ReportParams 8036 - Revision history

Sofial: Marked this version for translation

2025-01-20T05:26:49Z

Marked this version for translation

← Older revision		Revision as of 05:26, 20 January 2025
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	{{:GetStarted}}		{{:GetStarted}}

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	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 05:26, 20 January 2025

2025-01-20T05:26:24Z

← Older revision		Revision as of 05:26, 20 January 2025
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	:* [[{{Link}}Measure Group\|Measure group]] for calls are used for all call related values such as amount of answered/abandoned calls, answer time‎ and handling time.		:* [[{{Link}}Measure Group\|Measure group]] for calls are used for all call related values such as amount of answered/abandoned calls, answer time‎ and handling time.
	:* Measure group for manned time are used for all presence related values such as number of active and free operators.		:* Measure group for manned time are used for all presence related values such as number of active and free operators.


			{{:GetStarted}}


	=== Selection === <!--T:6-->		=== Selection === <!--T:6-->

	<!--T:7-->		<!--T:7-->
	~~# Select a '''saved setting''', optionally~~
	# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	## Select an '''end time'''		## Select an '''end time'''
	# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]		# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends\|exclude weekends]]
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~		{{:ExecutionSummary}}
	~~# Click '''show'''~~

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Sofial at 06:58, 17 December 2024

2024-12-17T06:58:41Z

← Older revision		Revision as of 06:58, 17 December 2024
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	The ''Call Report'' presents statistics on the number of calls, abandoned or answered, answer times, and handling times for a queue ~~([[{{Link}}CORG\|CORG]])~~. There could be call groups such as internal, redirected or external calls to a certain calling number. The report also has statistics about switchboard staffing, the number of operators logged in and their workload.		The ''Call Report'' presents statistics on the number of calls, abandoned or answered, answer times, and handling times for a queue. There could be call groups such as internal, redirected or external calls to a certain calling number. The report also has statistics about switchboard staffing, the number of operators logged in and their workload.

	<!--T:3-->		<!--T:3-->

Sofial at 06:09, 13 June 2023

2023-06-13T06:09:07Z

← Older revision		Revision as of 06:09, 13 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	##:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:45:36Z

Marked this version for translation

← Older revision		Revision as of 08:45, 20 March 2023
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	<translate>		<translate>
	== Report - Call report (InAttend) ==		== Report - Call report (InAttend) == <!--T:1-->

			<!--T:2-->
	The ''Call Report'' presents statistics on the number of calls, abandoned or answered, answer times, and handling times for a queue ([[{{Link}}CORG\|CORG]]). There could be call groups such as internal, redirected or external calls to a certain calling number. The report also has statistics about switchboard staffing, the number of operators logged in and their workload.		The ''Call Report'' presents statistics on the number of calls, abandoned or answered, answer times, and handling times for a queue ([[{{Link}}CORG\|CORG]]). There could be call groups such as internal, redirected or external calls to a certain calling number. The report also has statistics about switchboard staffing, the number of operators logged in and their workload.

			<!--T:3-->
	The report shows the number of answered calls, [[{{Link}}Abandoned Call\|abandoned calls]], answer times and handling times in diagrams on top, as well as the number of active and free operators in another diagram below. The ''calls total'' diagram shows the number of answered and lost calls, while the ''service level'' diagram show curves for answering and handling times.		The report shows the number of answered calls, [[{{Link}}Abandoned Call\|abandoned calls]], answer times and handling times in diagrams on top, as well as the number of active and free operators in another diagram below. The ''calls total'' diagram shows the number of answered and lost calls, while the ''service level'' diagram show curves for answering and handling times.

			<!--T:4-->
	The numbers in the diagrams are repeated in tables on the following pages.		The numbers in the diagrams are repeated in tables on the following pages.

			<!--T:5-->
	'''Note:'''		'''Note:'''
	:* [[{{Link}}Measure Group\|Measure group]] for calls are used for all call related values such as amount of answered/abandoned calls, answer time‎ and handling time.		:* [[{{Link}}Measure Group\|Measure group]] for calls are used for all call related values such as amount of answered/abandoned calls, answer time‎ and handling time.
	:* Measure group for manned time are used for all presence related values such as number of active and free operators.		:* Measure group for manned time are used for all presence related values such as number of active and free operators.

	=== Selection ===		=== Selection === <!--T:6-->

			<!--T:7-->
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
	# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''
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	# Click '''show'''		# Click '''show'''

			<!--T:8-->
	=== Result ===		=== Result ===
	{\|		{\|
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	\|}		\|}

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	{\|		{\|
	\|-		\|-
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	\|}		\|}

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	{\|		{\|
	\|-		\|-
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	\|}		\|}

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	{\|		{\|
	\|-		\|-
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	\|}		\|}

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	{\|		{\|
	\|-		\|-
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	\|}		\|}

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	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Call report (InAttend) == The ''Call Report'' presents statistics on the number of calls, abandoned or answered, answer times, and handling times for a queue (CORG). There could be call groups such as internal, redirected or external calls to a certain calling number. The report also has statistics about switchboard staffing, the number of operators logged in and their workload. The report shows the number of answered calls, ..."

2023-02-13T13:53:32Z

Created page with "<translate> == Report - Call report (InAttend) == The ''Call Report'' presents statistics on the number of calls, abandoned or answered, answer times, and handling times for a queue ([[{{Link}}CORG|CORG]]). There could be call groups such as internal, redirected or external calls to a certain calling number. The report also has statistics about switchboard staffing, the number of operators logged in and their workload. The report shows the number of answered calls, ..."

New page

<translate>
== Report - Call report (InAttend) ==

The ''Call Report'' presents statistics on the number of calls, abandoned or answered, answer times, and handling times for a queue ([[{{Link}}CORG|CORG]]). There could be call groups such as internal, redirected or external calls to a certain calling number. The report also has statistics about switchboard staffing, the number of operators logged in and their workload.

The report shows the number of answered calls, [[{{Link}}Abandoned Call|abandoned calls]], answer times and handling times in diagrams on top, as well as the number of active and free operators in another diagram below. The ''calls total'' diagram shows the number of answered and lost calls, while the ''service level'' diagram show curves for answering and handling times.

The numbers in the diagrams are repeated in tables on the following pages.

'''Note:'''
:* [[{{Link}}Measure Group|Measure group]] for calls are used for all call related values such as amount of answered/abandoned calls, answer time‎ and handling time.
:* Measure group for manned time are used for all presence related values such as number of active and free operators.

=== Selection ===

# Select a '''saved setting''', optionally
# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''
# Select a [[{{Link}}Node|node]]
# Select a [[{{Link}}Measure Group|measure group]] '''for calls'''
# Select a '''measure group for manned time'''
# Select a period:
## Select a [[{{Link}}Relative Date|relative date]]
##: - or -
## Select an interval:
### Select a '''start date'''
### Select an '''end date'''
##:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Check the '''exclude weekends''' box if you want to [[{{Link}}Exclude Weekends|exclude weekends]]
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===
{|
|-
| width="160px" | '''Heading'''
| '''Content'''
|}

{|
|-
| width="160px" | '''Calls total'''
| Shows the total amount of calls (abandoned + answered).
|}

{|
|-
| width="160px" | '''Service level'''
| Shows the service level
|}

{|
|-
| width="160px" | Period
| Selected dates.
|-
| Answered
| Shows the total amount of answered calls for selected queues in the measure group.
|-
| ‎Abandoned
| Shows the total amount of [[{{Link}}Abandoned Call|abandoned calls]] for selected queues in the measure group.
|-
| Answer time
| Shows the average answer time. Counted as the total time of delay divided by answered calls.
|-
| Handling time
| Shows the average handling time. Counted as the total handling time divided by answered calls.
|-
| Wait time abandoned
| Shows the average waiting time for abandoned calls.
|}

{|
|-
| width="160px" | '''Agents'''
|-
| Period
| Selected dates.
|-
| Active
| Shows the amount of operators engaged in a call. Counted by the number of present marked operators - idle operators.
|-
| Free
| Shows the amount of logged in operators waiting for a call. Counted by the total number of idle marked operators.
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 8036}}]]
[[Category:Report{{Langcat|ReportParams 8036}}]]