Reports

Reports

The Reports view gives easy access to all reports in Pro 9. You can page through the list or use the toolbar to search or filter the results. Autocomplete function is connected to search field and will present a suggestion list, choose and press enter and the reports are presented in the list. It is also possible to click the filter button in the Roles or Group columns to filter on that column, or click any heading to sort on that column.

At the top of the Reports view, your five most commonly used reports are shown.

Note: If a report is shown in the most viewed reports panel, it is no longer shown in the reports panel below

Reports in most viewed reports can be removed

1. Check the box for each report you want to remove from most viewed reports
2. Click the icon to open the action menu in the toolbar above the table, and select remove report statistics
3. Or click remove all report statistics to remove all reports in most viewed reports

   • The report(s) is immediately removed and placed in the report panel below

User Role Reports

• Attested calls per individual
• Billing - My Cost

Invoicing Role Reports

Active UC users over time Billing - Per individual Bookings on organization groups Call cost - on objects Call costs - organization groups Call detail on organization group Call trend - Organization group and day/week/month Calls by unregistered objects Company communication cost Cost tracking period and groups Digital Meetings Details Digital Meetings Overview Groups without costs Import specification Object cost specification Object cost summary Object costs Objects with call cost but no organization group Objects with duplicate subscriptions Objects with duplicate subscriptions (same organization group) Objects with highest costs Objects without call cost Objects without calls

Objects without costs Organization group and account cost summary (including spec.) Organization group and object cost summary Organization group cost drilldown Organization group cost summary Organization group cost summary (including spec.) Organization group summary Personal communication cost Persons with no conference activities Service bookings – Objects with/without services Service trend - On main group Service trend - On organization groups Top cost Traffic report for organization group UC conference details UC conferences UC conferences by day/week/month UC IM sessions by week/month UC top report by user/media UC usage by user/media Uncategorized calls Unit communication cost

Organization Management Role Reports

• Grouped by number series
• Objects on organization group
• Organization group structure
• Sorted on free date

Response Quality Role Reports

Activity report Answering report Availability report Availability report on organization level Call distribution between answer groups Call report Call report groups Itemized traffic report incoming KPI incoming calls

Lost calls per extension Response Quality Report Traffic report incoming

Security Manager Role Reports

• Dynamic traffic report
• Traffic report answer groups
• Traffic report on node

Operator (Administrator) Role Reports

General Operator Reports Optimal staffing MD/MX-ONE Operator Reports Attendant overview (MD, MX-ONE) Attendant overview measure groups (MD, MX-ONE) Average calls and recalls per half-hour and weekday Call report (MD, MX-ONE) Calls per day (specified per CORG) PBX operator per quarter - calls and manned time PBX operator report (MD, MX-ONE) Recall report (MD, MX-ONE) Service objective report (MD, MX-ONE) InAttend Operator Reports Agents - Calls and Manned Time (InAttend) Attendant overview (InAttend) Attendant overview measure groups (InAttend) Call report (InAttend) Calls Per Day - Specified per Queue (InAttend) Service Objective Report (InAttend) Avaya CS1000 Operator Reports Answered and lost calls vs. number available (Avaya CS1000) Attendant overview (Avaya CS1000) Call report (Avaya CS1000) PBX operator report (Avaya CS1000) Service objective report (Avaya CS1000)

Trio Operator Reports Attendant overview (Trio) Attendant overview measure groups (Trio) Average calls and recalls per half-hour and weekday (Trio) Call report (Trio) Calls per day (specified per queue) (Trio) PBX operator per quarter - calls and manned time (Trio) PBX operator report (Trio) Recall report (Trio) Service objective report (Trio) Vision 80/20 Operator Reports Attendant overview (Vision 80/20) Attendant overview measure groups (Vision 80/20) Average calls and recalls per half-hour and weekday (Vision 80/20) Call report (Vision 80/20) Calls per day (specified per CORG) (Vision 80/20) PBX operator per quarter - calls and manned time (Vision 80/20) PBX operator report (Vision 80/20) Recall report (Vision 80/20) Service objective report (Vision 80/20)

Other Operator (Administrator) Role Reports

Agent statistics report (Avaya CS1000) Answered and lost vs. available agents (Avaya CS1000) Call cost - on objects Call cost - PBX/node Call costs - organization groups Group hunting number report (MD, MX-ONE) LIM report (MD, MX-ONE, Avaya CS1000) Measurement configuration (MD, MX-ONE) Objects on organization group

PBX operator priorities (MD, MX-ONE) Queue statistics report (Avaya CS1000) Queue statistics report (Avaya CS1000 ACD/CDN) Queue statistics report (Avaya CS1000 CDN) Route overview (MD, MX-ONE) Route overview (Avaya CS1000) Route report (MD, MX-ONE) Route report (Avaya CS1000)

Traffic Monitoring Role Reports

Analysis outgoing calls Call cost - PBX/Node Call costs per price list and PBX/node Call duration pattern on node Call pattern on node Call trend - PBX Called number with highest cost Called number with most calls Extensions with highest cost

Follow-up on consumption group IP quality - detail (MD, MX-ONE) IP quality - overview (MD, MX-ONE) Tariff simulation Top calls Top calls - grouped by traffic Traffic report answer groups Traffic report on node Uncategorized calls

Answer Group Role Reports

Activity report Answering report Availability report Availability report on organization level Call distribution between answer groups Call report Call report groups Itemized traffic report incoming KPI incoming calls

Lost calls per extension Response Quality Report Traffic report incoming

Manager Role Reports

Attesting summary Call attest summary Company communication cost Object cost specification Object cost summary Objects on organization group Organization group and account cost summary (including spec.) Organization group and object cost summary

Organization group cost drilldown Organization group cost summary Organization group cost summary (including spec.) Organization group summary Personal communication cost Persons who need to attest (incl. email reminder functionality) Top cost Unit communication cost

Object Overview (Administrator) Role Reports

• Objects on organization group
• Organization group structure