Operator Default: Difference between revisions
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== The Operator Role == | <translate> | ||
== The Operator Role == <!--T:1--> | |||
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[[Image:Icon Operator Role.png]] | [[Image:Icon Operator Role.png]] | ||
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The ''Operator'' role is a role created mainly for switch board operators. Users with this role may access a large variety of reports regarding all incoming calls to either main switch board numbers and/or calls handled by a specific attendant or group number function. Besides from statistics regarding number of answered and/or lost calls, waiting and handling times regarding time spent in call busy or not busy are also available. | The ''Operator'' role is a role created mainly for switch board operators. Users with this role may access a large variety of reports regarding all incoming calls to either main switch board numbers and/or calls handled by a specific attendant or group number function. Besides from statistics regarding number of answered and/or lost calls, waiting and handling times regarding time spent in call busy or not busy are also available. | ||
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The role is not shown in the sidebar, since all reports are accessed by clicking '''Reports''' at the top of the sidebar. | The role is not shown in the sidebar, since all reports are accessed by clicking '''Reports''' at the top of the sidebar. | ||
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'''Note:''' Different platforms deliver different statistics regarding data needed for this type of reports. Please consult [mailto:em@enghouse.com Servicedesk] for further questions regarding your particular platform. | '''Note:''' Different platforms deliver different statistics regarding data needed for this type of reports. Please consult [mailto:em@enghouse.com Servicedesk] for further questions regarding your particular platform. | ||
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[[Category:F01|Operator Default]] | [[Category:F01|Operator Default]] | ||
[[Category:Role|Operator Default]] | [[Category:Role|Operator Default]] | ||
Latest revision as of 08:32, 26 June 2023
The Operator Role
The Operator role is a role created mainly for switch board operators. Users with this role may access a large variety of reports regarding all incoming calls to either main switch board numbers and/or calls handled by a specific attendant or group number function. Besides from statistics regarding number of answered and/or lost calls, waiting and handling times regarding time spent in call busy or not busy are also available.
The role is not shown in the sidebar, since all reports are accessed by clicking Reports at the top of the sidebar.
Note: Different platforms deliver different statistics regarding data needed for this type of reports. Please consult Servicedesk for further questions regarding your particular platform.