Organisation Graphs: Difference between revisions
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(Created page with "<translate> == Graphs == The graphs gives you a quick overview of the entity of the object, person or organization group entered. ==== General function ==== Hover over the bar or slice to display the name. Click on the name of the bar or slice beneath the graph to hide or unhide. An object belonging to a node that does not log call statistics will only be presenting the graph showing total cost in the edit object view. === Cost === ==== Period Cost ==== The per...") |
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== Graphs == | == Graphs == <!--T:1--> | ||
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The graphs gives you a quick overview of the entity of the object, person or organization group entered. | The graphs gives you a quick overview of the entity of the object, person or organization group entered. | ||
==== General function ==== | ==== General function ==== <!--T:3--> | ||
<!--T:4--> | |||
Hover over the bar or slice to display the name. | Hover over the bar or slice to display the name. | ||
<!--T:5--> | |||
Click on the name of the bar or slice beneath the graph to hide or unhide. | Click on the name of the bar or slice beneath the graph to hide or unhide. | ||
<!--T:6--> | |||
An object belonging to a node that does not log call statistics will only be presenting the graph showing total cost in the edit object view. | An object belonging to a node that does not log call statistics will only be presenting the graph showing total cost in the edit object view. | ||
=== Cost === | === Cost === <!--T:7--> | ||
==== Period Cost ==== | ==== Period Cost ==== <!--T:8--> | ||
<!--T:9--> | |||
The period cost graph show traffic and service cost for the last 12 periods. | The period cost graph show traffic and service cost for the last 12 periods. | ||
<!--T:10--> | |||
Select the currency you want to display in the graph by clicking the name in the upper right corner. | Select the currency you want to display in the graph by clicking the name in the upper right corner. | ||
<!--T:11--> | |||
The graph show: | The graph show: | ||
<!--T:12--> | |||
:* Bars for the traffic cost per period | :* Bars for the traffic cost per period | ||
:* Bars for the service cost per period | :* Bars for the service cost per period | ||
==== Call Volume ==== | ==== Call Volume ==== <!--T:13--> | ||
<!--T:14--> | |||
The call volume graph shows external and internal calls for the last 12 periods. | The call volume graph shows external and internal calls for the last 12 periods. | ||
<!--T:15--> | |||
The graph show: | The graph show: | ||
<!--T:16--> | |||
:* Bars for external calls per period | :* Bars for external calls per period | ||
:* Bars for internal calls per period | :* Bars for internal calls per period | ||
=== Statistics === | === Statistics === <!--T:17--> | ||
<!--T:18--> | |||
Select interval to view in the graph by clicking 1 day, 7 days or 30 days in the upper right corner. | Select interval to view in the graph by clicking 1 day, 7 days or 30 days in the upper right corner. | ||
==== Response Quality ==== | ==== Response Quality ==== <!--T:19--> | ||
<!--T:20--> | |||
The graph show: | The graph show: | ||
<!--T:21--> | |||
:* Slice for answered calls per selected interval | :* Slice for answered calls per selected interval | ||
:* Slice for diverted calls per selected interval | :* Slice for diverted calls per selected interval | ||
| Line 48: | Line 62: | ||
:* Slice for busy calls per selected interval | :* Slice for busy calls per selected interval | ||
==== Call Volume ==== | ==== Call Volume ==== <!--T:22--> | ||
<!--T:23--> | |||
The graph show: | The graph show: | ||
<!--T:24--> | |||
:* Bars for incoming calls per selected interval | :* Bars for incoming calls per selected interval | ||
:* Bars for internal calls per selected interval | :* Bars for internal calls per selected interval | ||
Latest revision as of 06:55, 3 March 2023
Graphs
The graphs gives you a quick overview of the entity of the object, person or organization group entered.
General function
Hover over the bar or slice to display the name.
Click on the name of the bar or slice beneath the graph to hide or unhide.
An object belonging to a node that does not log call statistics will only be presenting the graph showing total cost in the edit object view.
Cost
Period Cost
The period cost graph show traffic and service cost for the last 12 periods.
Select the currency you want to display in the graph by clicking the name in the upper right corner.
The graph show:
- Bars for the traffic cost per period
- Bars for the service cost per period
Call Volume
The call volume graph shows external and internal calls for the last 12 periods.
The graph show:
- Bars for external calls per period
- Bars for internal calls per period
Statistics
Select interval to view in the graph by clicking 1 day, 7 days or 30 days in the upper right corner.
Response Quality
The graph show:
- Slice for answered calls per selected interval
- Slice for diverted calls per selected interval
- Slice for calls answered by voicemail/PBX per selected interval
- Slice for lost calls per selected interval
- Slice for busy calls per selected interval
Call Volume
The graph show:
- Bars for incoming calls per selected interval
- Bars for internal calls per selected interval