Service Objective: Difference between revisions
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(Created page with "<translate> === Service Objective === The service objective defines the service target for the [[{{Link}}Operator|operators]], and is used in a number of operator reports. A target value in seconds is set in the [[{{Link}}PBX|PBX]]. All calls that are not answered within the set target are tracked. In Pro 9, a percentage value is set defining the share of calls that we want to reply within the set time target. '''Example:''' If the time target is set to 20 second...") |
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=== Service Objective === | === Service Objective === <!--T:1--> | ||
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The service objective defines the service target for the [[{{Link}}Operator|operators]], and is used in a number of operator reports. | The service objective defines the service target for the [[{{Link}}Operator|operators]], and is used in a number of operator reports. | ||
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A target value in seconds is set in the [[{{Link}}PBX|PBX]]. All calls that are not answered within the set target are tracked. | A target value in seconds is set in the [[{{Link}}PBX|PBX]]. All calls that are not answered within the set target are tracked. | ||
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In Pro 9, a percentage value is set defining the share of calls that we want to reply within the set time target. | In Pro 9, a percentage value is set defining the share of calls that we want to reply within the set time target. | ||
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'''Example:''' If the time target is set to 20 seconds and the percentage target is set to 80%, this means that the service objective is to answer 80% of the calls within 20 seconds. | '''Example:''' If the time target is set to 20 seconds and the percentage target is set to 80%, this means that the service objective is to answer 80% of the calls within 20 seconds. | ||
Latest revision as of 08:44, 2 March 2023
Service Objective
The service objective defines the service target for the operators, and is used in a number of operator reports.
A target value in seconds is set in the PBX. All calls that are not answered within the set target are tracked.
In Pro 9, a percentage value is set defining the share of calls that we want to reply within the set time target.
Example: If the time target is set to 20 seconds and the percentage target is set to 80%, this means that the service objective is to answer 80% of the calls within 20 seconds.