Measure Group: Difference between revisions
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(Created page with "<translate> === Measure Group === Measure groups are used for grouping items (such as extensions, switchboards and call groups), for displaying report results based on a selection of items. There are different categories of measure groups. <onlyinclude> {| |- | width="125px" |'''ACD''' |for ACD reports (Avaya CS1000 PBXs only) |- |'''Extensions''' |for all reports concerning [[{{Link}}Extension|extensions]] in the organization |- |'''Call CORG''' |for call reports...") |
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=== Measure Group === | === Measure Group === <!--T:1--> | ||
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Measure groups are used for grouping items (such as extensions, switchboards and call groups), for displaying report results based on a selection of items. | Measure groups are used for grouping items (such as extensions, switchboards and call groups), for displaying report results based on a selection of items. | ||
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There are different categories of measure groups. | There are different categories of measure groups. | ||
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<onlyinclude> | <onlyinclude> | ||
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{| | {| | ||
|- | |- | ||
| width="125px" |'''ACD''' | | width="125px" |'''ACD''' | ||
|for ACD reports (Avaya CS1000 PBXs only) | |for ACD reports (Avaya CS1000 PBXs only) | ||
|- | |- | ||
|'''Call CORG''' | |'''Call CORG''' | ||
| Line 29: | Line 30: | ||
|} | |} | ||
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</onlyinclude> | </onlyinclude> | ||
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Permissions can be set on measure groups, so that a user e.g. only has access to one specific measure group. | Permissions can be set on measure groups, so that a user e.g. only has access to one specific measure group. | ||
Latest revision as of 07:41, 14 March 2023
Measure Group
Measure groups are used for grouping items (such as extensions, switchboards and call groups), for displaying report results based on a selection of items.
There are different categories of measure groups.
| ACD | for ACD reports (Avaya CS1000 PBXs only) |
| Call CORG | for call reports per operator (InAttend, MD/MX-ONE PBXs and Trio only) |
| Operator staffing | for call reports (InAttend, MD/MX-ONE PBXs and Trio only) |
| Group numbers | for group number reports (MD/MX-ONE PBXs only) |
| Operator | for switchboard operator reports |
Permissions can be set on measure groups, so that a user e.g. only has access to one specific measure group.