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(Created page with "<translate> === CDN === A Control DN (''CDN'') is a special Directory Number, not associated with any physical telephone or equipment that specifies a destination [[{{Link}}ACD|ACD DN]] to which incoming calls are directed. Multiple CDNs can place calls into the same ACD queue. The parameters of the CDN, not those of the ACD queue, determine call treatment. </translate> [[Category:Term{{Langcat|CDN}}]]") |
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=== CDN === | === CDN === <!--T:1--> | ||
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A Control DN (''CDN'') is a special Directory Number, not associated with any physical telephone or equipment that specifies a destination [[{{Link}}ACD|ACD DN]] to which incoming calls are directed. | A Control DN (''CDN'') is a special Directory Number, not associated with any physical telephone or equipment that specifies a destination [[{{Link}}ACD|ACD DN]] to which incoming calls are directed. | ||
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Multiple CDNs can place calls into the same ACD queue. The parameters of the CDN, not those of the ACD queue, determine call treatment. | Multiple CDNs can place calls into the same ACD queue. The parameters of the CDN, not those of the ACD queue, determine call treatment. | ||
Latest revision as of 09:27, 23 February 2023
CDN
A Control DN (CDN) is a special Directory Number, not associated with any physical telephone or equipment that specifies a destination ACD DN to which incoming calls are directed.
Multiple CDNs can place calls into the same ACD queue. The parameters of the CDN, not those of the ACD queue, determine call treatment.