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  • curprev 10:0710:07, 24 January 2023Toptiuser talk contribs 2,945 bytes +2,945 Created page with "<translate> == Report - Service Objective Report (Avaya CS1000) == The ''Service Objective Report'' shows how the agents live up to the set targets. The report is based on the target parameter set in the PBX. Check with your PBX technician to find out the target time of your PBX. Using this parameter, all calls not answered within the target time are logged. The report shows, as a percentage, how close the target is adhered to. It also shows the share of {{Link}}Aban..."