Service Objective: Revision history

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2 March 2023

24 January 2023

  • curprev 11:1511:15, 24 January 2023‎ Sofial talk contribs‎ 667 bytes +667‎ Created page with "<translate> === Service Objective === The service objective defines the service target for the [[{{Link}}Operator|operators]], and is used in a number of operator reports. A target value in seconds is set in the [[{{Link}}PBX|PBX]]. All calls that are not answered within the set target are tracked. In Pro 9, a percentage value is set defining the share of calls that we want to reply within the set time target. '''Example:''' If the time target is set to 20 second..."
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