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  • curprev 12:1612:16, 24 January 2023Toptiuser talk contribs 3,097 bytes +3,097 Created page with "== Report - Agent Statistics Report (Avaya CS1000) == The ''Agent Statistics Report'' display statistics about the number of answered calls, handling times and logged in times for each agent on the specified [[{{Link}}ACD|ACD]] queue. The report shows the total numbers for the ACD DN and per individual Agent ID. '''Note:''' Bear in mind that the agent has to be logged in to the ACD queue for the agent statistics to show up in the report. === Selection === # Select..."