

'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.

=== Selection ===

# Select a '''saved setting''', optionally
# Select an [[{{Link}}Answer Group|answer group]]
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Check the '''exclude weekends''' box if the result should [[{{Link}}Exclude Weekends|exclude weekends]]
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Select '''compare with main group'''
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

The report contains one table and two graphs and is grouped by:

:* The table contains all values grouped by your own result in the answer group and the result for the main group comparing with (proportion values only).
:* The first graph shows column values of your own call amounts.
:* The second graph shows the proportion values (%) in columns of your own results compared with the main group.

The following information is displayed in the report:

{|
|-
| width="150px" | '''Heading'''
| '''Content'''
|-
| Incoming
| The total number of incoming calls.
|-
| Amount Answered
| The total number of answered calls.
|-
| Proportion Answered
| Share answered calls of all incoming calls.
|-
| Amount Diverted
| The number of calls that get diverted to another extension or external number.
|-
| Proportion Diverted
| Share of diverted calls of all incoming calls.
|-
| Amount Voicemail/PBX
| The total number of calls that gets a voice message or is sent to operator.
|-
| Proportion Voicemail/PBX
| Share of calls of all incoming calls that gets a voice message or is sent to operator.
|-
| Amount Lost
| The number of [[{{Link}}Abandoned Call|lost calls]].
|-
| Proportion Lost
| Share of lost calls of all incoming calls.
|-
| Amount Busy
| The number of calls getting busy tone.
|-
| Proportion Busy
| Share of calls getting busy tone of all incoming calls.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 5127}}]]
[[Category:Report{{Langcat|ReportParams 5127}}]]