Manager Requests: Difference between revisions
Jump to navigation
Jump to search
(Created page with "<translate> == ProManager - Requests == ''ProManager - Requests'' is a tool for the manager to handle user request, comments and votes from [[{{Link}} ProOpinion|ProOpinion]]. === How to - Handle User Request and Votes from ProOpinion === Select the tab to review: :* Cancellation :* Education :* Comments :* History :* Votes ==== Handle Cancellation Requests ==== # Click '''accept''' to accept the user’s cancellation request # Click '''add comment''' to make...") |
(Marked this version for translation) |
||
| Line 1: | Line 1: | ||
<translate> | <translate> | ||
== ProManager - Requests == | == ProManager - Requests == <!--T:1--> | ||
<!--T:2--> | |||
''ProManager - Requests'' is a tool for the manager to handle user request, comments and votes from [[{{Link}} ProOpinion|ProOpinion]]. | ''ProManager - Requests'' is a tool for the manager to handle user request, comments and votes from [[{{Link}} ProOpinion|ProOpinion]]. | ||
=== How to - Handle User Request and Votes from ProOpinion === | === How to - Handle User Request and Votes from ProOpinion === <!--T:3--> | ||
<!--T:4--> | |||
Select the tab to review: | Select the tab to review: | ||
:* Cancellation | :* Cancellation | ||
| Line 15: | Line 17: | ||
==== Handle Cancellation Requests ==== | ==== Handle Cancellation Requests ==== <!--T:5--> | ||
<!--T:6--> | |||
# Click '''accept''' to accept the user’s cancellation request | # Click '''accept''' to accept the user’s cancellation request | ||
# Click '''add comment''' to make your own comment | # Click '''add comment''' to make your own comment | ||
| Line 31: | Line 34: | ||
<!--T:7--> | |||
''If you click '''details''' you have all the options above.'' | ''If you click '''details''' you have all the options above.'' | ||
==== Handle Education Requests ==== | ==== Handle Education Requests ==== <!--T:8--> | ||
<!--T:9--> | |||
# Click '''accept''' to accept the user’s education request | # Click '''accept''' to accept the user’s education request | ||
# Click '''add comment''' to make your own comment | # Click '''add comment''' to make your own comment | ||
| Line 50: | Line 55: | ||
<!--T:10--> | |||
''If you click '''details''' you have all the options above.'' | ''If you click '''details''' you have all the options above.'' | ||
==== Handle Comments ==== | ==== Handle Comments ==== <!--T:11--> | ||
<!--T:12--> | |||
# Click the comment text to open and review | # Click the comment text to open and review | ||
# Select action: | # Select action: | ||
| Line 63: | Line 70: | ||
==== History ==== | ==== History ==== <!--T:13--> | ||
<!--T:14--> | |||
Open the tab '''history''' to view previous activities on the selected service. | Open the tab '''history''' to view previous activities on the selected service. | ||
==== Votes ==== | ==== Votes ==== <!--T:15--> | ||
<!--T:16--> | |||
Open the tab '''votes''' to view all user votes on the selected service. | Open the tab '''votes''' to view all user votes on the selected service. | ||
<!--T:17--> | |||
[[{{Link}}Manager_ResetVotes|Read more about how to handle votes.]] | [[{{Link}}Manager_ResetVotes|Read more about how to handle votes.]] | ||
Latest revision as of 12:41, 24 February 2023
ProManager - Requests
ProManager - Requests is a tool for the manager to handle user request, comments and votes from ProOpinion.
How to - Handle User Request and Votes from ProOpinion
Select the tab to review:
- Cancellation
- Education
- Comments
- History
- Votes
Handle Cancellation Requests
- Click accept to accept the user’s cancellation request
- Click add comment to make your own comment
- Click send request
- Send requests opens
- Enter receiver, subject and a message
- Click preview attachment to download and preview the information in the attached excel document
- Click send to send the order of cancellation
- - or -
- Click decline to decline the user’s cancellation request
- Click add comment to make your own comment
- Click send request to send the decision to the user
- The user is informed in ProOpinion about the decision
If you click details you have all the options above.
Handle Education Requests
- Click accept to accept the user’s education request
- Click add comment to make your own comment
- Click send request
- Send request opens
- Enter receiver, subject and a message
- Click preview attachment to download and preview the information in the attached excel document
- Click send to send the order of cancellation
- - or -
- Click decline to decline the user’s education request
- Click add comment to make your own comment
- Click send request to send the decision to the user
- The user is informed in ProOpinion about the decision
If you click details you have all the options above.
Handle Comments
- Click the comment text to open and review
- Select action:
- Click archive to hide message
- Click mark as unread to mark as unread
- Click mark as read to mark as read
History
Open the tab history to view previous activities on the selected service.
Votes
Open the tab votes to view all user votes on the selected service.