Measure Group: Difference between revisions
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| width="125px" |'''ACD''' | | width="125px" |'''ACD''' | ||
|for ACD reports (Avaya CS1000 PBXs only) | |for ACD reports (Avaya CS1000 PBXs only) | ||
|- | |- | ||
|'''Call CORG''' | |'''Call CORG''' | ||
Latest revision as of 07:41, 14 March 2023
Measure Group
Measure groups are used for grouping items (such as extensions, switchboards and call groups), for displaying report results based on a selection of items.
There are different categories of measure groups.
| ACD | for ACD reports (Avaya CS1000 PBXs only) |
| Call CORG | for call reports per operator (InAttend, MD/MX-ONE PBXs and Trio only) |
| Operator staffing | for call reports (InAttend, MD/MX-ONE PBXs and Trio only) |
| Group numbers | for group number reports (MD/MX-ONE PBXs only) |
| Operator | for switchboard operator reports |
Permissions can be set on measure groups, so that a user e.g. only has access to one specific measure group.