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  • curprev 09:5109:51, 24 January 2023Toptiuser talk contribs 2,563 bytes +2,563 Created page with "<translate> == Report - Answered and Lost vs. Available Agents (Avaya CS1000) == This report is a great way to follow up on ACD queue staffing problems. Are the agents available during times or days with the highest traffic volumes? The report has two parts, one diagram and one table. The diagram bars showing the number of answered and lost calls are read on the left axis, while the curve showing logged in agents is read on the right axis. The figures in the table di..."