ReportParams 8037 - Revision history

Sofial: Marked this version for translation

2025-01-20T05:27:33Z

Marked this version for translation

← Older revision		Revision as of 05:27, 20 January 2025
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	This report shows all data logged on the [[{{Link}}Operator\|agent]], both regarding calls, call handling and manned time, for selected grouping interval ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''.		This report shows all data logged on the [[{{Link}}Operator\|agent]], both regarding calls, call handling and manned time, for selected grouping interval ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''.

			<!--T:12-->
	{{:GetStarted}}		{{:GetStarted}}

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			<!--T:13-->
	{{:ExecutionSummary}}		{{:ExecutionSummary}}

Sofial at 05:24, 20 January 2025

2025-01-20T05:24:21Z

← Older revision		Revision as of 05:24, 20 January 2025
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	{{:GetStarted}}		{{:GetStarted}}


	<!--T:3-->		<!--T:3-->
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	## Select an '''end time'''		## Select an '''end time'''
	# Click '''run report'''		# Click '''run report'''


	{{:ExecutionSummary}}		{{:ExecutionSummary}}


	=== Result === <!--T:4-->		=== Result === <!--T:4-->

Sofial at 05:23, 20 January 2025

2025-01-20T05:23:24Z

← Older revision		Revision as of 05:23, 20 January 2025
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	<!--T:2-->		<!--T:2-->
	This report shows all data logged on the [[{{Link}}Operator\|agent]], both regarding calls, call handling and manned time, for selected grouping interval ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''.		This report shows all data logged on the [[{{Link}}Operator\|agent]], both regarding calls, call handling and manned time, for selected grouping interval ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''.

			{{:GetStarted}}

	<!--T:3-->		<!--T:3-->
	=== Selection ===		=== Selection ===
	~~# Select a '''saved setting''', optionally~~
	# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''		# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''
	# Select a [[{{Link}}Node\|node]]		# Select a [[{{Link}}Node\|node]]
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	## Select a '''start time'''		## Select a '''start time'''
	## Select an '''end time'''		## Select an '''end time'''
	# ~~Define the~~ '''report ~~format~~'''		# Click '''run report'''
	~~# Check the '''show when ready''' box to show the report in the open view when ready~~
	~~#:* If you leave the view or click show once again the report will be available in the activity panel~~		{{:ExecutionSummary}}
	~~#:* Read more about [[~~{{~~Link~~}}~~ActivityPanel\|how to handle the activity panel]]~~
	~~# Click '''show'''~~

	=== Result === <!--T:4-->		=== Result === <!--T:4-->

Sofial at 06:09, 13 June 2023

2023-06-13T06:09:45Z

← Older revision		Revision as of 06:09, 13 June 2023
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	### Select a '''start date'''		### Select a '''start date'''
	### Select an '''end date'''		### Select an '''end date'''
	###:* ~~If you prefer to select~~ dates in a calendar view ~~instead of typing, click on the calendar button next to the date field~~.		###:* Select dates in the calendar view.
	# Select a time interval that will apply to all days in the selected period:		# Select a time interval that will apply to all days in the selected period:
	## Select a '''start time'''		## Select a '''start time'''

Sofial: Marked this version for translation

2023-03-20T08:45:47Z

Marked this version for translation

← Older revision		Revision as of 08:45, 20 March 2023
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	<translate>		<translate>
	== Report - Agents - Calls and Manned Time (InAttend) ==		== Report - Agents - Calls and Manned Time (InAttend) == <!--T:1-->

			<!--T:2-->
	This report shows all data logged on the [[{{Link}}Operator\|agent]], both regarding calls, call handling and manned time, for selected grouping interval ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''.		This report shows all data logged on the [[{{Link}}Operator\|agent]], both regarding calls, call handling and manned time, for selected grouping interval ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''.

			<!--T:3-->
	=== Selection ===		=== Selection ===
	# Select a '''saved setting''', optionally		# Select a '''saved setting''', optionally
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	# Click '''show'''		# Click '''show'''

	=== Result ===		=== Result === <!--T:4-->

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	{{:ReportParams Default}}		{{:ReportParams Default}}

Toptiuser: Created page with " == Report - Agents - Calls and Manned Time (InAttend) == This report shows all data logged on the agent, both regarding calls, call handling and manned time, for selected grouping interval ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''. === Selection === # Select a '''saved setting''', optionally # Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month'' # Select a {{Link}}Node|n..."

2023-02-13T13:57:24Z

Created page with "<translate> == Report - Agents - Calls and Manned Time (InAttend) == This report shows all data logged on the [[{{Link}}Operator|agent]], both regarding calls, call handling and manned time, for selected grouping interval ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''. === Selection === # Select a '''saved setting''', optionally # Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month'' # Select a {{Link}}Node|n..."

New page

<translate>
== Report - Agents - Calls and Manned Time (InAttend) ==

This report shows all data logged on the [[{{Link}}Operator|agent]], both regarding calls, call handling and manned time, for selected grouping interval ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''.

=== Selection ===
# Select a '''saved setting''', optionally
# Select a '''grouping''', i.e. to group by ''quarter'', ''half-hour'', ''hour'', ''day'' or ''month''
# Select a [[{{Link}}Node|node]]
# Select a '''measure group'''
# Select a period:
## Select [[{{Link}}Relative Date|relative dates]] in the menu
##: - or -
## Select a fixed period:
### Set '''relative date''' to ''Selected dates''
### Select a '''start date'''
### Select an '''end date'''
###:* If you prefer to select dates in a calendar view instead of typing, click on the calendar button next to the date field.
# Select a time interval that will apply to all days in the selected period:
## Select a '''start time'''
## Select an '''end time'''
# Define the '''report format'''
# Check the '''show when ready''' box to show the report in the open view when ready
#:* If you leave the view or click show once again the report will be available in the activity panel
#:* Read more about [[{{Link}}ActivityPanel|how to handle the activity panel]]
# Click '''show'''

=== Result ===

{|
|-
| width="175px" | '''Heading'''
| '''Content'''
|}

{|
|-
| width="175px" | '''Calls total'''
| Shows the total amount of calls (abandoned + answered).
|}

{|
|-
| width="175px" | '''Service level'''
| Shows the service level
|}

{|
|-
| width="175px" | Period
| Selected dates.
|-
| Answered
| Shows the number of answered calls to a common queue
|-
| Recalls
| Shows the number of answered [[{{Link}}Recall|recalls]]
|-
| Abandoned recalls
| Shows the number of answered abandoned recalls
|-
| Avg. handling time
|Shows the average handling time for answered calls
|-
|Avg. handling time answered recalls
|Shows the average handling time for recalls
|-
| Waiting time abandoned recalls
| Shows the average waiting time for abandoned recalls
|}

{|
|-
| width="175px" | '''Agents'''
|-
| Agents
| Shows the agent name
|-
| Answered
| Shows the number of answered calls by the agent
|-
| Recalls
| Shows the number of answered recalls by the agent
|-
| Abandoned recalls
| Shows the number of abandoned recalls by the agent
|-
| Avg. handling time
| Shows the average handling time for answered calls by the agent
|-
| Avg. handling time recalls
| Shows the average handling time for answered recalls by the agent
|-
| Total time logged in
| Shows the total active time for the agent, waiting for a call and busy in a call (hh:mm:ss)
|}

{|
|-
| width="175px" | '''Agents'''
|-
| Period
| Shows the selected dates
|-
| Active
| Shows the total number of agents logged in and busy handling calls
|-
| Free
| Shows the total number of logged in agents logged in waiting for a call
|-
| Total time logged in
| Shows the total active time for the agent, waiting for a call and busy in a call (hh:mm:ss)
|}

{{:ReportParams Default}}

</translate>

[[Category:F01{{Langcat|ReportParams 8037}}]]
[[Category:Report{{Langcat|ReportParams 8037}}]]