ApplikationAdmin SendEmail

E-mail Users

From time to time there is a need to be able to reach out to users and staff and send messages with general or more system specific information. It may be that a report is ready, that there is a new service available or that the system will be down for maintenance. With the e-mail users function, this can be done directly in Pro 9.

How to - Select Recipients and Send E-mail

1. You can select recipients in four ways; by selecting users, by selecting persons, by selecting recipients from bags or by typing an e-mail address

   • It's possible to combine these and send to both users, persons, persons from bag and given e-mail addresses

2. Click expand on the section you want to use; users, persons, recipients from bags or enter address

   • Select user - you can filter the user list to show only users with a specific role
   • Select persons
   • Select recipients from bags - go to item
   • Select enter address - enter the e-mail address you want to send a message to and click the arrow to add it in the list, repeat to add more recipients

3. Select users/persons/recipients from bags:

   • Select users/persons/recipients from bags in the left column and click the arrow button to move the selected users/persons/recipients from bags to the right column
   • By using the double arrow button , you can move all users/persons/recipients from bags from the left column to the right column

4. If you have added anyone by mistake, select that user/person/recipients from bags/e-mail address in the right column and click delete
5. Enter a subject for the message
6. Select a template if you want to use a predefined text

   • Filter the templates by selecting category and/or language

7. Enter the message text in the body field

   • Drag in the right bottom corner of the field to change size horizontally and/or vertically.

8. Choose if you want to attach a file by clicking choose file and select the file you want to attach

   • It's not possible to add more than one file

9. Click send to send the e-mail to the selected recipients

Note: Normally the system is set up with a generic sender address, which means the recipients can't reply directly to the e-mail. Therefore, always make sure to inform them about who to turn to if they have any questions.