ReportParams 8035 - Revision history

Sofial: Marked this version for translation

2025-01-20T05:28:59Z

Marked this version for translation

← Older revision		Revision as of 05:28, 20 January 2025
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	{{:GetStarted}}		{{:GetStarted}}

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	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 05:28, 20 January 2025

2025-01-20T05:28:35Z

← Older revision		Revision as of 05:28, 20 January 2025
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	The purpose of the report is to give an easy overview of the workload generated from each queue.		The purpose of the report is to give an easy overview of the workload generated from each queue.


			{{:GetStarted}}


	<!--T:4-->		<!--T:4-->
	=== Selection ===		=== Selection ===
	~~# Select a '''saved setting''', optionally~~
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
	# Select a [[{{Link}}Measure Group\|measure group]] '''for calls'''		# Select a [[{{Link}}Measure Group\|measure group]] '''for calls'''
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	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

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Sofial at 06:04, 13 June 2023

2023-06-13T06:04:15Z

← Older revision		Revision as of 06:04, 13 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:45:23Z

Marked this version for translation

← Older revision		Revision as of 08:45, 20 March 2023
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	<translate>		<translate>
	== Report - Calls Per Day - Specified per Queue (InAttend) ==		== Report - Calls Per Day - Specified per Queue (InAttend) == <!--T:1-->

			<!--T:2-->
	This report shows a summary of all calls to a selected [[{{Link}}Measure Group\|measure group]] and also a specification per each queue that is included in the measure group.		This report shows a summary of all calls to a selected [[{{Link}}Measure Group\|measure group]] and also a specification per each queue that is included in the measure group.

			<!--T:3-->
	The purpose of the report is to give an easy overview of the workload generated from each queue.		The purpose of the report is to give an easy overview of the workload generated from each queue.

			<!--T:4-->
	=== Selection ===		=== Selection ===
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
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	# Click '''show'''		# Click '''show'''

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	=== Result ===		=== Result ===
	{\|		{\|
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	\|}		\|}

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	{\|		{\|
	\|-		\|-
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	\|}		\|}

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	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Calls Per Day - Specified per Queue (InAttend) == This report shows a summary of all calls to a selected measure group and also a specification per each queue that is included in the measure group. The purpose of the report is to give an easy overview of the workload generated from each queue. === Selection === # Select a '''saved setting''', optionally # Select a node # Select a {{Link}}Measure Grou..."

2023-02-13T13:13:12Z

Created page with "<translate> == Report - Calls Per Day - Specified per Queue (InAttend) == This report shows a summary of all calls to a selected [[{{Link}}Measure Group|measure group]] and also a specification per each queue that is included in the measure group. The purpose of the report is to give an easy overview of the workload generated from each queue. === Selection === # Select a '''saved setting''', optionally # Select a [[{{Link}}Node|node]] # Select a {{Link}}Measure Grou..."

New page

<translate>
== Report - Calls Per Day - Specified per Queue (InAttend) ==

This report shows a summary of all calls to a selected [[{{Link}}Measure Group|measure group]] and also a specification per each queue that is included in the measure group.

The purpose of the report is to give an easy overview of the workload generated from each queue.

=== Selection ===
# Select a '''saved setting''', optionally
# Select a [[{{Link}}Node|node]]
# Select a [[{{Link}}Measure Group|measure group]] '''for calls'''
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===
{|
|-
| width="160px" | '''Heading'''
| '''Content'''
|}

{|
|-
| width="160px" | '''Calls total'''
| Shows the total amount of calls (abandoned + answered).
|}

{|
|-
| width="160px" | '''Service level'''
| Shows the service level
|}

{|
|-
| width="160px" | Period
| Selected dates.
|-
| Answered
| The total number of answered calls to a given queue.
|-
| Abandoned
| The total number of abandoned calls to a given queue.
|-
| Answer time
|The average time in seconds it takes to answer a call for all queues. Counted as the total waiting time divided by the number of answered calls.
|-
|Handling time
|The average call handling time is from the moment the call is answered until the handling procedure is completed. Counted as the total talk time divided by the number of answered calls.
|-
| Wait time abandoned
| The average wait time for abandoned calls.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 8035}}]]
[[Category:Report{{Langcat|ReportParams 8035}}]]