Reports: Difference between revisions

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== Reports ==  
== Reports == <!--T:1-->


<!--T:2-->
The ''Reports'' view gives easy access to all reports in Pro 9. You can page through the list or use the [[{{Link}}Toolbar|toolbar]] to search or filter the results. Autocomplete function is connected to search field and will present a suggestion list, choose and press enter and the reports are presented in the list. It is also possible to click the filter button [[Image:Icon Filter.png]] in the '''Roles''' or '''Group''' columns to filter on that column, or click any heading to sort on that column.  
The ''Reports'' view gives easy access to all reports in Pro 9. You can page through the list or use the [[{{Link}}Toolbar|toolbar]] to search or filter the results. Autocomplete function is connected to search field and will present a suggestion list, choose and press enter and the reports are presented in the list. It is also possible to click the filter button [[Image:Icon Filter.png]] in the '''Roles''' or '''Group''' columns to filter on that column, or click any heading to sort on that column.  


<!--T:3-->
At the top of the ''Reports'' view, your five most commonly used reports are shown.  
At the top of the ''Reports'' view, your five most commonly used reports are shown.  


<!--T:4-->
''Note: If a report is shown in the most viewed reports panel, it is no longer shown in the reports panel below''
''Note: If a report is shown in the most viewed reports panel, it is no longer shown in the reports panel below''


<!--T:5-->
Reports in most viewed reports can be removed
Reports in most viewed reports can be removed
# Check the box for each report you want to remove from most viewed reports  
# Check the box for each report you want to remove from most viewed reports  
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#:* The report(s) is immediately removed and placed in the report panel below   
#:* The report(s) is immediately removed and placed in the report panel below   


=== User Role Reports ===  
=== User Role Reports === <!--T:6-->


<!--T:7-->
:* [[{{Link}}ReportParams 5106|Attested calls per individual]]
:* [[{{Link}}ReportParams 5106|Attested calls per individual]]
:* [[{{Link}}ReportParams 5105|Billing - My Cost]]
:* [[{{Link}}ReportParams 5105|Billing - My Cost]]


<!--T:8-->
=== Invoicing Role Reports ===  
=== Invoicing Role Reports ===  
{| width="850px" cellspacing="0" cellpadding="20" border="0"  
{| width="850px" cellspacing="0" cellpadding="20" border="0"  
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|}
|}


=== Organization Management Role Reports ===  
=== Organization Management Role Reports === <!--T:9-->


<!--T:10-->
:* [[{{Link}}ReportParams 5008|Grouped by number series]]
:* [[{{Link}}ReportParams 5008|Grouped by number series]]
:* [[{{Link}}ReportParams 1111|Objects on organization group]]
:* [[{{Link}}ReportParams 1111|Objects on organization group]]
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:* [[{{Link}}ReportParams 5009|Sorted on free date]]
:* [[{{Link}}ReportParams 5009|Sorted on free date]]


<!--T:11-->
=== Response Quality Role Reports ===  
=== Response Quality Role Reports ===  
{| width="850px" cellspacing="0" cellpadding="20" border="0"  
{| width="850px" cellspacing="0" cellpadding="20" border="0"  
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|}
|}


=== Security Manager Role Reports ===  
=== Security Manager Role Reports === <!--T:12-->


<!--T:13-->
:* [[{{Link}}Handlers DynamicReport|Dynamic traffic report]]
:* [[{{Link}}Handlers DynamicReport|Dynamic traffic report]]
:* [[{{Link}}ReportParams_1205|Traffic report answer groups]]
:* [[{{Link}}ReportParams_1205|Traffic report answer groups]]
:* [[{{Link}}ReportParams_1206|Traffic report on node]]
:* [[{{Link}}ReportParams_1206|Traffic report on node]]


<!--T:14-->
=== Operator (Administrator) Role Reports ===  
=== Operator (Administrator) Role Reports ===  
  {| width="850px" cellspacing="0" cellpadding="20" border="0"  
  {| width="850px" cellspacing="0" cellpadding="20" border="0"  
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|}
|}


<!--T:15-->
==== Other Operator (Administrator) Role Reports ====  
==== Other Operator (Administrator) Role Reports ====  
{| width="850px" cellspacing="0" cellpadding="20" border="0"  
{| width="850px" cellspacing="0" cellpadding="20" border="0"  
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|}
|}


<!--T:16-->
=== Traffic Monitoring Role Reports ===  
=== Traffic Monitoring Role Reports ===  
{| width="850px" cellspacing="0" cellpadding="20" border="0"  
{| width="850px" cellspacing="0" cellpadding="20" border="0"  
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|}
|}


<!--T:17-->
=== Answer Group Role Reports ===  
=== Answer Group Role Reports ===  
{| width="850px" cellspacing="0" cellpadding="20" border="0"  
{| width="850px" cellspacing="0" cellpadding="20" border="0"  
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|}
|}


<!--T:18-->
=== Manager Role Reports ===  
=== Manager Role Reports ===  
{| width="850px" cellspacing="0" cellpadding="20" border="0"  
{| width="850px" cellspacing="0" cellpadding="20" border="0"  
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|}
|}


=== Object Overview (Administrator) Role Reports ===  
=== Object Overview (Administrator) Role Reports === <!--T:19-->


<!--T:20-->
:* [[{{Link}}ReportParams 1111|Objects on organization group]]
:* [[{{Link}}ReportParams 1111|Objects on organization group]]
:* [[{{Link}}ReportParams 1107|Organization group structure]]
:* [[{{Link}}ReportParams 1107|Organization group structure]]

Revision as of 14:01, 15 March 2023

Reports

The Reports view gives easy access to all reports in Pro 9. You can page through the list or use the toolbar to search or filter the results. Autocomplete function is connected to search field and will present a suggestion list, choose and press enter and the reports are presented in the list. It is also possible to click the filter button Icon Filter.png in the Roles or Group columns to filter on that column, or click any heading to sort on that column.

At the top of the Reports view, your five most commonly used reports are shown.

Note: If a report is shown in the most viewed reports panel, it is no longer shown in the reports panel below

Reports in most viewed reports can be removed

  1. Check the box for each report you want to remove from most viewed reports
  2. Click the icon Icon Links.png to open the action menu in the toolbar above the table, and select remove report statistics
  3. Or click remove all report statistics to remove all reports in most viewed reports
    • The report(s) is immediately removed and placed in the report panel below

User Role Reports

Invoicing Role Reports

Organization Management Role Reports

Response Quality Role Reports

Security Manager Role Reports

Operator (Administrator) Role Reports

General Operator Reports

MD/MX-ONE Operator Reports

InAttend Operator Reports

Avaya CS1000 Operator Reports

Trio Operator Reports

Vision 80/20 Operator Reports

Other Operator (Administrator) Role Reports

Traffic Monitoring Role Reports

Answer Group Role Reports

Manager Role Reports

Object Overview (Administrator) Role Reports