ReportParams 5131/en - Revision history

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	'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.		'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.


			{{:GetStarted}}


	=== Selection ===		=== Selection ===

	~~# Select a '''saved setting''', optionally~~
	# Choose how you want to make your selection		# Choose how you want to make your selection
	## To use a [[{{Link}}Bag Filter\|bag filter]]:		## To use a [[{{Link}}Bag Filter\|bag filter]]:
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	# Check the '''display graph''' box to show the graphs		# Check the '''display graph''' box to show the graphs
	#:* This option is only available when you select to group by day, quarter, half hour, hour, or month		#:* This option is only available when you select to group by day, quarter, half hour, hour, or month
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

	=== Result ===		=== Result ===

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2023-12-05T12:25:24Z

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	The report displays the availability down to extension level in i.e. an [[{{Link}}Answer Group\|answer group]] and displays both the number of calls as well as the share (in percent) that is answered, lost or busy etc.		The report displays the availability down to extension level in i.e. an [[{{Link}}Answer Group\|answer group]] and displays both the number of calls as well as the share (in percent) that is answered, lost or busy etc.

			<onlyinclude>This report display data from both call record and quality record. This means that quality data needs to be collected for the period selected to be shown in the report. To collect quality data, the object needs to be a member of an answer group during the period. </onlyinclude>

	Values are presented in both figures and graphs.		Values are presented in both figures and graphs.

	'''Note:''' This report requires that Pro 9 is configured to recognize which extension numbers that are the [[{{Link}}Voicemail\|voicemail]] system numbers. Please contact [mailto:em@enghouse.com Servicedesk] for configuration.		'''Note:''' This report requires that Pro 9 is configured to recognize which extension numbers that are the [[{{Link}}Voicemail\|voicemail]] system numbers. Please contact [mailto:em@enghouse.com Servicedesk] for configuration.

	Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.		Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.

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2023-06-22T13:00:31Z

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	Values are presented in both figures and graphs.		Values are presented in both figures and graphs.

	'''Note:''' This report requires that Pro 9 is configured to recognize which extension numbers that are the [[{{Link}}Voicemail\|voicemail]] system numbers. Please contact [mailto:~~supportNE~~@enghouse.com Servicedesk] for configuration.		'''Note:''' This report requires that Pro 9 is configured to recognize which extension numbers that are the [[{{Link}}Voicemail\|voicemail]] system numbers. Please contact [mailto:em@enghouse.com Servicedesk] for configuration.

	Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.		Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.

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2023-06-13T07:57:08Z

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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:

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2023-03-20T12:23:45Z

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	{{:ReportParams Default}}		{{:ReportParams Default}}


	[[Category:F01{{Langcat\|ReportParams 5131}}]]		[[Category:F01{{Langcat\|ReportParams 5131}}]]
	[[Category:Report{{Langcat\|ReportParams 5131}}]]		[[Category:Report{{Langcat\|ReportParams 5131}}]]

Toptiuser: Created page with "== Report - Availability Report == The purpose of this report is to display the availability of the answer group/object/organization group i.e. how many calls get answered, is transferred to voice message, are not answered at all, or get a busy tone? The report displays the availability down to extension level in i.e. an answer group and displays both the number of calls as well as the share (in percent) that is answered, lost or busy etc. Val..."

2023-02-13T10:40:58Z

Created page with "== Report - Availability Report == The purpose of this report is to display the availability of the answer group/object/organization group i.e. how many calls get answered, is transferred to voice message, are not answered at all, or get a busy tone? The report displays the availability down to extension level in i.e. an [[{{Link}}Answer Group|answer group]] and displays both the number of calls as well as the share (in percent) that is answered, lost or busy etc. Val..."

New page

== Report - Availability Report ==

The purpose of this report is to display the availability of the answer group/object/organization group i.e. how many calls get answered, is transferred to voice message, are not answered at all, or get a busy tone?

The report displays the availability down to extension level in i.e. an [[{{Link}}Answer Group|answer group]] and displays both the number of calls as well as the share (in percent) that is answered, lost or busy etc.

Values are presented in both figures and graphs.

'''Note:''' This report requires that Pro 9 is configured to recognize which extension numbers that are the [[{{Link}}Voicemail|voicemail]] system numbers. Please contact [mailto:supportNE@enghouse.com Servicedesk] for configuration.

Time interval over midnight is available in this report, e.g. start time 10:00PM and end time 02:00AM.

'''Note:''' The report will show whole intervals and if you select date 1 to date 5, time 10:00PM to 02:00AM the report will present statistic until date 6 and time 02:00AM.

=== Selection ===

# Select a '''saved setting''', optionally
# Choose how you want to make your selection
## To use a [[{{Link}}Bag Filter|bag filter]]:
### Check the '''bag filter''' box
### Select [[{{Link}}Bag|bags]]:
###:* Select bags in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected bags to the right column
###:* By using the double arrow button [[Image:Icon Move All.png]], you can move all bags from the left column to the right column
##: - or -
## To use a '''filter type''':
### Ensure the '''bag filter''' box is unchecked
### Select '''filter type'''
#### [[{{Link}}Answer Group|Answer group]]
##### Select an [[{{Link}}Answer Group|answer group]]
#####:* Select answer groups in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected groups to the right column
#####:* By using the double arrow button [[Image:Icon Move All.png]], you can move all groups from the left column to the right column
#### [[{{Link}}Object|Object]]
##### Add an object name or part of an object name in '''filter value''' to filter out e.g. a specific object or number series, optional
#####:* '''Note:''' You can only have one filter value and only the filtered-out object can be selected in the next step
##### Select an [[{{Link}}Object|object]]
#####:* Select object in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected object to the right column
#####:* By using the double arrow button [[Image:Icon Move All.png]], you can move all objects from the left column to the right column
#### [[{{Link}}Organisation Group|Organization group]] on the hierarchical organization structure
##### Select a [[{{Link}}Main Group|main group]]
##### Select an [[{{Link}}Organisation Level|organization level]]
##### Select [[{{Link}}Organisation Group|organization groups]]:
#####:* Select organization groups in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected groups to the right column
#####:* By using the double arrow button [[Image:Icon Move All.png]], you can move all groups from the left column to the right column
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Select '''grouping''' to decide how you want to group the result
#:* Group '''by answer group''' (''Only available when filter type answer group is selected'')
#:* Group '''by object'''
#:* Group '''by cost place'''
#:* Group '''by organization group'''
#:* Group '''by day'''
#:* Group '''by quarter'''
#:* Group '''by half hour'''
#:* Group '''by hour'''
#:* Group '''by month'''
#:* Group '''by selected organization group'''
# Select '''compare with main group''' to compare with other main group
# Select '''category''' to be display in the result
#:* Select category in the left column and click the arrow button [[Image:Icon Move Selected.png]] to move the selected category to the right column
#:* By using the double arrow button [[Image:Icon Move All.png]], you can move all categories from the left column to the right column
# Check the '''display graph''' box to show the graphs
#:* This option is only available when you select to group by day, quarter, half hour, hour, or month
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

The graph show:

:* The first graph shows a count of each selected category in amount and is grouped by day, quarter, half hour, hour, or month
:* The second graph shows a count of each selected category in proportion and is grouped by day, quarter, half hour, hour, or month

'''Note:''' The graphs show up to 18 intervals, e.g. months

{|
|-
| width="175px" | '''Heading'''
| '''Content'''
|-
| Used selection
| The first column displays the selection made on '''grouping''' and '''compare with main group'''.
|-
| Incoming
| The total number of incoming calls.
|-
| Amount Answered
| The total number of answered calls.
|-
| Proportion Answered
| Share of answered calls of all incoming calls.
|-
| Amount Diverted
| The number of calls that get reconnected to a diversion message.
|-
| Proportion Diverted
| Share of diverted calls of all incoming calls.
|-
| Amount Voicemail/PBX
| The total number of calls that gets a voice message or sent to operator.
|-
| Proportion Voicemail/PBX
| Share of calls of all incoming calls that gets a voice message or sent to operator.
|-
| Amount Lost
| The number of [[{{Link}}Abandoned Call|lost calls]].
|-
| Proportion Lost
| Share of lost calls of all incoming calls.
|-
| Amount Busy
| The number of calls getting busy tone.
|-
| Proportion Busy
| Share of calls getting busy tone of all incoming calls.
|}

{{:ReportParams Default}}

[[Category:F01{{Langcat|ReportParams 5131}}]]
[[Category:Report{{Langcat|ReportParams 5131}}]]